Principle Toyota in Memphis - Service Center

I purchased my vehicle new from this dealership in 2001. The Service Department is top notch, treats you fairly, and does excellent work, in a timely manner. I was originally paired with Bob Frederick and The Service Department is top notch, treats you fairly, and does excellent work, in a timely manner. I was originally paired with Bob Frederick and he was delightful, but he left for a few years. At that time, I was paired with David Sees, and David is a consummate professional. He is knowledgable, friendly, tristworthy, and also a delight to work with. He takes care of me and my vehicles. My experience has been so good that we purchased another new vehicle from Performance Toyota this summer. They are my dealership of choice and I highly recommend them for both your next vehicle purchase, and for service. More

I beleive the cost of repairs to be high. Comparison should be made with other repair entities in the area to validate the costs of repair. should be made with other repair entities in the area to validate the costs of repair. More

Dave always takes care of me. I probably could get some of the work done cheaper, however you get what you pay for. Whether it is maintenance or repairs, it is done right, and quikly as possible. of the work done cheaper, however you get what you pay for. Whether it is maintenance or repairs, it is done right, and quikly as possible. More

I found it unacceptable for the 3 1/2hrs it took to put on 4 tires and alinement. Since I had the tires rotated the week before, it should have been brought to my attention that the tires needed replacing on 4 tires and alinement. Since I had the tires rotated the week before, it should have been brought to my attention that the tires needed replacing at thet time and estimate of the cost of this repair work. More

My 2008 Camry has been having visor issues, the second one having broken down recently. I spoke with Bill in parts at Performance, who told be about the new warranty extension on the visors and said he w one having broken down recently. I spoke with Bill in parts at Performance, who told be about the new warranty extension on the visors and said he would order one for me. Within in hour I got a call from David Sees saying they had a visor for me. An appt. to install it was made for later that afternoon. David greeted me and said it would be about 45 minutes. Well, after about 15 minutes he finds me to say that my car was ready to go. Since they were backed up in the service dept., he took it upon himself to install the visor so I wouldn't have to wait any longer. Before I left David gave me the info I needed to request reimbursement from Toyota for the first visor replacement that I had paid for myself last year. This kind of customer service is typical of Performance and David Sees in particular. He has always been informative and honest, and very good about answering any questions I might have. It's comforting to have a relationship with someone like him at Performance. Thanks again to him for the wonderful service. More

Our company has a fleet of Toyotas. The vehicles themselves perform flawlessly and thanks to David Sees the maintenance is problem free, efficient, and economical. As a CEO of a company I deal with themselves perform flawlessly and thanks to David Sees the maintenance is problem free, efficient, and economical. As a CEO of a company I deal with many issues daily. Knowing that the cars and trucks are well taken care of eliminates worries and enables me to focus on other things. Thank you David Sees and Performance Toyota for your excellent service. We consider you a part of our team! Tony Powers, Pharm.D. CEO Medical Alternatives Memphis, TN More

I trust Bob and his opinions on service requirements for my Camry. Knowledgable, friendly and willing to take the time to explain service problems and/or recommendations for future service that may be requ my Camry. Knowledgable, friendly and willing to take the time to explain service problems and/or recommendations for future service that may be required. My first Camry was purchased from Performance Toyota in 1991, then another in 1999 and my current Camry in 2011. Its apparent that I trust the dealer and service staff and absolutely recommend them to friends and acquaintances. The 1999 Camry was totalled in Jan, 2011 and rather than accept the opinion of others on a vehicle I might consider, I called Bob asking that he recommend a salesperson at Performance. The waiting area, shop area available to customers and the parking lot are all immaculate. I've made use of the shuttle several times and found it to be clean with friendly drivers. I'm female and know nothing about cars, so it says a lot that I keep returning to Performance Toyota. Over the past 20 or so years I've worked with a number of service staff and an a satisfied customer! More

I made an appointment for an oil change for my new Camry purchased at Performance. Service Department staff met me in the bay with no waiting. I was in and out within the 45 minute timespan they estimated purchased at Performance. Service Department staff met me in the bay with no waiting. I was in and out within the 45 minute timespan they estimated. Wonderful service!! More

Purchased my Camry from another dealer and my Tacoma from Performance Toyota. Both have been serviced marvelously at this dealership. Bob treats me like a member of the family, and the work done in the ser Performance Toyota. Both have been serviced marvelously at this dealership. Bob treats me like a member of the family, and the work done in the service department is "spot on." Any questions I have are answered completely and accurately. The entire operation is professional and "customer friendly." Performance Toyota truly has a winning formula: superb product, great people, and wonderful service! People from all over the area do business with them --- they really ARE worth the drive! More

David Sees, Asst. Service Manager, has always been great when I go in for service. Have never felt like he was pushing any service that I did not need. Explains what is being done and what/why he recommends when I go in for service. Have never felt like he was pushing any service that I did not need. Explains what is being done and what/why he recommends. Never had a problem about quality of work performed and I've now traded in my 1999 Honda Accord for a 2009 Tacoma, partly because of the Toyota quality and the other, I know I can trust David and this dealership when I do have to come in for service. More