Premier Chevrolet of Buena Park

I just wanted to leave a note about the garbage experience I had with the service department at this dealership. First of all no one answers the phone. There is supposed to be a free shuttle servic experience I had with the service department at this dealership. First of all no one answers the phone. There is supposed to be a free shuttle service, but if no one answers the phone then you can't call them to come and pick you up. Also they only run the shuttle till 11am or something which is not very convenient at all. I ended up having to uber in both times which amounted to $40 out of my pocket. Secondly, there are no service loaners so we were out of a vehicle for 3 weeks. Thirdly, after a couple of week had passed I had texted my service advisor on two separate days to try and figure out where my vehicle was and I was not able to get any answer, after this I called but no one picked up the phone and I left a message on the machine... which was never returned... Finally I did get a call that the truck was finished... and I told them that I needed a couple of days to get over to the dealership... I was told that I needed to pay immediately or I would begin to incur storage fees. I was also surprised at the high price that I paid for the service requested, when I complained and wanted an oil change or a discount, I was told that I would get one in the final bill... but this never occurred. When I came in to get the truck there was no one at the service desk to talk to. I brought this truck to the dealership because I needed the airbag recall and needed a few other things fixed. I didn't take it to an independent shop because I wanted things to be done correctly! This did not happen. The trim pieces that I paid out of the nose for look like they are spray painted by a teenager and are put onto the truck crooked! In addition, I was warned that my free airbag replacement might crack my dashboard.... which sure enough... there is a huge split in the driver's side now. So just overall very disappointed... I expected more from Chevy for the price paid. Hopefully this is not the experience that is the norm nowadays... :-( More

Great service and welcoming sales agent . i was pleased with my service and help that day i was pleased with my service and help that day More

The dealership employees were very helpful very friendly. We had to get experience.. thank you you’re a good customer service. We had to get experience.. thank you you’re a good customer service. More

Melissa was AMAZING, She made purchasing our vehicle hassle free! She was sweet, knowledgeable and did everything that she could to get us into our new vehicle. I am very happy with the vehicle that we hassle free! She was sweet, knowledgeable and did everything that she could to get us into our new vehicle. I am very happy with the vehicle that we chose and the customer service from Melissa! She deserves a rating of 10+++!!! More

Customer service and the service department very excellent and they also cleaned my car. Keep up the good work. excellent and they also cleaned my car. Keep up the good work. More

8:00 am appt for a simple oil change. Took 1 hour and 15 minutes. Lily M was offering a 29.95 oil change but of coarse my 2019 Blazer uses synthetic oil so it was 85.00 bucks. Gotta a Took 1 hour and 15 minutes. Lily M was offering a 29.95 oil change but of coarse my 2019 Blazer uses synthetic oil so it was 85.00 bucks. Gotta a free car wash outta of the visit so it wasn’t all bad. More

took my car to do alignment, this spot catch me cause of good reviews even their prices higher than others, service staff was very friendly but nothing was done brought my car at 10am was expecting it finis good reviews even their prices higher than others, service staff was very friendly but nothing was done brought my car at 10am was expecting it finished in few hours cause i did appointment a week ahead so got back at 3.40pm and was informed that my car still waiting and not gonna be done today was very disappointed so have to take it to other place i wouldnt trust this dealer again More

If I could give this place one star, I would. I had my front brakes replaced here less than six months ago and have driven fewer than 3,000 miles since. I recently returned for a rear brake serv I had my front brakes replaced here less than six months ago and have driven fewer than 3,000 miles since. I recently returned for a rear brake service and oil change, only to be told that my front brakes—which they replaced—already needed to be changed again. When I questioned how that was possible, they had the nerve to ask if I “drive hard,” as if that would justify such rapid wear. I pointed out that if the brakes they installed are already worn out, either they never replaced them properly in the first place, or the parts they used were defective. Instead of taking responsibility, the manager, Mr. Ralph Rodriguez (Parts Manager), insisted it wasn’t a defect—claiming a defect would mean the brakes would be “falling off.” I felt dismissed and talked down to. The experience was made worse by how unprofessional and rude the manager was. Nadia Leon, the salesperson who relayed the message, simply repeated what I was told without offering any real help or accountability. This whole situation felt like a money grab, and I honestly expected better from a dealership that I always come to... I came here because I thought I could trust them. I was wrong. I’ll be finding a local mechanic I can actually rely on. I’ll NEVER return and Strongly recommended others to NOT come here. Do not recommend—completely untrustworthy experience. More

They are friendly, knowledgeable, reliable, listen attentively making sure they understand my needs and explain exactly what they will be doing to my car. I bought this car from them 10 years ago and attentively making sure they understand my needs and explain exactly what they will be doing to my car. I bought this car from them 10 years ago and I have always come to them to keep my car in good condition. More

Seems to me that this Dealership needs help on a lot of different things. Customer service, communication within each other and the speed on service. First off when I walked in today at 11:05 am with an ap different things. Customer service, communication within each other and the speed on service. First off when I walked in today at 11:05 am with an appointment I wasn’t greeted right away. I waited about 5 minutes before I was finally acknowledged. After my service was completed for an oil change which took two hours again with an appointment. I think this is too long from someone to have to wait with an appointment. It took my service advisor more than 30 minutes to realize my vehicle was out front parked waiting. The only reason she realized it was ready was because I went to ask her how much longer it would take for her to give me my vehicle. I counted the time from the mechanic walking in to release my keys to when she gave me my ticket. it was 30 mins that the truck was out front parked ready. I received my vehicle dirty they didn’t even put it thru the car wash for me. Horrible! I’ll think twice before I give my business to this dealer. More