"The good, the bad, the ugly "
Power Ford and I started off with a great relationship. I bought my used car there, had my car serviced there without any issues what so ever. Sure the service department's customer service can use some major improvements but they always did a good job servicing my car which was the most important part. Recently my vehicle's headliner began to detach and again Power Ford took a look at it and once again it was off to a great start. They scheduled a time to repair the headliner and told me it would be a couple of days. A couple of days turned into a couple of weeks, a couple of weeks turned into a month. Power Ford had my vehicle for a month. Their supplier kept supplying them with expired adhesive. It wasn't until the manufacturer got involved that Power Ford ordered the adhesive directly from the manufacturer. Long story short, they did the repair, I got my vehicle back after a month and noticed that the repair was done poorly and was just shoved into place with adhesive while the sides that weren't glued continued to sag. Power Ford's parts and service director became unresponsive when I asked for a follow up repair and after 2 weeks have yet to reach out to me to fix their poorly done repair. I had high hopes for this dealership, they are quick to sell you a car and provide subpar customer service in the service department but when it comes to doing it right the first time, you might want to look elsewhere. My vehicle was also returned with a brand new scrape on the back right fender. I expect me and my vehicle to be treated with respect and I just simply did not get that.
"Went for Oil Change, had my truck side swiped."
I took my brand new truck in for an oil change and in the process the service crew side swiped my truck. Manager downplayed the incident as "minor" damage. Aside from the door dents, the seams of the doors are now misaligned. Beware of these "minor" damages if having your vehicle serviced at Power Ford service center.
"Gregg was VERY helpful and understanding!"
- Bernadette P. Jojola
In the first place, I barely made it into the Ford Auto Center, with a bad tire.
I had NO intentions of buying a car. At least, NOT on that Sunday morning. All I wanted was someone to change my tire. Then, Gregg approached me, immediately, asking how he could help. He rest assured me that he would help me with my tire and if I would be interested in a car. So, we started looking at the cars I might be interested in. He was very kind, friendly and made me laugh. He made it really easy to realize that I REALLY needed a new car.