Back

Priority Lexus Newport News - Service Center

Newport News, VA

4.9
78 Reviews

79 Reviews of Priority Lexus Newport News - Service Center

Sort by
March 27, 2017

Rapid service on the spur-of-the-moment A single woman traveling from out of town on business, I spotted fluid leaking from the CT200. Upon calling, I was told to come by and they would "fi More

by 1ernurse
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Teresa Blount
Mar 27, 2017 -

Priority Lexus Newport News responded

Thank you for reaching out to us at Charles Barker Lexus Newport News. I can only imagine the level of anxiety that you were experiencing being from out of town on a business trip. We are so glad to hear that Teresa and our team took care of your situation and you left with relief. Thank you again for utilizing the Dealerrater platform to share your experience. Team Charles Barker Lexus Newport News

March 07, 2017

Not impressed - they only care if you want to buy a car At work we are not allowed to make/receive phone calls. I went to their web page where they have a contact message page. Filled that out, 3 days = no More

by Mike Brown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kadim Tshiek
October 20, 2014

Customer Service I took my 2015 RX 350 in for its 5,000 mile service. The staff was wonderful, however one individual went above and beyond. When I picked up my car More

by clbarnes65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Jan 19, 2015 -

Priority Lexus Newport News responded

Thank you for sharing your experience and for your kind words about Matthew. It is our goal each and every day to go above and beyond and we are very pleased to hear that Matthew did just that. We look forward to serving you for many years to come. Thank you and have a great 2015!

July 08, 2014

Great customer service experience Brought my gs 350 in for a recall issue, and was told by my service advisor that it would take a week to have the issue resolved. The car was fixed in More

by Aricks76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lillie stanfield
Jan 19, 2015 -

Priority Lexus Newport News responded

Thank you for servicing with Charlie! It's wonderful to hear that we were able to provide you with timely, friendly and professional service on your GS 350. Should you need anything, please do not hesitate to contact us. Thank you.

June 17, 2013

Sales sucks but service is great. Customer friendly team who is efficient and dos quality work at fair price. "can do" attitude. Skip the sals team and buy your Lexus somewhere lse but definitely use the Ne More

by roncarkner
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lilly & service team
April 22, 2011

We are having trouble with the satellite radio in my wife's 2010 RX350 (have had it less than a year). I have called service three times only to be told that there was nobody available to talk to me so More

by adewalle
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Unknown
April 20, 2011

Service dept is very cordial and pleasant as always.They got me in ontime and out ina reasonable amount of time. The coffee and refreshments were .appropriate for the time of morning.I have always had agood More

by creedmoorkid8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
nvk
April 20, 2011

I bought two Lexus SUVs with the thought that I was buying two quality vehicles that, in turn, would be supported by a quality service department. In my opinion and after owning these vehicles for a wh More

by smapowell
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
service department
April 19, 2011

I have worked with these ladies for years including Angie in Va Bch. They are an assett to your company. I have bought 12 cars from CB Dealership in the past 21 years and have never had a service issue in More

by ytram
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lilly, Camie and Angie!!!
...
8