Premier Kia of Carlsbad

We've been waiting since 2023 for the replacement of a defective Kia Telluride stereo that failed during the warranty period. The Premier Kia of Carlsbad dealership was notified during the warranty period defective Kia Telluride stereo that failed during the warranty period. The Premier Kia of Carlsbad dealership was notified during the warranty period and we were assured that our warranty claim would be processed accordingly. Months passed without contact from Premier. We went to the dealership and sought the service manager, who kindly discussed the matter with us, explaining that several other claims had been filed and the dealership was waiting for inventory. We were encouraged by the service manager to contact Kia customer service to get a claim number, which might help the service manager negotiate a more timely delivery of the replacement unit. We contacted Kia Customer Service which suggested that our warranty claim was not timely filed, and they referred us back to Premier, while providing us a claim number. Some months later during a routine service, we again sought the service manager. He assured us that he would expedite the replacement, advising the service underwriter to make a notation on our account that he (the service manager) would handle it, presumably meaning that charges might be attributed to his cost center. We have tried to get an update from the dealership, on calls and through email, so we can schedule our next regular maintenance appointment at the same time as the stereo replacement, but have received no responses. We hold the people at this dealership in high regard, and we and our family and friends have generational connections to the place. There may be a problem with Kia HQ not being able to support its dealers with adequate parts supplies or an operational dysfunction in this particular dealership under new management, but something isn't right. They are great at the regular maintenance stuff, their prices have been very good, but warranty work - this example and a recent recall for a seat switch that can cause the vehicle to catch on fire - are not great. More

If I could give zero stars, I would. We made a deal with their salesperson, Alex, who promised in writing that the dealership would cover the last two payments on our 2022 KIA Niro EV as We made a deal with their salesperson, Alex, who promised in writing that the dealership would cover the last two payments on our 2022 KIA Niro EV as part of our trade-in agreement. They never did. Despite multiple attempts to resolve this, we found out from KIA Financial that those payments were never made, leaving us stuck with an unexpected financial burden. This is dishonest, misleading, and completely unprofessional. I’ve ask many times from our sale guy to send us a proof that shows they have paid the bank but can’t send us nothing. They make big promises to close a sale, but once you drive off the lot, they disappear and refuse to honor their word. If you’re thinking of buying a car here, GET EVERYTHING IN WRITING AND DOUBLE-CHECK WITH YOUR LENDER. Better yet, take your business elsewhere to a dealership that actually values integrity and customer trust. More

recently (may 26) purchased a sportage prestige plug-in hybrid from masha (she was great!! no complaints about her whatsoever!!), but after getting it home we discovered that something is wrong with the au hybrid from masha (she was great!! no complaints about her whatsoever!!), but after getting it home we discovered that something is wrong with the audio system (sound comes and goes every few seconds). contacted the dealership and brought it in. so far, so good, right? they determined that there is something wrong with the amp and would be ordering a new one. it's now been nearly three weeks, and their communication has been absolutely horrific. all we get is a runaround and unreturned calls/messages. do NOT buy a car here. go to escondido or kearny mesa. More

I was surprised at the poor attitude and disrespect that the entire service department has for customers. They do not answer the phone voice messages are not returned and repairs take far longer than I hav the entire service department has for customers. They do not answer the phone voice messages are not returned and repairs take far longer than I have experienced at any other dealership. When brought to their attention, they are unapologetic and rude. My spouse and I are were both going to buy new kias from next month, but not now. More

I would give negative stars if I could. We have taken our 2014 Soul to their service department 3 times now for the same issue (knocking, shaking at startup, CEL, heavy smell of gas and unusual oil consu our 2014 Soul to their service department 3 times now for the same issue (knocking, shaking at startup, CEL, heavy smell of gas and unusual oil consumption). Every time they claim to have found the problem and fixed it. The First trip they claimed it was a bad coil on one of the cylinders. They repaired it and charged us for it. After about 4-6 weeks the issue arose again. Took it back and they claimed that it was a different coil, on a different cylinder, this time... They also told us that they had opened a "Techline" ticket with Kia corporate to check if there was a recall for the issue. A simple google search showed that there actually was an active recall for a very similar issue (Recall #20V750000). However, they claimed that the recall did not include our VIN. I questioned how likely it is that a 2nd coil would fail in such a short period of time on a car with less than 80k miles, when they typically have a lifespan of about 125k miles. The could not answer and magically the 2nd coil was now "under warranty" and would be no charge for the repair.... No mention of the fact that we were charged for the same repair on our previous visit. I spoke to the Service Manager and expressed that I had ZERO confidence that they fixed the issue. He assured us that the problem was resolved, but said that if we received a recall notification, to bring the car back. A couple days ago, we took it back AGAIN. Same issue (CEL, shaking, gas smell). This time though, we had the recall notice in hand, with our VIN # on it. They had the car a full day before anyone called to let us know what was going on. We only received a call AFTER leaving a message for a status update, the next day. This time they told us that the CEL was for a bad Inhibitor switch. We have never experienced any issue shifting in or out of Park or starting the car. Which would be evidence of a bad inhibitor switch. Again they assured us that the car checked out fine after their inspection and the repair would be covered under warranty and no charge. Their suggestion for the fuel smell was to change the cabin air filter, apparently not covered under warranty?? When we picked up the vehicle, it was immediately apparent that the issue was not resolved and may actually be worse now. The shaking at startup was still present, along with the fuel smell. In addition, the car just felt sluggish overall and the knocking was getting louder. We also started getting notifications that the system is not charging the battery, even when the engine is running. The car was driven about 30 miles total the day it was picked up. When we stopped, we noticed the fan was running pretty hard. I investigated and found that it is now overheating, which it never had before. Woke up the next morning to a puddle of oil under it, on a previously clean driveway. Pulled the car back a few feet to take a look and in less than 5 minutes had a even bigger puddle. I called the dealer to speak with someone in Management. I was cutoff while trying to explain my issue and dumped into a voicemail. I left a message and am still waiting for a call back.... At no time did we feel that they were addressing our concerns. It seems like they would just find a random issue to fix and send us on our way. As it stands today, our "fixed" car is sitting in our driveway, undrivable. COMPLETE GARBAGE! More

I was looking for a mini van and was shopping around. I found Wseloh Kia of Carlsbad and we began the process through their text service. Miles Padberg was my point of contact. He got my information, fille found Wseloh Kia of Carlsbad and we began the process through their text service. Miles Padberg was my point of contact. He got my information, filled out my app online. I have less than stellar credit and a tricky situation but I needed a van for my family. I let miles know and he assured me that I was approved bc they have lenders that other dealerships don’t. I arrived after work to Kia Carlabad, I spoke with Miles who then handed me off to Francisco Reyes. Miles assured me everything was all set. Francisco mentioned that the black vehicle, which I had already discussed with Miles on price was now $500 more bc of the color. This was the beginning of the downward spiral. So I sign all the paperwork for all the “I’s” and cross all my “t’s” and I’m waiting for an hour. Francisco and his managed (I don’t recall his name, Mike?). They both came up to me and after everything was signed and went to finance and me waiting an hour they finally say that I was not approved. WHY DID THEY NOT CATCH THIS EARLIER DESPITE ME MENTIONING MY CIRCUMSTANCES!!!!. They kept apologizing and said they could fill up my gas tank and give me gift cards for their lack of attention to detail and wasting everyone’s time. It has been almost a month and nothing from Kia. I shouldn’t be surprised. More