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Porsche Tampa
Tampa, FL
148 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 148 reviews
January 06, 2022
My recommendation will change if Jose the GSM follows through.. I had two of my cars in for service over the last month. I would like to first off say that Denis my service advisor did what he could through.. I had two of my cars in for service over the last month. I would like to first off say that Denis my service advisor did what he could within his power and I believe honestly did his best. That said the overall experience has it's challenges. Initially my first car was scheduled for valet pick-up and no one showed up at the given time. I stayed home in order to accomodate their schedule. The caveat is that I waited almost three weeks for an appointment on a recall/regular service. After calling three times I received a call back the following day with the service team saying they forgot to add it to the schedule. So it took two additional weeks for my car to be picked up and an appointment. After my car was picked up things were going smoothly until the company had to address a paint issue that was under warranty. Due to the fact the warranty was sold by the dealer who previously owned the dealership, no paperwork existed. Then, the service team told me it was my responsibility to call the warranty company and set up an appointment to have it looked at??? So, I received my car back and the other issues were taken care of correctly. However, I am now sorting out how to deal with a paint issue and a warranty that I paid for and no one is taking responsibility. So, move on to car two... well it went a little better from a service standpoint. However, I decided to see if the dealer wanted to purchase the car from me due to the fact I am going to order a new one and 911 are highly in demand. After making several requests I received a call from a sales rep named Tim. Tim must of thought I am an idiot and gave me of somewhere in the 50's for a vehicle worth on the market 80-90K, the dealership who I have bought 4 maybe 5 cars from even has a a similar one on the lot for 91K - In all honesty, I have never had a conversation of lesser value in my life (that is not emotional, it was seriously that dumb). About 5 sec later, the new GSM called me Jose and tried to work things out. He is only with the company for 8 weeks and started off talking about all the service improvements they have had and then I walked him through all of the detail I stated above along with a bunch of additional challenges I faced. Jose did offer to work on sorting out the insurance issue for me, so at this point I am waiting to see - the three stars are for hope! LOL If it goes well, they may receive my order on a much higher end vehicle if not they will loose the business..... I would say the only really star was Denis, who I believe did his best and when a mistake happened he did work to make it right. More
by SETH.GARBER5
Verified CustomerEmployees Worked With
Tim
January 06, 2022
The Easiest buying experience EVER...and they are on it after the sale they want your complete satisfaction with your purchase.I traveled from Jacksonville to Tampa for my Cayman and its been worth it.. after the sale they want your complete satisfaction with your purchase.I traveled from Jacksonville to Tampa for my Cayman and its been worth it.. More
by SHIGGY5319
Employees Worked With
MICHAEL ZIMMERMANN
January 06, 2022
Well done. Very good communication all time! What I liked a lot it very fast in shop. They got all information from me by email and the signature process was only 15 min (thanks Ed!), and not 3+ hours I have a lot it very fast in shop. They got all information from me by email and the signature process was only 15 min (thanks Ed!), and not 3+ hours I have seen from other car dealers. Car was handed over nicely with very good explanation of the functions. Michael Z. did a great job. More
by porschetampa
Employees Worked With
MICHAEL ZIMMERMANN, EDWARD FERRER
January 04, 2022
Hard-working, they made it very easy for me to get my vehicle and took care of me all the way through the process. Everyone was extremely professional and handled any questions or issues I had. I would r vehicle and took care of me all the way through the process. Everyone was extremely professional and handled any questions or issues I had. I would recommend this dealership to anyone buying a new or used vehicle! A great place to do business More
by JOHN@OIPLUS.COM
Employees Worked With
ERIC ARTHUR BAUMANN, FRANK MANDARINO
December 24, 2021
This is the first car purchase I’ve made alone, it was easy, clear and exciting! Rob helped me understand all the details and kept me informed throughout the process. I’m so happy with my new Porsche! Hap easy, clear and exciting! Rob helped me understand all the details and kept me informed throughout the process. I’m so happy with my new Porsche! Happy to join the Porsche family! More
by pkdresback
Employees Worked With
ROBERT JAMES KEARNEY, JOSE L. YUNEN, EDWARD FERRER
December 24, 2021
Mr. DeLeon is fantastic. The new Morgan Group has made many needed service improvements and Paige made it easy to set up a service appointment. Finally service making sense. many needed service improvements and Paige made it easy to set up a service appointment. Finally service making sense. More
by DWMAGANN
Employees Worked With
GREGORY CATALDO, MICHAEL DON DELEON, BENJAMIN T. ROGERSON
December 22, 2021
i bought a car delivery december had no information it was going to be late when i called no apology but told february was going to be late when i called no apology but told february More
by PAUL@PAULCAPLAN.CO.UK
Employees Worked With
FRANK MANDARINO, MICHAEL DON DELEON, BAILEY MICHAEL CAUCHON
