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Priority Lexus Newport News - Service Center
Newport News, VA
79 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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79 Reviews of Priority Lexus Newport News - Service Center
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November 25, 2024
Easy to get a service appointment, good customer service reps, excellent finance people, reliable service. reps, excellent finance people, reliable service. More
by kjnugent
Employees Worked With
November 20, 2024
Everyone was very informative and courteous . . we were very happy with the service . The video was extremely thorough and a great way to provide customers with a direct visualization of what ac . we were very happy with the service . The video was extremely thorough and a great way to provide customers with a direct visualization of what actually is wrong with your vehicle and what was serviced . Excellent .. Latoya helped us from day one with purchasing our vehicle ! Thank you ! More
by cmirach
November 16, 2024
Excellent service, attention to detail, kept me informed vis text and video and personal attention. vis text and video and personal attention. More
by lnorkoret
November 11, 2024
The overall service level has improved greatly since Priority took over the dealership. I hope they continue to focus on the overall customer experience! Priority took over the dealership. I hope they continue to focus on the overall customer experience! More
by bktomberg
Employees Worked With
April 11, 2022
I own two vehicles, Lexus IS250c and ES350. Since Priority took over the dealership, the service department has not been as efficient as before. Took the IS250 in for work on the trunk suppor Since Priority took over the dealership, the service department has not been as efficient as before. Took the IS250 in for work on the trunk supports. I was handed a sheet of paper with close to $3000 worth of additional "things" that the car needed. I had to pre-pay for parts and that took close to a month to arrive. When I finally got the trunk repaired, they charged a surcharge on the use of a credit card to pay for the repairs. Just think... If you had $2,000 of repairs, you would be charged an extra $20 to use a credit card to pay for the repairs. As a result, I will no longer use Priority Lexus in Newport News as my service provider and will not look at them for purchasing a new vehicle. More
by edkaye53
Employees Worked With
Josh Ware
December 10, 2020
The service department is very professional and informative. Not your typical “stealership” mentality. Never thought I’d be taking my 20 year old Lexus to a dealership but this service group is y informative. Not your typical “stealership” mentality. Never thought I’d be taking my 20 year old Lexus to a dealership but this service group is your go to fir all matters Lexus. More
by Leeweber7
Employees Worked With
TJ
May 05, 2020
Not complying with virus safety When picking up my car from service yesterday the service person was not wearing gloves or face mask. When asked where his face mask was he got very When picking up my car from service yesterday the service person was not wearing gloves or face mask. When asked where his face mask was he got very huffy and stated that was his choice not to wear one. Neither was he wearing gloves. The Service Manager came out of her office without face mask and gloves and stated it was none of my business. I was wearing both and find it inconvenient but necessary to protect both my self and others. If they cannot comply with these simple measures they should stay home and shut down the service. More
by Dale C
Employees Worked With
July 01, 2018
Amazing Service I just purchased a Lexus Hybrid. The entire team was so friendly, professional and helpful through the entire Process. Patrick, Shashawna were amazi I just purchased a Lexus Hybrid. The entire team was so friendly, professional and helpful through the entire Process. Patrick, Shashawna were amazingly aware of my needs and my desires. They showed me just the car I wanted. Patrick explained the entire audio system to me and explained in detail all I needed to know. Shasawna walked me through the maintenance plan and she was very knowledgeable. I have been dealing with Barker Lexus for over four years and would not even consider going elsewhere My thanks to the entire team and that includes office staff and service department. . More
by Lovecbl
