Principle Toyota in Memphis - Service Center

I was greeted and written up and taken care of very courteously and timely. They did exactly the work I asked for and it was ready when they said it would be. Every person I encountered from Roy to t courteously and timely. They did exactly the work I asked for and it was ready when they said it would be. Every person I encountered from Roy to the cashier was very informative, professional and pleasant to deal with, educated. More

How can I say enough good things about this dealerships service department??? I have been using them since 2000 and continue to come back time and time again. They always fix the problem right the first service department??? I have been using them since 2000 and continue to come back time and time again. They always fix the problem right the first time, they are honest and upfront about the cost, and they dont hide anything from you. Whether you are going to wait for your car to be done, or you are going to come back for it, you can count on it to be done quickly, if there happens to be a reason the service is going to take longer then they originally told you, you will be notified well in advance and given a valid reason. Once I had a problem with a vehicle I owned and the warrenty was out by less then 50 miles, they called the appropriate people and got the problem covered by the warrenty, this was a costly repair and I should not have been having a problem with it when I did. I felt like they stood up for me and made the company better by bringing it to the attention of the proper people. I dont think most service departments would have done this for their customers. I have dealt with dealerships before that think here comes a sucker when a woman walks in the door and this place is NOT like that. Roy and Bob are great!!!! I highly recommend them to all my friends who own Toyotas as the best place to have their cars serviced. They are always happy when they go there for the first time. I have now owned 2 Toyotas and plan to buy a third and it will be serviced by Roy and Bob at Performance Toyota also. More

Performance Toyota staff was very friendly. Enjoyed working with Paula, who was very helpful, knowledgeable, and approachable. She was quite attentive to my concerns. The presumed problem was diagnose working with Paula, who was very helpful, knowledgeable, and approachable. She was quite attentive to my concerns. The presumed problem was diagnosed quickly, and the price was fair. Look forward to working with Paula and the rest of the service team in the future. More

Just a follow-up on my comments below. The General Manager of the Dealership called me and apologized for the lack of service. He had Paula Short in the Service Department come and get my car, got it Manager of the Dealership called me and apologized for the lack of service. He had Paula Short in the Service Department come and get my car, got it serviced and washed! Paula was great in taking care of my problems and called me to update the progress. She also called me twice after delivering the car to make sure all was correct. The General Manager has called since and we discussed ways the issue could have been handled differently by the Service Manager. I will return to this dealership knowing that they do react and fix issues their customers have. I bought a Hybrid Highlander, what a mistake. After 112K miles the hybrid drive went out and cost $10K to repair. I have a Sequoia with 190K miles on it and love it, so I bought a regular Highlander. I get better gas mileage from that one! I was given the "free maintenance" which later I found out I paid for in the contract. Then I go to Performance Toyota and have to fight to get the "free oil changes" every time I go, because they say it is not "in the system" Today I arrived at 7:30 AM and they wanted me to wait till 8:30AM until an office opened so they could get authorization for payment! What POOR customer service. After speaking to Roy Adams the Service Manager, he stated it was their "POLICY" and they would not start the work until they got authorization! More