Took my '05 CRV for an oil change on 5/12/16. Later that night, car began making a funny noise that it'd never made before. I called back & was told to bring the car back in & they'd inspect it to see what the problem was. I scheduled that follow-up for 5/19. However, on 5/17 the noise became worse & my car broke down on me at the gas station. I thought I was out of gas because the gas light was on, even though that was still unusual because I know how many miles I can travel after the gas light comes on. I had the car towed to Priority Honda Chesapeake where I was told the next day that the noise I heard was from a broken AC compressor. I asked if that effected the car's drivability and was told no. I asked why the car broke down & was told it was a coincidence. Five minutes after I hung up, Amy Ewell called back to say the car broke down because I was out of gas. The charge for a new AC compressor would be $1500. I went two days later to pick up my car without the repairs since the car could work without the AC. Amy had told me there would be no charge. Yet, they tried to charge me $131 when I went to get the car. I refused & they dropped the charge. I drove the car not three blocks up the road, filled it with gas, & the car broke down AGAIN! Since my brother was trailing me in his car, we switched vehicles & drove his car & my car to his home. My car continued to cut off for the entire ride. I called Amy the next day & she seemed surprised that I was still having issues with my car. She told me to have my car towed in, once again, so that they could take a look at it. I expressed that my car was cutting off even though it had a full tank of gas & that I wasn't pleased with that. She said, and I quote, "now that your car has a full tank of gas, we can really see what's going on with it". I'm guessing she said that with a straight face. My car was towed to their dealership for a second time. Diagnosis? When I drove my car off the lot, I made the problem worse, per Amy, & the entire system was contaminated so the new cost of repairs would be $4500! The problem with that is that my brother had spoken to Firestone after my car cut off when I drove it off the lot & it cut off on me. We knew that the entire system would need to be replaced because of contamination & they quoted us a price of $1599 to repair the entire system. Honda's original quote failed to cover the cost of contamination & their incompetence in blaming me for their failure is laughable. My gripe with these guys is that they are dishonest. I have no real idea what's wrong with my car, but every time I've taken it their, 1) the problem got worse, and 2) the cost goes up. Prior to the oil change, my vehicle worked fine. It only has 92k miles on it, had one previous owner, & I had no trouble with the AC or the AC compressor. Not to mention the AC received a green mark for being ok when they changed my oil on 5/12. Not sure what having a full tank of gas has to do with properly diagnosing what's wrong with my car. Or how they were able to make the first diagnosis with the AC compressor when there was only a little gas in the car- if in fact the amount of gas effects the diagnosis at all. Of course, the manager stands behind his representative's questionable diagnosis, and the general manager has refused to return our calls. Please, do yourselves a favor, and run like xxxx away from this place! I may not have a degree in automobile repair, but I do have a master's degree, and these guys are bad news.
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