Read Reviews Prestige BMW

Prestige BMW

Prestige BMW

985 Route 17 South
Ramsey, New Jersey 07446


Sales: (201) 818-8824
Service: (201) 669-4585
Parts: (201) 669-4696

Manufacturer: BMW

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  • Customer Service:

    4.7
  • Quality of Work:

    4.8
  • Friendliness:

    4.8
  • Overall Experience:

    4.7
  • Pricing:

    4.7

24-Month Rating

based on 273 reviews

4.8

4.8 out of 5

543 lifetime reviews

Prestige BMW

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Certified: Prestige BMW

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Prestige BMW has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Prestige BMW

We offer the finest BMW models, parts, auto body and service in the Tristate area. Our location of Ramsey, NJ in Bergen County is just a quick hour or less drive from the boroughs of New York and Northern New Jersey.

Our Location

Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 PM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 7:30 AM - 4:00 PM

Sunday: Closed


Parts

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 7:30 AM - 4:00 PM

Sunday: Closed


Our Amenities

Customer Lounge Area Free Drinks
After Hours Drop-Off Free WiFi
Cable TV Instant Financing
Express Service Parts Store
Children's Play Room Shuttle Service
Drive-In Service Computer Room
Free Coffee iPads

director73
5/21/2013 2:36:11 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tiago Guinsburg
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Prestige BMW:

I visited to Prestige BMW for my wife's car, because their price was right for the car I wanted. I have visited other dealers in bergen county, but Prestige BMW had the best price. It was a pleasure working with Tiago Guinsburg. He is a very friendly, helpful person. he gave a lot of impression to me. He spent a lot of time with me explaining all my options available to me and trying to find the right payment plan that worked with my budget. I would definitely recommend anyone I know looking for a car, to go to Prestige BMW and speak with Tiago. Tank you for helping, Tiago.

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Jeff201
5/18/2013 12:11:41 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Erik ValentinErik Valentin
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Prestige BMW:

I've now purchased two cars from Erik Valentin at BMW. He is simply the best person i've ever worked with in the car business. Extremely attentive, responsive and helpful, and the 'sale' doesn't end when you leave the lot -- Erik periodically checks in to see how things are going, etc. Most recently, i suggested my mother to him and he handled her perfectly -- she felt like she was working with a friend. Prestige does a very good job, and Erik is amazing. Use them, and pick him!

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LMelich
5/15/2013 9:16:39 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Max CarelaMax Carela
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Prestige BMW:

I went to Prestige and actually visited a number of their showrooms in Ramsey NJ upon the recommendation of a friend. All of the people I met there were first class. Most important for me, is that no one there came across as the "typical" or "pushy" salesperson. I felt a level of professionalism there that evades most car dealerships. I felt that that they actually took the time to listen to me. They gave me top dollar for my trade-in and I ended up buying a fantastic car that prior to my visit to Prestige I really thought I could not afford. My experience with Max, my salesperson, was extremely pleasant. He was always available on the phone and is very personable. He made me feel at ease and came across as someone who cared about my long term happiness with the car I was about to buy rather than just making another sale. In the future I know I will always visit Max and the Prestige "family" first when in need of another vehicle. Everyone should. They really are a dealership(s) that stands out from the crowd... and their bagels are GREAT! Thanks for making my car purchase the most hassle-free and pleasurable car buying experience that I ever had. I LOVE my new car!!! Thanks again, Max, and keep up the great work everyone.
Leslie M
Stamford, CT

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Caspersmith
5/14/2013 11:23:44 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Luis ValenciaLuis Valencia
  • Customer Service:

    3
  • Quality of Work:

    3
  • Friendliness:

    3
  • Overall Experience:

    3
  • Pricing:

    2
  • Overall Score:

    2.8

My Review Of Prestige BMW:

Overall the experience was satisfactory. They had me waiting longer than usual, and I have purchased many upscale vehicles in the past. However, the staff was friendly and attentive. My sales person Luis also did ok. I say ok because he had me waiting for too long after all the paperwork was completed. Also he promise me a nice low monthly payment which was not true when all was finalize.

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Response From: Prestige BMW
Added: 5/16/2013 10:25:49 AM

Although we are delighted that your experience with Luis during the sales process went well, we deeply apologize that the length of the delivery process for you was unsatisfactory. At prestige BMW customer satisfaction is very important to us, we would love to make sure your needs are met in a timely fashion the next time you are here. Please feel free to contact our general manager Stephen Grossman directly when you are in need of service and we will be happy to best assist you.

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Edwardgoldberg
5/6/2013 10:49:42 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Anthony CandelaAnthony Candela
Max CarelaMax Carela
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Prestige BMW:

Yes, I would recommend this dealership, my sales person (Max Carela)was very courteous, professional, and his follow up was superior. He made the buying experience one to remember.

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Pcreegan
4/30/2013 8:47:08 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Lori AssersonLori Asserson
  • Customer Service:

    N/A
  • Quality of Work:

    N/A
  • Friendliness:

    N/A
  • Overall Experience:

    N/A
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Prestige BMW:

Lori came highly recommended to me through a colleague. She lived up and exceeded any expectation while providing a superior client experience. I love my new BMW and am very happy to have worked with such a reputable dealership and terrific client advisor, Lori Asserson.

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WatchWise
4/27/2013 2:38:49 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Erik ValentinErik Valentin
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Prestige BMW:

Erik Valentin helped my wife and I to choose right cars for the very reasonable price. Service was incredible fast and just to the point. We ended up with purchasing of 2 brand new cars: BMW 328 and X1. Erik is knowledgeable and experienced professional, and unfortunately, there are not many like him. Thank you Erik for making our experience so good, friendly, honest and I would say that without you it's very much likely we would go to another dealer. Trust your generous service will be also appreciated by your employer.

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rdgnyc
4/23/2013 8:42:49 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mike  MorgansteinMike Morganstein
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Prestige BMW:

We recently purchased a used Porsche C4 Cab from the dealership. We had a local Porsche dealer check the car out prior to purchase and there were a few issues found. The vehicle was priced to reflect most of the issues. One issue specifically was the front tires were hardened and cracked. We were told that the dealer would not replace the tires as it would be too costly and the tires that were on there were fine (the porsche dealer did not highlight the tires as a safety issue either). If they weren't then they would have changed them prior to marketing the car as they were not going to allow an un safe vehicle to be sold. We took the car anyway knowing that somewhere in the near future the tires would need replacing and we would need to bare that expense. After taking the vehicle to be inspected by a porsche specialist who is also a certified inspection shop, we were told the car would not pass NYS inspection for safety reasons associated with the front tires. The specialist shop also happens to be the shop that the owner of Prestige BMW uses for his personal Porsche. Upon calling Mr. Morganstein, the used car sales manager to let him know of the findings and the fact that the car did leave his dealer in unsafe condition, he immediately overnighted a check for $600 for a set of brand new Michelins. We are very pleased to report that this kind of treatment is exactly what the rest of the car business is missing. Well done Prestige.

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Oferkle
4/23/2013 10:27:24 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Erik ValentinErik Valentin
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Prestige BMW:

I had problems with my 2013 X3. I was offered a trade assist which resulted in me taking a 2013 X5. With the help of the Mr Grossman (Director of Sales and Marketing) and the superb service and help of Erik Valentin I built the desired X5 and within two weeks picked up my new car.
I have to say that the way this dealership treated me makes me recommend it to all my friends.

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DavidTanguay
4/20/2013 11:01:26 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Erik ValentinErik Valentin
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Prestige BMW:

Erik and everyone at Prestige BMW have gone above and beyond to see that we were happy with our purchase. They gave us great deal on a year old X5! They go out of their way to make you feel like a valued customer and they listen to you and take care of any problems you have. The service doesn't end once you buy your vehicle and walk out the door. They do everything they can to make sure you are a satisfied customer. I highly recommend this dealership and especially Erik Valentin! Thanks for everything.

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