Price Ford of Turlock

Patchetts ford dealership is OK. I purchased a used truck there. DO NOT PURCHASED there extended warranty thru there dealership. They will over inflate the price of the warranty. Once i found out they did t there. DO NOT PURCHASED there extended warranty thru there dealership. They will over inflate the price of the warranty. Once i found out they did that to me I went back to Patchetts to give them a chance and see if they would make it right and upgrade my warranty or refund some off my money, They said theres nothing they could do... Of course not, thats a big bonus check the finance guy and the sales guy get to split. And would have to give back. They charged me $2900 dollars for a 3 year 36,000 mile warranty. I could have purchased the EXACT same warranty from another Ford dealership online for around $1500. almost less than halve. Do yourself a favor and check into it. Just google ford ESP Warranty and check prices for yourself. Places like TROY FORD, Lombard Ford, Zeigler Ford, You will find there prices alot cheaper than patchetts ford. I'm sure you will think me for that, unless you just got extra money to throw away. In California you have 60 days to cancel and get a full refund. That's what I'm going to do and buy elsewhere. Please if you do buy from the dealership make sure you know what the warranty costs so you can bargain with them on the price, just don't assume there going to be fair in offering it to you at a certain price, cause trust me there not. Roy D More

Here's my recent experience with Pachetts-Ford after only one week of ownership of a used minivan. email conversations starting with lastest reply. Sorry your having problems with your van. Unfortunate one week of ownership of a used minivan. email conversations starting with lastest reply. Sorry your having problems with your van. Unfortunately their would not be anything that Patchetts Ford could do to assist you. Sorry your having troubles, sincerely. Hugh ------------------------------------ Hi there, I don't know if Joel mentioned the issues I'm having with my recent purchase that's why I'm forwarding these emails to you. 1) Was there a second set of key/keyless opener for this van? 2) Would you like me to ship the leaking A/C evaporator to you to prove I'm not lying? Hugh, I know I'm probably not very high on your priority list but I'm so disappointed right now, there's no word to describe it. All I know is this: (from your website) [For almost 100 years, Patchetts Ford has built its reputation on providing courteous, honest service. Our customers appreciate the way we do business, and they make sure to tell their friends and neighbors that Patchetts is the dealership that does things the right way. From Lifetime Oil Changes to our first-class selection of vehicles to our outstanding Parts and Service departments, Patchetts is the type of dealership you have been searching for. Ask your friends and neighbors about us and they will tell you Patchetts is the one dealership you need to visit if you want to see just how well a customer can and should be treated.] I'm not sure what can be done to make this whole thing better but maybe you can come up with something that would make me happy. I'm not rich here and if I'd known before hand about the A/C and tire situation, there's no way I would've made this purchase because I'm on a tight budget. I don't really care to discuss this over the phone as I might start crying or yell. Who knows? If I don't hear from you within a week, I'll just go ahead and go adjust my reviews as mentioned in previous email below. Hope you can give me some kind of good news, Thanks Lynda G From: Lynda G To: joel2308@yahoo.com; salesdept@patchettsfor...; Subject: RE: 2003 town and country Sent: Thu, Jan 5, 2012 4:28:39 PM Hi Joel, got my van. Looks as good as the photos. Unfortunately I've became more and more disappointed by the day. I know I bought the van as is but I wasn't ready for this much repairs in my first week of ownership. See parts of our email conversation during negociation process below. excerpts: ME [I must assume that you're a reputable dealership and would not sell me that vehicle if there would be anything wrong with the transmission, wheel bearings, A/C evaporator or brake system.] YOU [I have been ranked in the top percentile in sales and customer service for Ford, in the western region. Patchetts Ford is a President Award Dealership. Furthermore, I have driven this van to make sure that you do not have any problems when you recieve it. Our mechanics have made sure that it passed our inspection.] Now, The good, the bad and the ugly: The good: Looks very good and smells nice. The bad: Non disclosure or mismatched tires. Ad shows photo of the one new tire in the back but the other side has a bad tire out of round and causes a knocking sound at low speed 15-20 mph. Very obvious and detectable by anybody driving this van. I can't find ANY matching brand in my area. I wanted to keep the new tire as my spare and buy two Toyo Eclipse to match the front but after hours of googling I found out that Eclipse are only sold by Les Schwab on the west coast. So now I'm forced to buy a matching set of four new tires. The ugly: I asked you to make sure the A/C system was good and did not smell bad (see conversation in bold) and your response was, well, read bolded part about your mechanics "inspection". I brought the van to MY mechanic about the A/C not blowing cold air and what do you know? The evaporator leaks. That's why there was no freeon in the system. Cost to fix: $1100 for the part, plus tax and installation It was also low on steering fluid causing a howling sound but went away after filling up with proper fluid. It's mind bogling to me that your "President Award" winning dealership has such poor mechanics that do an oil change and don't make sure all other fluids are filled up. It's mind bogling to me that you said the van drove fine when I heard and felt the knocking sound right away. It's totally mind bogling to me that you would think I would've bought the van knowing the A/C system wasn't working perfectly. Obvious deal breaker for anybody. Goodbye Lynda G****** More

Purchased a used vehicle. Had it for just short of two Purchased a used vehicle. Had it for just short of two weeks and the whole cooling system xxxx itself! Radiator exploded at the seam of a hose connec Purchased a used vehicle. Had it for just short of two weeks and the whole cooling system xxxx itself! Radiator exploded at the seam of a hose connection, thermostat failed, hose connection stressed & cracked and at the hart of it, the water pump had exploded into several bits - water and coolant leaked everywhere! Tried to call the dealer, no answer - left message. Dealer called about 12-24hrs later, said that he will talk to his manager and call me back. 24-48hrs passed - no call returned. Called the dealer again and left another message for the dealer to return my call with an update from his manager - to date, the dealer has not returned my call. Had expected the dealer to be a little be more professional and call me back to fill me in on some information about the vehicle or simply to let me know that there wasn't anything they could do to assist me...nope, just simply ignored me. Thanks Patchetts Ford, Turlock CA. More

Purchased '08 Honda Element SC with less than 16,000 miles @ below wholesale price. Vehicle was missing factory tool kit (required for proper jack usage), one (1)factory immobilizer key, one (1) valet miles @ below wholesale price. Vehicle was missing factory tool kit (required for proper jack usage), one (1)factory immobilizer key, one (1) valet key, one (1) keyless remote & a gross 4 wheel misalignment - dealer refused to correct. It cost us approximately $400.00 to have it corrected by our local Honda dealer. We sent a demand letter to dealer for the cost incurred by us - no response from the dealer. Small claims court is our next step. The dealer is in Central California & we live in Southern California. We purchased because there were no new '09/'10 SC's with Navigation in Midnight Red/Root Beer Metallic at California Honda dealers and only one (1) other used '08 SC in California but at a higher price & with higher mileage. More