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Principle BMW of Corpus Christi - Service Center
Corpus Christi, TX
256 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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256 Reviews of Principle BMW of Corpus Christi - Service Center
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February 21, 2018
Good service relatively quick. I was greeted and helped very I was greeted and helped immediately upon arrival. Service was quick, the service associate was friendly and informative. Customer area was neat and c I was greeted and helped immediately upon arrival. Service was quick, the service associate was friendly and informative. Customer area was neat and comfortable. I would recommend BMW CC to others. More
by CLASSYBEAUTY
Verified CustomerEmployees Worked With
Jericho Murrillo
February 21, 2018
1st service visit Agents greeted me upon arrival, the loaner car was in great condition and the repairs were finished early. At pick up, the agents were thorough and f Agents greeted me upon arrival, the loaner car was in great condition and the repairs were finished early. At pick up, the agents were thorough and friendly. More
by WHERZOG0
Employees Worked With
Leo Ruiz
February 21, 2018
Service Department is unorganized Brought my vehicle in for front end alignment and 2 new tires after the service manager Richard called me confirming the tires were in stock. Dropped Brought my vehicle in for front end alignment and 2 new tires after the service manager Richard called me confirming the tires were in stock. Dropped vehicle off at 9AM; at 3PM receive text from Jericho that only one tire is in stock and the other tire will not be in until the following day around noon. After I get home notice that both tire valve stem covers were not put back on the front tires. Even with scheduled appointment times, dealership fails to provide service at scheduled time due to inefficient time management and probable overbooking of service appointments. Inventory control, schedule management and attention to detail are lacking. I have had previous issues with service department voicing my displeasure all the way to the general manager Bob Bristol and still continue to see service far inferior to that I get with AutoNation Toyota. I have dealt with this dealership since 2013 and have only experienced this poor service since the new ownership took over the dealership. I expect superior service from a high-end company like BMW but sadly the under the current management my expectations are low and I need to double-check all requested work to ensure it was properly performed. More
by MATTKLEVA
Employees Worked With
Bob Bristol, Jericho Murrillo, Richard Terrazas
February 21, 2018
Awesome customer service! My service manager got me in the same day I called, had a loaner ready, and service was completed so I could pick up my car on my way home from work. My service manager got me in the same day I called, had a loaner ready, and service was completed so I could pick up my car on my way home from work. Now that's what I call outstanding service!!!!! More
by jmcarmona53
Employees Worked With
Leo Ruiz
February 21, 2018
Great Our concierge, Leo,took the best care of us! He answered any questions we had about the procedures, pricing, time, etc. As for everyone else there, th Our concierge, Leo,took the best care of us! He answered any questions we had about the procedures, pricing, time, etc. As for everyone else there, they were polite and respectful. 10/10 would recommend to anyone! BMW in Corpus Christi is great! More
by GLOVERB
Employees Worked With
Leo Ruiz
February 21, 2018
Awesome Experience ! I? have had an excellent experience . My service advisor Leo Ruiz was polite & kept me updated. I? was offered a loaner while my vehicle was being ser I? have had an excellent experience . My service advisor Leo Ruiz was polite & kept me updated. I? was offered a loaner while my vehicle was being serviced which was very convienete .. Thank you! More
by PENAOSORNIA
Employees Worked With
Leo Ruiz
February 21, 2018
Service Leo did a great job and the service he provided. I am bummed that I had to write 25 characters and that I could not by pass just a simple thank you a Leo did a great job and the service he provided. I am bummed that I had to write 25 characters and that I could not by pass just a simple thank you and Leo did a great job. More
by mbocanegra1210
Employees Worked With
Leo Ruiz
February 21, 2018
Very professional and efficient! I needed a loaner car while they changed my oil and checked my service needs. The service staff were helpful, courteous and efficient. I was in and ou I needed a loaner car while they changed my oil and checked my service needs. The service staff were helpful, courteous and efficient. I was in and out of there with the loaner car and on time for work. More
by HUGASWIMMER61
Employees Worked With
Jericho Murrillo
February 21, 2018
Recall performed efficiently I was assisted immediately upon arrival.The recall work was completed sooner than antcipated. I enjoyed browsing the high performance vehicles in I was assisted immediately upon arrival.The recall work was completed sooner than antcipated. I enjoyed browsing the high performance vehicles in the showroom and waiting area was comfortable. More
by ranch4car
Employees Worked With
Jericho Murrillo
February 21, 2018
Service My experience was fine Ever one there were attentive. From the front desk to my personal service person,to the gentleman that replaced the little bat My experience was fine Ever one there were attentive. From the front desk to my personal service person,to the gentleman that replaced the little battery in my key. I do like working with one service person thru my experience instead of repeating my concerns to multiple people More
by CAROLLEE61
Employees Worked With
Esparanza Gomez
