Prestige BMW

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Freddy Benitez and Sarem Youseif

My Review of Prestige BMW:
Freddy Benitez was courteous and friendly. From the moment I walked into Prestige BMW Freddy escorted me to the person I originally spoke to on the phone to find out if the car was available. Freddy ended up working with me and it was a very pleasant experience. Unlike many dealer sales men, Freddy was not pushy and provided me with the detail information I needed to make a wise decision. I had a pre-approve loan with my bank and he offered to check with their banks to ensure I was getting the best rate. It turned out I was able to get a lower rate with them. He saved me money! He answered all my questions with confidence and provided extra information. Once I bought the car he spent extra time getting me acquainted with the car. When I questioned my car Bluetooth feature he graciously offered to help me get it setup. He told me to check with my telephone carrier to ensure my phone was Bluetooth enabled. I went back to Prestige BMW and in not time he set it up for me.

When I call with questions Prestige BMW staff is always very helpful. This week I spoke to Sarem Youseif due to a TPM (tire related) message I saw on my car yesterday. Even after I read the manual and put air on my tires the car still shows this message. Sarem walked me through re-setting my tire pressure and if the message persist to call them again as I may possibly have a nail on my tires. He was very polite and answered my questions with confidence.

Thank you Prestige BMW and staff!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Service Reps

My Review of Prestige BMW:
Charges for parts repairs not made and also makes false claims of reapirs needed, then never does them. This dealer service department are outright thieves, some time after the services they allgedly charged for, I found out they charged for repairs never made and parts not replaced. After stalling out one day on the hightway, I took my 323i to an indie BMW service shop and the indie repair shop promtly infomred me the fuel filter that was to have been replaced. It still had the factory part. The first time it was to have been replaced under the warranty period and several more times at cost to me, after warrantly. There was a long list of other items never replaced and incomplete repairs, although charged excessively for the parts and work. Anytime the car was held overnight, it would come back with 60+ more miles on it too. Any attempt to raise this issue is met with a dismissive attitude. You do nto get to even see the car or inspect it, until you pay the bill too. Be warned, never allow prestige bmw in ramsey to service your BMW even under warranty.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: service manager

My Review of Prestige BMW:
The short of it is that the service department, charged for parts not replaced, work and repairs not made at or or not made completely. After my 323i stalled out I foind out when I went to an independant, that although over the years, I had been changed a few times for replacemnt of the fuel filter, the fuel filter was original to the car! In fact a lot of things they calimed to have done and "repaired" and charged excessively for was never done at all. Anytime the car would be left overnight it would have an added 60+ miles to it too. The service department are outright liars, thieves and at the rates the change it is larceny and fraud. Never allow them to service your car. What this means is that durng the warranty period they likley did next to nothing, while reporting they had. In fact one time I got the car back with a broken spring it did not have prior to bringing it in.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Morgenstein

My Review of Prestige BMW:
This is the second vehicle i have purchased from Prestige BMW ,the first was from their EBay site . I am located a good distance from the dealership so i would not have returned
if the first experence was not positive . They had a large inventory of the model i was looking for and the experence could not have been better ! I don't like to over use this
phrase but Prestige has "exceeded my expiations" for a used car purchase !!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: eddie mayoraga

My Review of Prestige BMW:
As a return customer to Prestige,(formerly purchased a certified pre-owned Mercedes Benz), I was confident that I would be treated with respect, and would receive the utmost in customer care.

After owning four BMWs, I found driving the Mercedes Benz boring. I then purchased a CPO 530i from another dealership a year and a half ago. Upon seeing the new body style of the Z4, I was interested in purchasing one, and returned to the above dealership. I found the sales reps very unresponsive and disinterested. This experience led me back to Prestige; where I was fortunate to have met Client Advisor Eddie Mayorga.

Without being pushy, Eddie gave me space and time to think about the different models he showed me. Given my special medical circumstances, Eddie was kind enough to give me his cell phone number in case I needed to call him on off hours. He was instrumental in creating a deal with Dave Birkenstock, which I felt was fair for all parties.

I would highly recommend Eddie Mayorga and Prestige BMW for anyone who wishes a seamless, enjoyable purchasing experience.

Sincerely,


Kevin J. McGrath

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Omar Qawasmi, Mike Morganstein

My Review of Prestige BMW:
I had a great experience with BMW. I bought a beautiful CPO 2007 X3 and the people were great to deal with. There was no silly haggling. I was serious about what I wanted and they made it happen. I had just had a very bad experience with Ramsey Infiniti and was so happy to be treated with respect and honesty.

Thanks again!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Freddy Benitez & Mike Morgenstein

My Review of Prestige BMW:
My salesman Freddy was GREAT!!!! He was completely honest and ran multiple scenarios for leasing and buying my new BMW. He was patient with me while I was in the process of deciding on which car I was going to buy. The manager Mike, was also extremely helpful, he worked out a deal to come closer to my price point. I would highly recommend everyone to go see them...they will take great care of you!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Morgenstein & Freddy

My Review of Prestige BMW:
This is the second BMW I purchased from this dealership. My salesman, Freddy was completely honest and a pleasure to deal with. He stood in the pouring rain with me when I was selecting my vehicle and took a test ride with me. He was very kind to my daughter and to me. Mike Morgenstein went above and beyond to help me reach my goal in relation to what I was willing to spend. This is the second time I have had the pleasure of dealing with Mr. Morganstein. Delivery of my vehicle was a smooth, quick and painless transaction. I did not have to wait, all my questions were answered and ALL of my requests were met. I highly recommend this dealership to anyone who is interested in purchasing a BMW. I have owned BMW, Lexus, and Porsche. I will never hesitate to purchase from the Prestige family. Mr. Morganstein is an asset to their organization and Freddy is quite possibly one of the nicest, honest car salesman I have ever met. Love my new BEEMER!!!!!!!!!!! VROOOOOOOOM

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Tony

My Review of Prestige BMW:
I have used this dealership for both sales and service for several years. I am continually impressed with their operation. I travel to NJ from CT passing several other alternatives along the way. I'm a challenging customer with high demands. Given the first class treatment I always receive there, I wouldn't consider going anyplace else.

From a service perspective, they get the job done right, and they stand behind their work. They are accommodating and helpful beyond my expectations. I actually trust my service advisor implicitly--a feeling I have not experienced before when servicing my vehicles at other locations.

Their new facility looks outstanding. It is clearly going to further distinguish them from other dealerships. In my opinion, this is like the Four Seasons Hotel of car dealerships, and I look forward to seeing how they will impress me next.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Omar Q/Mike Morganstein

My Review of Prestige BMW:
This is my 3rd BMW but my first from Prestige and I had worked with Omar and Mike. They were both very friendly, patient and understanding of my personal needs. I feel that they offered me a great deal. The thing I liked most was they were honest and straight forward with me.

I highly recommend this dealership because of the positive experience.

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