Portsmouth Used Car Superstore

I gave 5's across the board for many reasons. The customer service was great! The no haggle pricing beat the competition on the Internet and was just under Blue Book. There was no pressure to purchase anything and the follow up textbook perfect. There is a no hang up policy that drives me a little nuts because it makes saying goodbye seem awkward (dead space as they wait for you to hang up). Other than that the entire experience was much much better than I had anticipated. I've already recommended them to several family members and my wife and I will definitely check in there first when it's time to shop for another vehicle.

Shawn and I were pleased with our experience at Portsmouth Used Car Superstore. People seemed nice and helpful there. Shawn likes his car, Too! The price of this vehicle seemed very good compared to some other similar vehicles. I'm hoping that this vehicle will last him a long time and he'll continue to be happy with it several years from now.

I guess I would only dont expect follow through with service. The only repair they did was a tire that kept losing air. And that repair was nothing to them. As far as that, I had to purchase another tire because the one they "repaired" needed to be repalced due to a small leak in that tire that whatever they did to repair was not able to hold air especially in the cold. That tire cost me over 130.00. I had a engine light come on shortly after purchase. The expected repair was over $300.00. I never would have expected that since the service dept knew of this light that they would charge me to repair it. It was shut off by a service tech but came on again and they insisted I had to pay for the repair of a car I had owned for a very short amount of time. I had to go through my family to find a mechanic who would repair it for much less. It was repaired for 149.00 instead of over $300.00 by this dealership. "As is" sales I do indeed understand, I sold cars for a living at one time, however, since your mechanic turned off the check engine light, stated it was a fuel imjector problem. I would expect more follow through on this. Dont turn off a light and let me drive my vehicle whe a problem still clearly exists. I spoke with the Service Dept., Management and it was very clear they had noo intention to repair it for less than the quote. I am a honorably discharged disabled veteran, money does not grow on trees for me. It was just too much. I depended on "Good Faith", At least that was the standard when I sold cars.