Prestige Toyota

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: George, Mike & Craig

My Review of Prestige Toyota:
Lot's of good experience with the Prestige Dealerships. They found the car I wanted and gave us a very good deal. I highly recommend the Toyota Dealership as well as the other Prestige Dealerships. I will continue to be a loyal customer for Prestige.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Craig Van Baulen; Jim Loscalzo; "Brett"

My Review of Prestige Toyota:
The first car I ever purchased was a 1965 Ford Galaxy.
I have purchased "several' since.
However, this (3/10) purchase was the best experience I ever had with any dealership.
The sales folks, especially Craig Van Baulen, were very helpful, friendly and professional.
At the end, Mr. Van Baulen was very instumental in my decision to purchase a 2010 Toyota Rav 4, including the price I negotiated.
Thank you

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Andrew Eagle, Louis Bouchard

My Review of Prestige Toyota:
I had an accident that totaled my Toyota Matrix. I had to buy car before my insurance rental car agreement expired. We went to Prestige on a Wednesday evening and Andrew Eagle was patient and compassionate. The Financial Manager Lous Bouchard was equally as helpful and in the end we bought a brand new Rav 4 and there were no unexpected finance charges, cost of the car in total and the monthly payments met our needs. We have had so many bad experiences at car dealership and now Prestige has set the bar very high for those other dealers. I would recommend this dealership to anyone who needs a car. Excellent service is their intention and clearly through our experience they exceeded our expectations.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ben Zimmer and Michael Mutter

My Review of Prestige Toyota:
Had phone conversations with Micheal Mutter before coming to showroom. Met with him, was shown 2010 Rav4. Explained, walked me through details. Ben Zimmer then gave me a purchase price which I was happy with. Signed and paid. Everyone was more than happy to be of assistance, well groomed, pleasant and made me feel great. Thank you. As a consumer I did not realize floor mats were not included and wanted to kick myself but Michael Mutter called making me a happy camper again. Thank you. I have bought many vehecles but never felt this good. Millennium maybe, economy, trying to keep above water. My last message to all, love the people that are close to you and show it. Life is precious and short. Mrs. Ralia Pappas of 40 Riverview, Port Ewen, NY 12466 (845-514-2857)

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Andrew Rice, Craig (sales manager)

My Review of Prestige Toyota:
My wife and I came in with serious concerns about the Toyota recalls related to the gas pedal on our 2008 Sequoia (which we had leased from Prestige Toyota). Our initial salesman, Andrew Rice, was still there and happy to help. Andrew made every effort to satisfy our concerns. He tried to get us a loaner, showed us new and used vehicles that fit our needs and made several calls to the service department - always looking out for our best interests rather than just trying to make money on us. The service department checked our vehicle for free and advised that the part in question was in good working order. They put that in writing and encourage us to wait for Toyota to provide a solution. Still, we were too uncomfortable to continue using the vehicle. Within 3 days of my initial call, Andrew and his sales manager, Craig, had made us an incredible deal on a replacement vehicle. During the closing paperwork, when they found that they had made a +/- $2,000 mistake in our favor, they ate the difference rather than go back on their handshake. I can honestly say that Prestige Toyota did everything they could to satisfy us, even at their own expense and they did it with a good attitude.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Maurice

My Review of Prestige Toyota:
We were reluctant to consider Toyotas due to previous bad experience with a different Toyota dealer. Prestige was great to work with. All concerns were taken seriously and addressed with class. Maurice is a gentleman and the dealer is certainly hopping with customers.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: George Ikonomakos

My Review of Prestige Toyota:
The words Top Notch, Professional and Personable come to mind when I recall my experience at Prestige Motors. The Salesman who helped me quickly honed in on what I was looking and presented the differences between the models. He was very knowledgeable and personable. This dealership obviously takes care to hire the right people. Our Salesman brought us on a test drive and brought us to their Service Facility. Make sure you always ask about this and visit where you will have your car serviced. They have their Ducks in a row here too and their is no question that this Dealership fully understands the value of pleasing their customers. It was refreshing to NOT see typical cocky or arrogant salespeople and to work with true professionals who have old school customer focus.

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Jeff (internet sales); Dean (manager);

My Review of Prestige Toyota:
This would have been our third purchase with them. They drew me in to the dealership with a great quote on a Sienna. However, they offered me an absolutely ridiculous appraisal on my trade-in ($2500). Buyer beware! When I started to walk away, they offered me the new car at invoice, and $4000 for my 2005 Corolla with only 30,000 miles on it, with typical wear. They spoke to us in a very condescending manner when we rejected their initial offer, and tried to make us feel as if we were being unreasonable. The condescending tone continued in a follow-up email, "Do you not think that is fair?"
Apparently being a loyal customer means nothing to them. I went to another local dealership today and got a reasonable quote on the Sienna (about the tmv) and a reasonable offer on my trade-in. When I take the cost of the new car and subtract my trade-in, I am financing about $1500 less with this other dealership, without the attitude, fights, negotiation, etc... (mind you, this is after Prestige tried to make a better offer to keep us from walking out the door!) DO NOT FALL FOR THIS TRICK! Know what your trade-in should be worth. Calculate how much you will be financing. Buying a new car at invoice may not be the best deal!!!

Also wanted to note- with our previous purchases, we were suckered into pre-paying maintenance. Wrong move. Since I put low mileage onto my car, those little forms expired well before I would have used them. We were able to get them to accept 1 or 2 expired ones, but lost out on the rest. I will NEVER prepay maintenance again.

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Nelson

My Review of Prestige Toyota:
DON'T WASTE YOUR TIME! The place is like a factory.
After 3 hours at the dealership we made a deal for a new highlander and our trade-in. At the last minute thay told us the car was already sold a few days ago. They promised us they would hold another one that was coming in next week, and then told us that one was also sold.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sandro, Dan,

My Review of Prestige Toyota:
Our experience at Prestige Toyota was very positive. Everyone who helped us was professional, understanding, and easy-going. It made our car shopping stress free. Sandro answered all of our questions and no one rushed us to make a decision until we were ready. This is not usually the case when we have gone car shopping before. We would definitely recommend Sandro and Prestige Toyota to family and friends.

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