Prestige Toyota

Reason for Visit: Service

I recommend this dealer: No

My Review of Prestige Toyota:
I have a toyota camry which currently has run for 43000 miles. When the mileage was 34500, I heard a knocking noise with the steering. I mentioned it during the 35000 mile oil change. I was told that I should do a steering column service which would cost around $256. I was told that this would not be covered under waranty (which would expire after 36,000 miles) as this was "regular maintenance". They did not make any note of it even though I asked them to. I went back to them yesterday and they said that the steering wheel shaft had a problem and since the car has run more than 36,000 the waranty expired and I had to pay 372$ to fix it. My question to them was that if this was something would be covered by waranty, why didn't they tell me when I came to them with the problem during the 35,000 mile service. They denied the fact that they had told anything about steering wheel service. I felt like I was cheated. I was very disappointed with the way I had to pay $372 even though it should have been covered under waranty. I shouldn't have taken their work in the first place.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Prestige Toyota:
I have a toyota camry which currently has run for 43000 miles. When the mileage was 34500, I heard a knocking noise with the steering. I mentioned it during the 35000 mile oil change. I was told that I should do a steering column service which would cost around $256. I was told that this would not be covered under waranty (which would expire after 36,000 miles) as this was "regular maintenance". They did not make any note of it even though I asked them to. I went back to them yesterday and they said that the steering wheel shaft had a problem and since the car has run more than 36,000 the waranty expired and I had to pay 372$ to fix it. My question to them was that if this was something would be covered by waranty, why didn't they tell me when I came to them with the problem during the 35,000 mile service. They denied the fact that they had told anything about steering wheel service. I felt like I was cheated. I was very disappointed with the way I had to pay $372 even though it should have been covered under waranty. I shouldn't have taken their work in the first place.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Prestige Toyota:
I bought my Rav 4 there in 2005 from very pushy and unknowledgeable sales "professionals." But that's not the worst of it, I took my car in for service and picked it up a few days later to find they had put 1000 miles on the car and also stated they could not find the problem I brought the car in for. They denied putting the mileage on the car but luckily I had the car towed there by AAA who documented the mileage. Unfortunately, this matter is still unresolved.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Prestige Toyota:
Plain and simple.Bought a scion they gave me a hard time on a trade The sales person new nothing about the car except that he had to sell them. The scion xb had to go back 4x for options ordered because nothing was in stock. I had to make all of the phone calls. During negotiations they held the keys to my trade so I would not leave. Really bad business and maybe illegal.They just want to make a sale and for the weak, i'd just say watch out because they are just ging to run over ya. i also delt with a guy from scion named kenny but he seemed not to be able to handle the other sales persons when I asked for help even though he said he was there to help them launch the division and teach them the new philosophy in selling a scion.all B.S. With that said the sevice dept. has been ok so far. i only changed the oil once there and I was in and out in an hour.

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