"Quick and fair"
Had a great experience with the staff at Prestige BMW. It was quick and I drove away with a really good lease deal. Do yourself a favor and go to Prestige.
"Excellent Pre and Post Sales"
I purchased a CPO BMW at Prestige BMW. Starting with Marcus (Internet Sales) who put me in touch with Rob DiDomenico(Sales) to Jim (Finance) and Ann (service), the process was stress free and a pleasant experience. Dwayne (BMW genius) was very patient in walking through all features of the car.
I emailed Prestige BMW with a request showing my interest in a CPO 5 series. Marcus was quick enough in responding, he informed via email that the car was not available, and sent me a list of available cars. I called the next day and asked Marcus to put me in touch with a sales person. This dealership is about 75 miles and at least 90 mins from where I live. Marcus put me in touch with Rob who assured me that if I came down to the dealership, my time was well spent. Their online car trade in calculator is pretty awesome. The pricing on the cars is the best nationwide. I had spent atleast couple of months looking prices nationwide for a CPO BMW. I put down a deposit on May 13th, didn't not test drive the car. Told ROb I will come back with my trade in and the check for the remainder at a later date. DCU had offered 2.24%. I declined to go with BMW finance because as other dealer close to where I live told me that the finance offer I had on hand was the best. This car was a surprise but for my wife and she had no idea about this.
I go back on May 26th to pick my car. Jim from finance approached me and asked what if he gets me a 1.9% from BMW finance, would I be interested? I said why not? Jim did his magic, in less than 3 mins, I had 1.9% financing on the car which dropped my monthly payment significantly, I bring the car home, then after a couple of days notice a tear in the leather seat and the lock on the glove box didn't work. I call Rob and he asks me to drop by. I go there, the service guys did an excellent job of repairing the leather. It looked like a brand new piece of leather, but Rob told me that the lock may be covered by CPO and any dealer can fix it.
I go to Princeton BMW after a couple of days, Princeton BMW tells me that the lock is broken and not covered by warrant. It costs me $900 to fix it. Now I am really pissed at Rob and Prestige. I call Rob, Rob asks me to drop by again. I am like - xxx? Why didn't u check the last time and now I have to spend half a day again. Mr. Rob told me in a very calm voice to come by. I drive up there to prestige and explain my frustration to Anna (service), in less than 10 minutes the lock was fixed. Apparently a small metal piece had got in the lock. All they had to do is remove the piece and lock was back in action. I told Rob and Anna that I don't mind driving up for service even it takes an hour and half to get there. The staff at Prestige are very honest and friendly. Last but not least the girls at the front desk welcome everyone with a warm smile.
"GREAT Purchasing Experience!"
I could not be happier with the experience I had at Prestige BMW. Everyone was courteous and professional. My Client Advisor Andrew Araque was extremely knowledgeable and professional. He answered all my questions and followed up with me when I asked him to. Of course he wanted me to buy the car that day, but understood and respected me when I said that that was not happening -this was great b/c a pushy sales person makes me walk the other direction. I felt like he was honest and worked to get me the best deal possible. I would recommend, and actually already have recommended have Andrew to friends and family that would consider purchasing a BMW. James Porrazzo was the Finance Manger that I worked with. The process was smooth and seamless. I did not feel like I was pushed into buying anything I did not need, and walked out feeling like I got the best deal possible. Dwayne Wong was my BMW Genius. He did a great job explaining the key features of my vehicle, showed me the Genius App, and connected my phone and set up BMW Assist for me. This was by far the best buying experience that I have ever had and will certainly be back to purchase another vehicle when that times comes.