Prestige BMW

Prestige BMW
985 Route 17 South
Ramsey, New Jersey 07446

Sales: (201) 818-8824
Service: (201) 669-4585
Parts: (201) 669-4696

Manufacturer: BMW


Most Reviewed Employees
Lori Asserson Lori Asserson
Client Advisor
Keith DeYoung Keith DeYoung
Sales Manager
Mike Morganstein Mike Morganstein
CPO Sales Manager
Joe Atshan Joe Atshan
Client Advisor
Freddy Benitez Freddy Benitez
Client Advisor
Curtis Aldershof Curtis Aldershof
General Sales Manager
Rich Marcus Rich Marcus
Client Advisor
Thomas Kough Thomas Kough
Client Advisor
Anthony Polisena Anthony Polisena
Client Advisor
Eddie Mayorga Eddie Mayorga
Business Manager
Need a New Car?

Dealership Amenities
Customer Lounge Area
After Hours Drop-Off
Cable TV
Express Service
Children's Play Room
Drive-In Service
Free Coffee
Free Drinks
Free WiFi
Instant Financing
Parts Store
Shuttle Service
Computer Room
iPads

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 PM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 7:30 AM - 4:00 PM

Sunday: Closed


Parts

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 7:30 AM - 4:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.8/5
430 Reviews
Prestige BMW

Overall Score: 5 Star Rating4.8



About Prestige BMW
Certified: Prestige BMW
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Prestige BMW has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Prestige BMW
We offer the finest BMW models, parts, auto body and service in the Tristate area. Our location of Ramsey, NJ in Bergen County is just a quick hour or less drive from the boroughs of New York and Northern New Jersey.


zsam
5/18/2012 11:55:11 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Greg Isola

My Review of Prestige BMW:
It was a pleasure dealing with Prestige BMW of Ramsey again. It was my second time leasing a car from them. Greg Isola was an absolute, wonderful and very patient client advisor. He spent the whole day trying to get me into the right car for the the right price. I was very satisfied with the lease price for the 2012 528xi that he had worked out for me. He was a true professional and I felt at ease dealing with him. I am looking forward to dealing with him and Prestige for my future buying.

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porter.annt@gmail.com
5/9/2012 9:48:22 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Eddie Mayorga, Mike Morganstein, Anthony Polisena

My Review of Prestige BMW:
This is the fourth dealership I have acquired a car from in the past 4 years, and was by far the best experience I've had. Anthony was not pushy at all, and didn't try to get me to purchase a more expense or newer model, which I really appreciated. He understood my budget and worked out a deal that accommodated it. I originally went to the dealership because they had by far the best price for the CPO vehicle I was looking for, but I would return again because of the great service. Mike and Anthony went above and beyond to make sure I had a great experience and that I was very happy with my purchase. They also have been great following up to make sure I am still satisfied and answer any questions.

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Luvleelaura325
5/7/2012 7:47:16 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Lori Asserson, John Bonilla

My Review of Prestige BMW:
I brought my 2004 645 to service ......John Bonilla who has been our sevice agent for years and has given us excellent service each time!!!......recommended Lori Asserson when I was trying to decide if I should repair my 2004 or buy new! This is our 6th BMW mostly bought or leased from Prestige......Every experience was great but this was our first time having Lori as our salesperson.......I can not say enough about how perfect the experience was....professional and personal .......She is very knowledgable, easy to talk to, concerned for our best interest and very prompt on returning calls!! Excellent experience......can't say enough good things about john Bonilla and Lori Asserson........

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chris9382
5/1/2012 7:48:25 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Eddie Mayorga, Tiffany Stevens

My Review of Prestige BMW:
Having been a BMW leasing customer for many years (with many other BMW dealerships in the area), I have to say my recent purchase at Prestige BMW has been the best experience of all. The staff was attentive, courteous and did not give me the "hard-sell" treatment that I had come to expect from other dealerships.

Frank Beltre in particular really took care of me, and made the whole experience an absolute pleasure. I appreciate his straightforward manner and customer driven approach.

I would recommend Prestige BMW to co-workers, friends, family and anyone looking for a new car.

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Neenerz
4/30/2012 7:39:39 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Lori Asserson

My Review of Prestige BMW:
This is my third car w/Lori and she ROCKS!!! I wouldn't go anywhere else. I refer her whenever possible.
She knows her stuff and is sooooo easy to talk to. And I finally sat in her Living Room today. And she also has amazing jewelry.
(that is important to a girl) :) I look forward to my next BMW w/her.

Sincerely,
D. Matteis

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wherzon
4/30/2012 1:34:18 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Curtis Aldershof, Lori Asserson

My Review of Prestige BMW:
I want to thank Lori and Curtis for making our recent purchase of a 328xi a wonderful experience, helping us to maintain the status and service we have received since joining the Prestige BMW family in 2009. Everyone there has been attentive, informative and friendly including Anna in service who manages our questions and concerns once we drive off the lot!
Lori made sure we were happy when we signed on that dotted line, and I would highly recommend her to our family and friends. Lori and Prestige BMW are the best!

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Tomdz32z
4/26/2012 6:03:30 PM

Overall Score: 1 Star Rating   1.4  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Curtis Aldershof, Mike Morganstein

My Review of Prestige BMW:
During the processing of the paper work, the dealership filed the title under a different name then the loan application. Since then they have been less then helpful in rectifying the situation. We have been talking to the sales managers for six months in an attempt to have them re-file the paper work and correct the situation. Currently the car loan is under a different name then the title and registration (that person DID NOT sign any DMV paperwork!!!), my insurance company does not want to insure the vehicle due to the inconsistency in the paperwork. Recently the current manager who was tasked in "helping us" told me that he will make sure the paper work issue is not resolved. To me the biggest concern is that the paper work was fraudulently filed with the NJ DMV.

The first manager we dealt with was Dan Raspanti who was transferred to Mini Cooper next door and didn't inform anyone of the situation.

The second manager we where pawned off on was Mike Morganstein who told me last night that he would make sure the paper work would NOT be corrected, this is after dealing with Prestige BMW for 6 months and being told by the person responsible for the DMV filings that she does not know how to correct the paperwork.

The last person we have been dealing with the past week is Curtis Aldeshof who much to my dismay knowing the situation and the trouble I have been through dealing with the dealership he is in charge of and the problems they have caused the time they have wasted also said that due to my anger with the situation would make sure they would not help.


DO NOT TRUST THIS DEALER THEY ARE NOT HELPFUL AT ALL!!!

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Response from: Prestige BMW
Added: 5/8/2012 2:35:11 PM
Thank you for reaching out to us, we are truly sorry for the frustrations you endured during the paper work process and certainly understand you anger. We appreciate you coming in to the dealership once the plates arrived and allowing our General Manager to personally assist you. We truly apologize for the length of time this process took, but are happy that all worked out in the end

Em531
4/25/2012 12:21:15 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Lori Asserson

My Review of Prestige BMW:
I had previously leased a 5-series from another BMW dealer in the area and was very disappointed with the overall experience. When I recently booked a trip to Munich, Germany, however, I decided to give BMW another chance as I wanted to lease a 3-series at the BMW factory for a delivery to a local dealer. BMW headquarters in NJ thought that the six weeks until my trip would be sufficient time to arrange the foreign delivery, but when my husband and I met Lori Asserson at Prestige, she advised that it would be virtually impossible to arrange to pick up a car in Munich with such short lead time. I initially was a bit snippy to Lori since she didn't give me the response I was looking for. But I must say that it didn't take Lori very long to absolutely bowl me over with her great personality, her knowledge of the product, and her persistence in getting us a great deal on a fully loaded 2011 328xi. Lori went above and beyond what any other car salesperson had done for us, and we have purchased and leased countless vehicles over the past many decades! She was a pleasure to do business with...in fact, it didn't even feel like a business transaction. Lori makes each of her customers feel like a close personal friend. She spent as much time as we needed to learn how all of the electronics worked and never made us feel that she had anything else to do that day but to make sure we were perfectly satisfied with our new car. Her followup after delivery was excellent. I can't imagine that we would ever buy or lease a new car from anyone BUT Lori Asserson. She made what could be a frustrating and difficult process an absolute pleasure! Stacy Fowler handled our paperwork so pleasantly and efficiently that it had to have been our best experience with a dealership's business office. Although Stacy was just back from vacation and was suffering from a cold, she could not have been nicer. She, like Lori, made our experience at BMW Prestige a wonderful one. We would definitely recommend BMW Prestige and Lori Asserson to all of our friends and family.

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Frank829
4/24/2012 12:52:54 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Curtis Aldershof, Lori Asserson, Tony Circelli, Anna Marie Piserchia

My Review of Prestige BMW:
While BMW delivers the ultimate driving experience, Prestige BMW also delivers the ultimate customer experience. This is my 3rd purchase, the latest being a 2012 535I.
Each car was purchased at Prestige, each transaction was with Lori Asserson.

I love BMW product cars and I could easily buy them elsewhere. There are several BMW dealership closer to my location. But, what brings me back each time to Prestige are the people. From the Sales department; Curtis, Lori and Stacey to the all important service department Tony and Anna Marie. I am treated more than just a one-time customer. These individuals are truly interested in what will make me satisfied. Lori takes the time to find out exactly what I want in a car and then exceeds my expectations. Anna also takes the time, listening carefully to find out how the cars are driving and recommends only the necessary/important service actions.

I believe this is the culture at Prestige, that everyone is treated as a valued customer and the relationship between customer and Prestige is viewed as long term, not a single transaction.
Lori Asserson and Anna Marie are terrific! Ask for them by name if you are going to visit Prestige. They will not steer you wrong. (Pardon the pun.)
Kudos to Prestige.

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hkurzweil
4/16/2012 2:00:16 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Lori Asserson

My Review of Prestige BMW:
Lori Asserson is the best car person I've ever worked with. I think I've done 10 deals with her. She knows the product inside out and has great subjective judgments about choices and options. I never have to haggle with her because I know she will treat me fairly. I will only deal with Lori.

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