My Review Of Priority Chevrolet:
I purchased my 2011 Cruze from Priority. Initially, it was not a good sales experience with the first two salesmen I dealt with. It got so bad Mr. Davenport, who is the sales manager, I believe, had to step in. He is very friendly and treated us very well. This is why we went ahead and purchased the car. From there everything has gone downhill. I had to have body work done twice. An 18 wheeler ran into my car and did extensive damage. I was also hit from behind while I was sitting still at a traffic light. Both times, the repair was done very well. I had no problems with the repairs. They got paid for all the body work, because I chose them to do it. However, Once I bought my car in for warranty work like replacing a windshield wiper motor that had burned out after 11 months things got worse. In all three instances I had no problem with the workmanship of the repairs. However the service rep. (Kim) I believe her name is, was absolutely horrible. Whenever I tried to contact her, she was in voice mail. When I left messages for her, she rarely returned calls. Most of the time I would have to call her back and she would always have a bad attitude. I brought this to the attention of the service manager (Mr. Powell)who defended her behavior and was not the friendliest person in the world. Eventually, to be honest, after having to make continuous phone calls and making several trips to the dealership for the same problems, I did develop an attitude. Having to deal with so much incompetence and bad attitudes. Just before the holidays in November,2011. At the same time I had trouble with the wiper motor. I noticed my driver side heated leather seat had started to look bad. The leather had started to display creasing and bunching. Later on the passenger seat had started to display the same characteristics. When I took the car to the dealership, they decided to replace the leather covering as well as the cushioning, and the heating element. When I went to pickup my car, the seat did not look at all the way it did when I bought the car. It still had creases and bunching in the leather. I was then told that the repair had been done in house, and they had not done this type of repair before. It looked almost as bad as it did before they supposedly fixed it. I was then told they would send the car to an upholstery shop to get it fixed correctly. When the car came back, it looked the exact same way. I was told the upholstery shop they took it to, said they could not fix it either. By this time I was very upset. I went to the top guy at Priority Chevrolet because I was so dis-satisfied. He called in Mr Powers to handle the problem again. The only difference was, that Mr Powers had a different attitude now. He was much friendlier than he had been on previous encounters. I told Mr powers, since they could not fix the seats, I wanted the seats replaced. I was told by Mr Powers that the dealership did not have the authority to authorize that. He said, I would have to speak with the Chevrolet Representative. I finally met with the Rep. the middle of January. It had been about two months since I first reported this problem. My mother and I met with Mr. Brady and Mr. Powers, in Mr. Power's office at the dealership. When my mother and I sat down, Mr. Brady, had already decided, the problem with the seats were due to normal wear and tear. He had not even looked at the seats. My car was only 11 months old with about 12,000 miles on it. ninety-nine percent of the time, I am the only one riding in my car, and I don't do that much driving. Therefore, the seats showing this type of problem is a defect. Mr. Brady, the Chevrolet rep. was very combative, and very rude to both me and my mother, especially my mother.
We are not stupid people. My mother made a statement to Mr Brady "we can't be the people who have experienced this problem with the leather seats". Mr.Brady finally admitted that he had replaced leather seats in a customer's SUV. Therefore, he reluctantly agreed to replace my leather seats. He assured me he would take care of everything. He made this statement in front of Mr. Powers, my mother and me. We shook hands on it. About a week and a half later, Mr. Brady called me to say he could not buy replacement seats for my car. Even though he told me that he could. I asked him what he was going to do about my seats. He said he wasn't going to do anything. I asked him to find a dealership or upholstery shop that has the expertise to perform the re-upholstery work to fix the problem. Mr. Brandy reverted to his previous statement "that the way the seats look is a result of ordinary wear and tear". Which means this is normal for an 11 month old car that was bought brand new. That statement was bogus then and it is bogus now. I have always owned cars with leather seats and never had a problem. So has my family. As a matter of fact, I still own my 2001 Eclipe I bought when I graduated from grad school. The leather is still in perfect condition. Mr. Brady is so nasty, he should never be allowed to work with customers. I even went through the GM customer resolution. It was a total waste of time. I know there is something that can be done, and should be done. No-one at Priority or GM cares about what is fair, or what is right, now that they have my money. This will be the last time I buy from Priority or by a GM car. No one should be treated this way. I can't even enjoy my car
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