Prestige BMW

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Prestige BMW:
Funny guy, no lying and was very easy to deal with. He even delivered the vehicle. This salesperson worked hand in hand with another co worker I believe name Kevin. They both worked with me to make sure that my delivery of a 650ci was convenient and hassle free. Everything was done over the phone and once signing papers, nothing changed and no hidden charges. I like dealing with this salesperson so much we chatted about computers and gaming more then the price of the car. this guy not only knows how to make you comfortable but makes you realize that the second biggest investment really isnt all that bad.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Prestige BMW:
Poor customer service. We got our pre owned bmw there and of course on the sales process they can be the nicest people because they need to sell the car but when it came time to send the registration they sent it via fed ex without even requiring a signature when it was delivered so the inevitable happened....our license plate and registration was lost because it was left in the front door of our house. I called them telling them of the situation and a day passed without any return call of how they will resolve the problem. I called them again the next day telling them of the circumstance that it is very frustrating for me because I can't even use my car and unprofessional for them not to call to at least give me an update of what is going to happen. So the day passed again and they said they will fax me a copy of the registration within that day to use temporarily until I can receive the original from the mail but the day ended again without any call or fax. I called and called the next day only to find out that the person handling it is off for that day. So I only talked to the receptionist because the manager was on a meeting and as I have some questions and worries because I've been without a car for days because of their incompetency she told me that she is not a car salesman and she doesn't deal with those things but is trying to help but why not transfer me to somebody who can actually give me answers. So it really doesn't matter if you buy a perfectly good car if you get it from the wrong dealer like theirs you'll be paying for a car that you can't even use.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Prestige BMW:
I did not have a good experience with Prestige BMW in the Sales AND Service Department. First of all, when I went to buy my new BMW, the salesman kept on trying to rip me off and gave me a terrible deal. He came of as very rude and unwilling to work out a reasonable deal. I soon left and bought my car at another area dealer.

However, because Prestige BMW is near my work office, I decided I would use them for Service. This was a bad mistake. My first severl visits were satisfactory (they did seem a little uncaring, but I can deal with that.) This soon changed. One service visit, as I was getting ready to take back my car, I witnessed the worker fling my car mats and his tools on the trunk of my car after he had finished performing the service. Not only did this act put several scratches into the trunk of my new car, but on the rear side as well. Thankfully, I immediately told this to the Service Manager and he arranged to have the scratches filled in and buffed out. As a sign of good will, he also gave my car a complete detailing for free.
However, I am fed up with Prestige from the rude salesmen, to the uncaring service advisors, to the incompetant technicians. All Prestige cares about is making money. I would not recommend Prestige BMW.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Prestige BMW:
I bought a 325ci dealer demo in Sep of 06 and I was very satisfied with how the purchasing process went.

Salesrep was friendly, polite and knew the product he was selling. He worked with me to get the car up to the specs I wanted (satellite radio install) He even drove me from train station on the day I was to pickup the car.

The price was fair, warranty package excellent, and I got the car wanted!

I am a satisfied customer.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Prestige BMW:
I brought my 540 to this location once to have it serviced. The car would hiccup when starting up at times.

This dealership does not know what customer service is. They told me the problem was my after market cd player and charged me $100 for diagnoses. They said since the problem is with a non oem product I have to pay for the service. I believed them and drove the car around with the cd player disconnected and the problem persisted. BTW they scratched my car during the visit. I know they did it because I detailed and waxed the car the day before I dropped the car off.

Fed up and took the 540i to Park Ave.....told Dale what happened and I said keep the car as long as you want until you find the problem. All they did was adjust the computer and everything ran smooth.

One thing I noticed, BMW dealers all have an attitude. Because of this I may not buy another BMW again. I get better service from Toyota, Honda and Lexus dealer.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Prestige BMW:
It is pretty funny how these dealership disrespect their customers. I for one will continue to echo the comments that no one should do business with this organization until they get it right!

My experience was the return of a lease. Car in perfect shape, not only from my mouth but from the inspection. Sal and company proceded to treat me as if I was some junky bringing in a accident ridden vehicle.

Let me say this, once again BMW and this dealership has let me down again. BMW becuase they continue to allow delaerships like this to exist; they are not even number one in sales! And the dealership because they just don't get it. Customer is King!!

-Happy 750Li owner from (CPO) WWC in NY.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Prestige BMW:
I had a unique experience with Prestige which I must say has made an unforgettable impression. I went through 3 745Li's and though I was accommodated as stated by the dealership with brand new vehicles I must say the management handled the entire fiasco unprofessionally. I may buy another BMW but I am sure not to buy is from Prestige!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Prestige BMW:
I wasn't planning on posting anything, but my experience here was just so good that I felt I had to. I picked this dealership because of the friendly salesmen. The others (park ave, difeo) were rude and pushy. Got a great deal on my 330ci. Dealer activated my self installed OEM alarm for free a couple of weeks after I took delivery!(usually most places charge $45) Great great dealership...

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