Principle Toyota in Memphis - Service Center

The service I received from Greg Tyler was prompt and courteous. The cashier was very courteous and timely in processing my payment. I had a very good experience at Toyota, as I have had in the past. courteous. The cashier was very courteous and timely in processing my payment. I had a very good experience at Toyota, as I have had in the past. The only concern would be the waiting room's temperature and the sun shining in on you without any blinds/shades to block it. More

I needed an oil and filter change and a tire rotation on my 2009 Venza. The work was done promptly while I waited and I am very satisfied. The only downside I experienced does not concern any of the D my 2009 Venza. The work was done promptly while I waited and I am very satisfied. The only downside I experienced does not concern any of the Dealer's personnel, but the waiting room. The sun is absolutely blinding in the morning and there are no blinds or window treatment to attenuate it. It floods the entire waiting room with no escape. The chairs are hard and uncomfortable. The waiting room is an absolute bummer compared to waiting rooms in local Honda dealerships. More

Most of the time very prompt service once I drive into Most of the time very prompt service once I drive into service area. The popcorn machine and free coffee make the wait time okay, but I wish I coul Most of the time very prompt service once I drive into service area. The popcorn machine and free coffee make the wait time okay, but I wish I could get the oil changed in less than an hour and a half. More

I was greeted as I drove up to the door and was taken care of really faster that I expected. when my truck was finished from being serviced, I was promptly called and I was on my way. This is how service care of really faster that I expected. when my truck was finished from being serviced, I was promptly called and I was on my way. This is how service should be! The way I remember it as a child!! Thanks, Guys More

I give all my business to the toyoata. They make me feel at home and always my visit as comfortable as possible. Thank you so much at home and always my visit as comfortable as possible. Thank you so much More

Performance Toyota is well represented by Service Manager David Sees. I have a 2000 Toyota Sienna that I have brought in for service and a few repairs over the years. I have always owned a Toyota and have k David Sees. I have a 2000 Toyota Sienna that I have brought in for service and a few repairs over the years. I have always owned a Toyota and have kept each vehicle in excess of 10 years. In addition to being personable I have found David to be trustworthy and very professional. In my book, these characteristics are assets that businesses need to provide quality service for customers. As a female I have had past experiences at other dealerships where I found out that I had been taken advantage of. During my last visit I had to bring my vehicle back in for a previous repair that needed additional adjustments. David was not in, the power at that location was out, and I was informed that I would be without a vehicle for that particular weekend. Although I was greatly inconvenienced, David made everything right with a sincere apology for the inconvenience. He also took the time to explain the repairs (which he always does) and my vehicle was ready for pickup within a few hours. Kudos to Performance and David Sees! More

I had the quickest oil change in history...was in and out in about 30 minutes! Thanks for your professionalism and outstanding waiting area...loved the popcorn and coffee. A few more magazines in the waiti in about 30 minutes! Thanks for your professionalism and outstanding waiting area...loved the popcorn and coffee. A few more magazines in the waiting area would be nice :-) More

Staff was excellent. Very nice and welcoming. Lamar Dean service department was very helpful and informative. I'm one of those people if i meet someone and feel comfortable, i will always refer them a Dean service department was very helpful and informative. I'm one of those people if i meet someone and feel comfortable, i will always refer them and Lamar Dean is one of those people. I don't think there was any question that i had, that he didn't have an answer for me. He gave all the information that i needed and he kept his word when it came to service on my vehicle. I so appreciate his customer service. Another person that was very,very, very nice was Doris, she actually worked with me on my rental car. I left feeling like Doris was my sister or a family member, ok maybe that's going a bit to far, but she was wonderful, and her customer service was really great. and i would definitely recommend this dealership for service, if not for the price, then most definitely for the staff. Awesome job, guys. I'll be loyal customer. More