Prestige Imports

arrived at 8:00 am and service took in my car soon after i arrived. They performed my service very fast and just about had a enough time to go up the street for my morning coffee and something to eat when t i arrived. They performed my service very fast and just about had a enough time to go up the street for my morning coffee and something to eat when they called me to pick up my car,maybe just a little over a hour and i was finished. Car came back with seats covered to keep them clean and went on my way. Gary carilli More

Brian always makes our leasing experience seamless. He is kind , accommodating , Knowledgeable. We enjoy shopping local, and this dealership checks all the boxes . He is kind , accommodating , Knowledgeable. We enjoy shopping local, and this dealership checks all the boxes . More

My salesman was great. He did a fantastic job. Explained every step so I can understand. He did a fantastic job. Explained every step so I can understand. More

Prestige has been and continues to be a positive experience for our family. Thank you Brian, Rosemary, and staff. experience for our family. Thank you Brian, Rosemary, and staff. More

The repair shop is very dependable. They communicate very well and explain any needed repairs. They communicate very well and explain any needed repairs. More

I have delt with this dealership for 14 years. They are straight foward and transparent. I have had excellent service both in purchase and service. They are straight foward and transparent. I have had excellent service both in purchase and service. More

Accommodating and responsive . Recommend Rose Marie listens and tries to please., she goes out of way to accommodate. Recommend Rose Marie listens and tries to please., she goes out of way to accommodate. More

Excellent, reliable sales and service. Will definitely purchase my next car at Prestige Imports. 5 stars! Will definitely purchase my next car at Prestige Imports. 5 stars! More

I have had my Forester for almost 6 years and it has been a pleasure to have my service done at Prestige. Welcomed by Bunny with a smile and requested service gone over with Rosemarie. Rosemarie keeps me up a pleasure to have my service done at Prestige. Welcomed by Bunny with a smile and requested service gone over with Rosemarie. Rosemarie keeps me up to date on the progress of the service and calls when done. Prestige is always fair and if I request a service I feel I may need, the service department will let me know if I still have a little more time on tires, brakes, anything I ask. As a single woman, I feel confident that I will never be taken advantage of. More

My previously spotless and dent-free 2-year-old car had five dents when I went to it pick up after a recent repair at Presitge Imports. No one informed me about this damage. They hadn’t even bothered to cl five dents when I went to it pick up after a recent repair at Presitge Imports. No one informed me about this damage. They hadn’t even bothered to clean the repair spot or remove the residue of the tape they had used while having me wait for a part. When I pointed out the dents, there was no apology, but the service advisor Rosemarie Brancaccio promised to have them fixed. It took numerous calls and several attempts to finally secure an appointment for the repair, and as usual, there was no loaner car provided. The result was very disappointing: only two of the dents were fixed, and now there was new damage to the molding around the tire. Again, there was no acknowledgement or apology. This time, Rosemarie accused me of lying, adding insult to injury. Fortunately, I had taken pictures and videos every time I brought my car in for repair, making it easy to prove that the damage occurred at the dealership. The dents are all around the repair area, likely caused by the improper use of a tool to fix the charger cover. Rosemarie asked me to email her the pictures and she will show them to the service manager when the manager arrives. I did email her right away but have not heard back. I have not seen or been able to talk to a manager all this time. I always found Prestige a nice friendly local dealership unlike any other dealership I had dealt with. I now truly regret trusting them for service. I’ve reached out to VW Customer Care and will update my review if anything changes. Not very hopeful though. I hope this review helps someone. More