"Honda - Where you are not a priority. "
- CHELSEA M DICAPRIO
Beyond disappointed with my experience at Priority.
I went into Honda looking at 2 different cars and was recommended a different vehicle to fit my needs and budget, which is what I actually ended up buying. That is where my positive experience ends.
I went through a pretty frustrating buying experience and felt like I was at times being taken advantage of for it being my first buying experience. I spent a LOT of time sitting at Honda over a few days with very little idea of what was going on, what I was waiting for to happen, etc. I ended up purchasing my vehicle right before Black Friday and they had to get it in from another lot since they did not have the color I wanted on site. I was told they'd look into it the next week because it just wasn't a priority with Black Friday coming up. Mind you - I didn't have another vehicle to drive. I was paying out of pocket for a rental car until they felt my purchase was a "priority". How laughable that the place is called "PRIORITY Honda" and when you call in you have to listen to how the buyer is the priority, but I was straight up told my purchase was not a priority.
My BIGGEST issue is that my vehicle is discolored. I bought a BRAND NEW (300 miles on it) Honda HR-V in grey. I went in after work to do my paperwork but was told I couldn't go see the car because it was being cleaned. I didn't get to put my eyes on the car until well past dark (I want to say it was around 8:30 or so? And I got there around 5). When I took a picture of my car, I noticed the door looked off-color and asked the sales person. He said it was just due to the flash and lights in the lot and the car did not have a color issue. WRONG. You can see the discoloration is still there. I have no idea why this is the case as this was a brand new vehicle.
I have tried to call the person who sold me my car and the Honda dealership and cannot get anyone to return my calls or acknowledge this issue. I am truly disgusted at the way I've been treated about this issue. This is a brand new car that has coloring issues and not a single person will return my call to make this issue right.
I would strongly advise everyone to look for a vehicle elsewhere. You may get a good deal here, but I promise you are not a priority to this dealership and you will not receive help in the long run.
"Return Honda owner found new love"
- LINDSAY ELDRIDGE
After having a civic for 8 years, it finally broke down and I needed a new car. I loved my Honda and of course returned to the same dealership to purchase a new one. I didnt think i would be able to get a new car and was looking at used. After working with Vishan Ramnauth, we left with a brand new 2017 Civic EX and made my husband soooo jealous :) Excellent experience and great team to work with! Will keep coming back!
"Great experience purchasing my Honda"
Danny was so pleasant to work with. He was not pushy and was very knowledgable all the vehicles I test drove. I plan to make another purchase with Danny! Thanks for all your hard work.
If you intend to purchase a car and don't want to deal with the typical "car salesman"- go see Danny!