Bought a 2015 Taurus SE...had for 7 mos. We found wind noise, flapping noise and dash noises. Took car to dealer, and they said "could not duplicate customer complaint" to wind noise. And then they said "a bottle of pills were rolling around in glove box" for the dash noise.
Took it back a second time after recording noises on my iphone. Went with a manager for a test drive and they heard them, took the car to shop. I told them take your time, I am going to California, please fix the noises.
They called me next day; "car is ready". I took car out on I-25 North, noises still there. Returned to dealer, and was told another manager would go with me for a test drive.
Mark, a manager, went with me this time. He heard the noises. And I mentioned to him that my wife and I travel without music on, most of the time. After he said that "this button on the dash fixes all noises on car" (the radio button). I also told him that I heard two different noises by drivers window, not just one. He also heard the dash noise, at slower speeds, and was not continuous.
He assured me; He would make sure the car would be repaired. Again, as before, I told him to take his time and fix it, as we were taking a trip the following week. They called me back the next day; ''your car is ready''. I went to pick it up and test drove it as before. The flapping noise was gone! Yay! And I didnt hear anything else, so I believed they had fixed everything.
Went on the road trip, the wind noise on drivers side was back. And dash noise was back, when driving at lower speeds. I then discovered another dash noise in the center of the dash, toward windshield, that I had not heard before. 2910 miles later, I am tired of having a brand new car, with all these noises. I felt like I spent all this money and felt taken. I no longer wanted this car. After 3 tries they could not fix, but one noise on it. The people were nice, but that is a null point.
Went back to dealer and tried to have them buy my car back from me. I was not happy with this vehicle. This was the "first Ford" I have ever bought and the Last! After trying to negotiate with them, they offered me 18,000 for it. (first offer was 17,500) Isn't it amazing how their car is always worth more?
I didn't want to fight or cause a scene, I just walked out of there and went to Toyota and bought a 2015 Avalon. I should've done that in the first place. I was my mistake for trying to save money.
The moral of the story! Test drive your car at highway speeds and on the bumpy Abq streets. Be sure your car is what you really want and don't be pressured by the smooth talking salesman. Or by the pressure from the sales managers.
Thank you for hearing me out.
Rafael Rueda Albuquerque
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