Prestige Toyota

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sandro, Dan,

My Review of Prestige Toyota:
Our experience at Prestige Toyota was very positive. Everyone who helped us was professional, understanding, and easy-going. It made our car shopping stress free. Sandro answered all of our questions and no one rushed us to make a decision until we were ready. This is not usually the case when we have gone car shopping before. We would definitely recommend Sandro and Prestige Toyota to family and friends.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Mutter

My Review of Prestige Toyota:
I am thrilled with my brand new, black, AWD Sienna minivan and was thoroughly pleased with the level of service I encountered with Prestige Toyota. My salesman,Michael Mutter, was exceptionally pleasant, professional, knowledgeable and efficient. Although, I live in Rhode Island I would not think twice about buying another vehicle specifically from him. Michael made the process of buying a car online (and out of state) as painless as possibly!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Mutter, James Adamos

My Review of Prestige Toyota:
Personally, I was dreading the car buying experience but had to get a 2008 Solara before there were none available. I located two cars of choice on your website's Pre-Certified list. From the very first telephone contact with Prestige Toyota of Ramsey, my opinion changed. The salesman, Michael Mutter, was friendly and cordial,efficient, more than willing to accommodate all my requests for information, and provided helpful information to solve the logistics of transporting the car to Florida. His response time to any telephone call was immediate, and he personally photographed the areas of concern on the car which were e-mailed to me. The sales staff, including, James Adamos, were very accommodating to my family who previewed the car on my behalf. Upon arriving at Prestige from Florida, I found a car that had been detailed to perfection, beyond what the dealership had promised to do. Through every step of the transaction, the staff of Prestige were efficient and afforded me every possible courtesy. Family members who reside in New Jersey and I will most definitely recommend Prestige Toyota to anyone and everyone who is in the car buying market.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Reedy, Ken Nierenberg,Craig VanBaulen

My Review of Prestige Toyota:
Everyone I met at Prestige Toyota were very friendly and helpful with all our questions and needs. When we arrived at Prestige Toyota we were unsure of what we were looking for in our new car, The sales team went thru all of our options with us and helped us decide on our new car. Even though they were busy we did not feel rushed or pressured. I believe we got a great deal on our new car. (which we love)

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris? from internet sales, Sam, Donovan, Erik? who explained my vehicle

My Review of Prestige Toyota:
From the first time I entered the dealership to the last drive away in my new Venza, I was treated with courtesy and professionalism. There was no evidence of pushiness. There were only knowledgeable salespeople, financial person, and the young man who explained my vehicle. The whole staff seemed proud to be employed by Prestige. While I would have loved to have been GIVEN my car, I felt that the sales people worked with me in creating a manageable payment plan. And, I love the car!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: See Below

My Review of Prestige Toyota:
Please see this letter that I sent to Prestige Toyota.

Steve Reedy
Prestige Toyota
1096 State Route 17 North
Ramsey, NJ 07446

September 30, 2009

Dear Steve:

Great employees are the lifeblood of any well run company and I’d like recognize a few of yours. I just purchased a 2009 Camry Hybrid over the Labor Day weekend from Prestige (my first from Prestige) and Ben Zimmer, Mike Mutter and Donovan Lau were all professional, courteous and as helpful as could be in making this transaction as stress free as possible. I never felt pressured or rushed during the transaction and was impressed with these individuals.

I also have now had the opportunity to deal with Alex and Mario in the service department and found that same level of customer commitment.

While I work within walking distance of another Toyota dealer I will now drive 30 minutes out of my way to do business with Prestige.

Steve, you should be proud of your staff and of these folks in particular. Real customer service has become rare in today’s business environment and these employees are setting the bar for other car dealers and should be recognized for their fine work.

Sincerely,



Steve Schlesinger
2D Brookside Heights
Wanaque, NJ 07465

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jason Bourgoyne

My Review of Prestige Toyota:
I searched high and low for a new(er) vehicle and did exhaustive research. I heard all the great deals going on because of our bad economy and I must say the was still terrible, that is until I went to Prestige Toyota and more specifically until I met Jason Bourgoyne (our salesman). Jason was very low pressure, extremely proffesional, friendly, and super knowledgable. My wife and I went there with the idea of buying a new vehicle for me and left with a new car for her as well. Jason gave a very detailed tour of our vehicles and when it was time to move our things from one car to the next we walked into the garage and found that he had personally installed many of the items himself on the new vehicles. Outstanding customer service and pricing as far as I'm concerned.

The best part about the whole deal was that they didn't pull the usual stunt of have a sales manager come out after you've built a rapport with the salesman (I hate that). Jason Took care of everything.

I left feeling very good about the deals we made and I would absolutely recommend both Prestige and especially Jason again.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Dan (service manager) and other (don't remember name)

My Review of Prestige Toyota:
I have a toyota camry which currently has run for 43000 miles. When the mileage was 34500, I heard a knocking noise with the steering. I mentioned it during the 35000 mile oil change. I was told that I should do a steering column service which would cost around $256. I was told that this would not be covered under waranty (which would expire after 36,000 miles) as this was "regular maintenance". They did not make any note of it even though I asked them to. I went back to them yesterday and they said that the steering wheel shaft had a problem and since the car has run more than 36,000 the waranty expired and I had to pay 372$ to fix it. My question to them was that if this was something would be covered by waranty, why didn't they tell me when I came to them with the problem during the 35,000 mile service. They denied the fact that they had told anything about steering wheel service. I felt like I was cheated. I was very disappointed with the way I had to pay $372 even though it should have been covered under waranty. I shouldn't have taken their work in the first place.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With:

My Review of Prestige Toyota:
I bought my Rav 4 there in 2005 from very pushy and unknowledgeable sales "professionals." But that's not the worst of it, I took my car in for service and picked it up a few days later to find they had put 1000 miles on the car and also stated they could not find the problem I brought the car in for. They denied putting the mileage on the car but luckily I had the car towed there by AAA who documented the mileage. Unfortunately, this matter is still unresolved.

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Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With: bret kalish

My Review of Prestige Toyota:
Plain and simple.Bought a scion they gave me a hard time on a trade The sales person new nothing about the car except that he had to sell them. The scion xb had to go back 4x for options ordered because nothing was in stock. I had to make all of the phone calls. During negotiations they held the keys to my trade so I would not leave. Really bad business and maybe illegal.They just want to make a sale and for the weak, i'd just say watch out because they are just ging to run over ya. i also delt with a guy from scion named kenny but he seemed not to be able to handle the other sales persons when I asked for help even though he said he was there to help them launch the division and teach them the new philosophy in selling a scion.all B.S. With that said the sevice dept. has been ok so far. i only changed the oil once there and I was in and out in an hour.

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