Princeton Mini

Princeton Mini
3466 U.S. Highway 1
Princeton, New Jersey 08540
(609) 452-9400

Manufacturer: MINI

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Twenty-Four Month Rating: 4.8/5
50 Reviews
Princeton Mini

Overall Score: 5 Star Rating4.8



About Princeton Mini
Certified: Princeton Mini
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Princeton Mini has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



AlanMichaelRhode
4/15/2012 9:57:14 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Alex Escobar-Castro and Jim Kostack

My Review of Princeton Mini:
This is the place to buy a Mini. They treat you well, negotiate very fairly, and have a great selection. I got a Mini "Next" (CPO) vehicle. I noticed a ding here and there, which is normal for a used car. They offered to respray the bumpers and fix whatever else seemed no perfect with my car and gave me a loaner wile perfecting my Mini Cooper S. I have never experienced that buying a used car anywhere else. They treat you very nice and there is absolutely no pressure to buy a car. By the way, go drive a Mini S, what a fun car!! Thanks Princeton Mini.

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Angela01
4/4/2012 2:50:07 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Rensman

My Review of Princeton Mini:
Chris Rensman was very knowledgeable, polite, friendly, efficient and a great asset to Princeton Mini Cooper...what a nice person!! He handled my situation in such a professional manner. Princeton Mini Cooper should be proud to have him as an employee!!

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cyphion
3/21/2012 10:44:35 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ben Webb, Frank Rickards, and Jim (Sales Mgr.)

My Review of Princeton Mini:
The sales staff there is fantastic. Very friendly, thorough and helpful. I have purchased many cars, and know bad dealers and know good ones, and they are one of the good ones. They are straightforward and easy going. Additionally, they do not apply the high pressure sales tactics, employed by other dealerships. So keep up the good work.

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Junichi Mogi
10/31/2011 8:39:27 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Lenny Shmulyarenko

My Review of Princeton Mini:
Overall experience in purchasing Mini in Princeton Mini was great. People are very friendly and have lots of knowledge with not only something about cars but also customer services provided by sales, admin and service people. I purchased Mini with full of confidence in terms of overall quality. I definitely recommend you to visit Princeton Mino if you are interested in Mini.

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Morbette
10/28/2011 6:23:11 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jermy and Alex

My Review of Princeton Mini:
I had brought my 2005 mini in for a list of repairs.It was just best to put money down on a new car. Jermy, now the sales manager had sold me the 2005, has been keeping me up to date on the new coupes. I had seen a prototype at the mini factory in 2009.
I spoke to him and he said that they were to recive three in the next few days. In the inturm they let me use a loaner. After test driving the base model,and mid coupe models, I deciced on the Coupe s that was still in England. After two weeks of loaner cars it came, late saterday. The October Mini run was Sunday, So they let us drive our Honda Accord along with the rest of the Minis. I picked up the Coupe S on the following Tuesday. There is a lot of differece between the Coupe and My 2006. Alex was very helpful setting up the Coupe as close as possible to my old comfortable settings.
I only got to drive the Coupe twice then I had to leave town. To My surprise the smallest car Enterprise had was a new Fiat 500, needless to say, Boy am I small car spoiled!

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Miniuser
10/15/2011 4:53:04 PM

Overall Score: 2 Star Rating   1.6  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: the Mini service center in general

My Review of Princeton Mini:
Princeton Mini is the worst dealership in my experience. The customer service is extremely poor. These guys do not understand the meaning of commitment. I have had numerous negative experiences at the service center. Once I needed to have a minor auto body work done on my Mini. They said it would take 5 business days to complete. I dropped off the car one day and left for a week long business trip. I returned the following weekend and discovered that my car was not done. They did not even know why it got delayed. In other words, nobody bothered to follow up with their auto body shop. The dealership also did not care to inform me. I then requested a loaner car for the remaining days. They refused saying that the fault was that of the auto body shop. I mentioned that I was conducting the work through Princeton Mini and therefore it was their responsibility to ensure that I get transportation to cover the days. Anyway, I ended up renting a car at my own cost.

I have heard similar negative comments from others who have had to deal with these guys. I would discourage anyone from using this dealership. It is better to drive an extra distance to a different dealership than suffer through this atrocious service

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Bachir73
10/4/2011 7:53:45 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jim sales manager and Ben

My Review of Princeton Mini:
Jim and Ben are very professional.I'm not going to said a lot of things; but i was very happy doing business with them.i will love to come back again.They are realy great sales men.

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Alan S. Cooper
9/28/2011 1:54:08 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Marlon Matamoros

My Review of Princeton Mini:
I purchased a 2012 clubman S - Marlon was terrific and made the experience easy from the initial test drive, through the order process and right on to delivery and explaining everything about the car. I would highly recommend Marlon and all the guys at Princeton Mini , with fying colors!
Alan Cooper Lawrenceville , NJ

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justice4all_925@yahoo.com
8/30/2011 10:13:12 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Marlon, Jeremy, and Jim Kostack

My Review of Princeton Mini:
Not much to say. Great service, a low pressure sales atmosphere, and a fun place to shop. Marlon helped make the sales process fun and easy. Those guys know how to have a good time. Love my MINI!

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carrate55
8/16/2011 9:13:28 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Marlon Matamoros

My Review of Princeton Mini:
Over the past several weeks have been searching for the right pre-owned car over the internet. Wanted to try and do as much online as possible. Had found several cars, but each dealership that I tried to communicate with did not seem interested in buyers that would not come sit in the dealership. Was all set to buy another car, but after 2 weeks of slow responses, got frustrated and did one more search. Found a great car at Princeton for a great price. Contacted Princeton at 9 am the next morning. Worked with Marlon who responded to my questions immediately and took care of everything over the phone and email. Arrived there after work, test drove the car, signed the paperwork that was already prepared and drove the car home. Could not have asked for a better process or experience. Marlon did a fantastic job of getting everything in place and making the transaction completely painless.

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