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Priority Lexus Newport News

Newport News, VA

4.8
594 Reviews

12831 Jefferson Avenue

Newport News, VA

23608

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594 Reviews of Priority Lexus Newport News

June 24, 2025

They made us feel special. Got car service from them to Costco while they worked on the car. Frenchie was very helpful explaining the features of the car! They are very polite More

by Jvlelah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talisha, Angela Hoover, Patrick (Frenchie) Antar
Jun 24, 2025 -

Priority Lexus Newport News responded

Thank you for sharing your experience with Priority Lexus Newport News! We're delighted to hear that Frenchie and the team made you feel special and provided excellent service. We appreciate your kind words and look forward to serving you again in the future!

June 20, 2025

Excellent service from Priority Lexus in Newport News. Kyera was a wonderful person who made sure everything with your car is perfect and gave the absolute best customer service! Thank you to Kyera and Le More

by Thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyera
Jun 24, 2025 -

Priority Lexus Newport News responded

Thomas, we're delighted to hear that Kyera provided you with excellent service at Priority Lexus Newport News. Thank you for sharing your experience and kind words!

June 19, 2025

Nice and informative about the whole experience keep me informed about what was going on and when the would be done over all good experience More

by jay.conaway23601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose , Angela Hoover
Jun 24, 2025 -

Priority Lexus Newport News responded

Jay, we're delighted to hear that you had a good experience with us at Priority Lexus Newport News. Keeping our customers informed is important to us, and we appreciate your feedback!

June 17, 2025

Kyera is my Service Manager. She is very professional and courteous. All my interactions with her have been wonderful. Kyera is definitely trustworthy and is the main reason I co More

by Greg Davenport
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyera- Service Dept, Mohamad Mayassi
Jun 18, 2025 -

Priority Lexus Newport News responded

Greg, we're delighted to hear that Kyera has been providing you with exceptional service at Priority Lexus Newport News. Thank you for your trust and loyalty!

June 12, 2025

Daryl and his team were very fun to work with and went out of their way for me. Great customer service and Daryl really went above and beyond to get me in the Lexus I came for. Thank you all for everyth More

by askipper
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daryl
Jun 16, 2025 -

Priority Lexus Newport News responded

We're delighted to hear that Daryl and the team at Priority Lexus Newport News provided such exceptional service! It's fantastic knowing they went above and beyond to get you into your desired Lexus. Thank you for sharing this wonderful feedback with us!

June 08, 2025

I received excellent service from my call to schedule service and my car being serviced. This was my first time getting my car serviced here. More

by kbranch1209
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Latoya Gleason, the nice young lady who took my call and the technician who serviced my car, Angela Hoover
Jun 09, 2025 -

Priority Lexus Newport News responded

We're delighted to hear that your first service experience with us at Priority Lexus Newport News was excellent! Thank you for choosing our team, and we look forward to assisting you again in the future.

May 30, 2025

The customer service here is stellar! Latoya is amazing and always willing to go the extra mile for her customers. The luxury doesn’t stop with the car, the customer service is pure luxu More

by jrrob914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Latoya. She’s in the service department.
Jun 02, 2025 -

Priority Lexus Newport News responded

Jrrob914, thank you for highlighting Latoya's exceptional service at Priority Lexus Newport News! We're delighted to hear that our team's dedication added a touch of luxury to your experience. Enjoy the ride!

May 27, 2025

Shavon gave both me and my wife the best car buying experience we have ever had. Her and the other representatives answered every question we had plus went above and beyond to accommodate us. Hank them More

by jrer1984
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Perez
May 27, 2025 -

Priority Lexus Newport News responded

Jrer1984, we're delighted to hear that Shavon and the team at Priority Lexus Newport News provided you with such an exceptional car buying experience. Thank you for sharing your feedback!

May 22, 2025

José Is absolutely amazing. At a stressful time of not knowing what had happened to my serviced vehicle he most definitely kept me updated. More

by Julian Ayala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
José Becerra
Jun 02, 2025 -

Priority Lexus Newport News responded

We appreciate your review! Thanks for being a valued customer.

May 22, 2025

Liked the video provided by the technician of work done and proposed very much. Also good work done in a timely manner More

by Rckime
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Hoover
May 22, 2025 -

Priority Lexus Newport News responded

We're glad to hear you appreciated the video update and timely service from our team at Priority Lexus Newport News. Thank you for sharing your experience with us!

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