Prestige Imports

Subaru VW service is awful. long wait before they even touch the car for service. no appointments in 7 days for a simple oil change. no rental, no courtesy car available when the car is on service. always touch the car for service. no appointments in 7 days for a simple oil change. no rental, no courtesy car available when the car is on service. always short staffed excuse for last 3 years. yes, that's normal and always like that but they recently added pandemic in that phrase too. More

Just want to say that Diana the sales representative, Richie the mechanic, and Rosemarie in service are always helpful and try to do their best to resolve any issues. Richie the mechanic, and Rosemarie in service are always helpful and try to do their best to resolve any issues. More

5 star as always!bought a few cars from here, service 5 star as always!bought a few cars from here, service dept is great Rosemarie, ‘Bunny” ,Rich the mechanic , and Diana the sales rep always friendly 5 star as always!bought a few cars from here, service dept is great Rosemarie, ‘Bunny” ,Rich the mechanic , and Diana the sales rep always friendly and very knowledgeable! More

ALWAYS AT THE TOP SAFETY AND SERVICE HAVE PURCHASED MY CARS FROM THIS DEALERSHIP FOR MANY YEARS ALWAYS IMPRESSED EVEN WITH RECALLS AND GENERAL SERVICE CARS FROM THIS DEALERSHIP FOR MANY YEARS ALWAYS IMPRESSED EVEN WITH RECALLS AND GENERAL SERVICE More

No response to complaint I received a ticket because the frame the dealer put on my license plate covered the tagline, which is a violation. I had to pay the ticket but the de I received a ticket because the frame the dealer put on my license plate covered the tagline, which is a violation. I had to pay the ticket but the dealership never returned my calls requesting reimbursement. I sent in my ticket, left multiple voicemails over the course of a month, but the only person who is authorized to help is the owner, John Berelli. Unfortunately, he never returned a call and made no effort to address the situation. More than the cost of the ticket, I am upset with the handling of the complaint. I have purchased cars from Prestige and had them service my cars, but they couldn't care less about my complaint. I certainly won't buy my next car from them. More

I took my new Subaru in for an oil change. Picked it up that evening and noticed as soon as I got home that there were grey splotches all over my hood and windshield. I called them right away and reported that evening and noticed as soon as I got home that there were grey splotches all over my hood and windshield. I called them right away and reported the issue. They didn't call me back. My husband then took the car in and they refused to acknowledge or do anything about the issue. Wouldn't even let us talk with the manager. Not to be trusted More

John Petriello - Great customer service When I had a problem with my virtually new 2017 Golf R, John stepped up and made it right for me. He not only sold me this car but was there as my go When I had a problem with my virtually new 2017 Golf R, John stepped up and made it right for me. He not only sold me this car but was there as my go to guy when I needed the help most. If you need a VW or Subaru you must see John. More

Poor service department After taking my Subaru Outback to Pleasantville Subaru's service department to address a warranty issue, I now conclude that it is a terrible managed After taking my Subaru Outback to Pleasantville Subaru's service department to address a warranty issue, I now conclude that it is a terrible managed dealership. They communicate poorly. They do not have the customer's interest in mind. I do not typically write reviews but they really pissed me off. Save yourself aggravation. Take your car elsewhere. More

Worst place to. Deal with I purchased a car from them car has warranty they don't want to fix it very unprofessional people always you have to call them they never call back I purchased a car from them car has warranty they don't want to fix it very unprofessional people always you have to call them they never call back the old man Tomy he is the worst manager I ever met in my life he don't know Big liar he promises me to set up appointment for me and he promised me to call me next day they never call me I called back few time never receive call back Here it's waste of time waste of money best way is to ignore this place otherwise you get screw More

Everyone could not have been nicer and more helpful I work in customer service and was so impressed with this dealership and it's repair department from the minute I walked in the door I work in customer service and was so impressed with this dealership and it's repair department from the minute I walked in the door More