Prime Motors LLC

I bought a 2013 Jeep Wrangler on January 9th. Before leaving the lot I noticed that I had an error message reading “gascap”. Diab told me it was because the gas cap was loose. On my way home, 1.5 Before leaving the lot I noticed that I had an error message reading “gascap”. Diab told me it was because the gas cap was loose. On my way home, 1.5 hours away, the car stopped. Funny for that repair Alberto sent me a cashapp to cover the needed repair. Ever since I have had nothing but issues. And it only has 88165 miles on it…something is fishy. I will definitely be seeking a lawyer. More

My husband purchased a Hyundai sonata on 3/12/2025 from prime motors signed the paperwork around 1pm he drove the car home and before 4pm the check engine light came on. They will not take the car back. We prime motors signed the paperwork around 1pm he drove the car home and before 4pm the check engine light came on. They will not take the car back. We paid for the car in cash so it’s not refundable where as If you finance the car you have 24 hours to return the vehicle. 3 hours. Tough xxxx. Not their problem. I was hung up on multiple times trying to speak to the manager. We took the car to our mechanic who we trust. $600 for the repairs. Roberto who sold us the car said “I’d expect nothing less for an 11 year old car”. He said we could bring the car back and run their own diagnostics on the car and repair what “their” diagnostics say is wrong. To be perfectly honest I don’t trust them to touch the car again. With the amount of disrespect I wouldn’t be surprised if they made it worse. We got scammed. Congratulations manny on your sale of a broken vehicle to a family that was just trying to buy a dependable vehicle. 0/10 do not reccomend. More

Advertised Hummer for $7400 added $! 500 for document fees.They said all dealers do it. They said don"t believe Car Gurus adds 500 for document fees.They said all dealers do it. They said don"t believe Car Gurus adds More

Worst experience ever had at a dealership and there committing Bait and Switch fraud stay away. They had me sign contract put insurance on the car and took my down payment and I was driving. Then coupl committing Bait and Switch fraud stay away. They had me sign contract put insurance on the car and took my down payment and I was driving. Then couple weeks I called about tags they asked me to come sign some paperwork, when I get there they had me waiting from 4:30 to 6:50 until someone finally told me they keeping the car and I needed a co signer and they trying to keep my down payment More

Purchased a vehicle. In the FIRST MONTH: The check engine light came on, the oil pressure light came on, the driver's side rear window fell down into the door (I couldn't In the FIRST MONTH: The check engine light came on, the oil pressure light came on, the driver's side rear window fell down into the door (I couldn't put the window up or down), a mechanic found cracks in the manifold - they need to be replaced, oil dipstick was rusted and jammed into the side of the engine block (there was no way to check the oil since the dipstick couldn't even get into where the oil was located), the air conditioning went out (they charged it just enough for me to think it was functioning properly), parking break doesn't work. That is just what I have found SO FAR. When I purchased this vehicle, I was so excited. The interior looked great and so did the outside. It also ran well. The HUGE mistake I made because I trusted people AND I shouldn't have, is that I should have had it inspected and if they refused to let me - which they definitely would have - I would have walked away. I have never had an experience like this, and I have only ever purchased used vehicles. They should be ashamed of themselves. There is NO WAY they didn't know these problems existed. You can claim to sell something "as is" but when you intentionally hide problems, you are committing fraud. If I was informed of these issues and decided to purchase the vehicle, that on me. I was told that they "certify" all their vehicles before they sell them (THEY do, not a third party, so everything is certified). After reading a lot of reviews, it appears as if the "check engine light" coming ON is common shortly after the vehicle has been purchased. They are disconnecting the battery and/or clearing out problem codes in order to get the light to not illuminate so the buyer doesn't see it. It takes driving the vehicle to reset and engine engage to get the light to come back on. That is called a scam, that is called fraud. Glad I didn't purchase the warranty because apparently that is a scam too. Not sure how these people live with themselves or sleep at night. I am in about 3K in to fix all these issues. Go to a dealership and purchase a used vehicle. Every time I have done that, it came with at least a 30-day warranty, or it was certified pre-owned. Also, I was told they needed a "deposit" to just "hold" the vehicle while I decided if I wanted it. They (the Finance Manager) NEVER said it was a non-refundable down payment and that if you don't purchase the vehicle, you are out of that money. When you think sleezy car salesmen that are liars and scammers, this is what they are referring to. This is the Prime Motors on King Street in Arlington Virginia in case they want to claim that I am reviewing the wrong business. More

Another satisfied customer.  I contacted Eric to inquire about a car at midnight on a weekday and he went above and beyond and sent all that I requested at that time regarding th  I contacted Eric to inquire about a car at midnight on a weekday and he went above and beyond and sent all that I requested at that time regarding the vehicle. Within 48 hours I was the proud owner of that vehicle thanks to him and staff. More

The people work in there they help you a lot and they're explained about the credit and they're good explained about the credit and they're good More

As a customer I was at woo very respectful and eager to help answered all of my questions and explain everything about what I needed to know. help answered all of my questions and explain everything about what I needed to know. More

I had an amazing experience with Prime Motors. I called to inquire about a car and Richard was beyond helpful. He went out of his way to send me pictures and videos of the car as well as answer I called to inquire about a car and Richard was beyond helpful. He went out of his way to send me pictures and videos of the car as well as answer any questions I had. I live out of state and delivery was not a problem at all. I bought the car and within a few days, it was delivered to my house! The communication with Richard, Bobby, and everyone here was outstanding! He even made sure the car was delivered and that I was happy with my purchase! I would purchase a vehicle from them again and would highly recommend others to check them out. More

Richard and Bobby was polite and very energetic great customer service and very well The Trinity is attended us. customer service and very well The Trinity is attended us. More