Priority Toyota Chesapeake

I went twice to this dealership to had a coolant exchange and for the recall service. But my request for a tire rotation had been ignored twice. Without a valid explanation. I don’t know why. I ag exchange and for the recall service. But my request for a tire rotation had been ignored twice. Without a valid explanation. I don’t know why. I agreed and approved the service department recommendation which even I knew it is expensive but my request for a tire rotation never perform. I know that service department should listen to customer request for their vehicle that should be followed. More

Service and service manager Julia SUCK! Never book and other spots for the day when using this place Never book and other spots for the day when using this place More

Worst service team ever. After waiting hours for an Alignment in April, I had to get an inspection in May. I was already done with Priority due to the last 3 8 hour wait time After waiting hours for an Alignment in April, I had to get an inspection in May. I was already done with Priority due to the last 3 8 hour wait times for an oil change. When I took my vehicle to hall they advised that I failed the alignment test when driving into their garage. Less than a month after the "did" this so called alignment. I work 7 minutes from Home and remote on Fridays, how was it that my vehicle failed an alignment test less than 30 days after the so called service. I left a message for the GM at Priority to call me back. Instead I received 3 different Sales calls and nobody ever passed my message to service to find out why I didn't get a satisfactory alignment after a whole business day waiting on it. These guys just want your money, after that you will wait hours upon hours for service even with an apt. And you might not even get the service after waiting 8 hours. I;m still waiting on a phone call from over a week ago. STAY AWAY, Go to Hall! They had me in and out in an hour. More

Do not buy a vehicle from these guys! You will wait hours upon hours for service and you might be lucky if they do everything that you asked to be done after sitting for a minimum of 6 ho You will wait hours upon hours for service and you might be lucky if they do everything that you asked to be done after sitting for a minimum of 6 hours. Today I dropped at 9 am for oil, rotation and alignment. 10:30 review and still no word at 2:30 pm. The last 3 appointments were a minimum of 6 hours. The last two were oil changes only. Absolutely ridiculous. More

Professional and friendly staff. Have recommended to friends and family numerous times. Service is a 10! Have recommended to friends and family numerous times. Service is a 10! More

I secured an appointment to have my Tacoma serviced. It did not even go into the shop for OVER TWO HOURS! I WAS WAITING FOR IT TO BE COMPLETED! AND THEY KNEW I WAS THERE WAITING FOR IT! When I call It did not even go into the shop for OVER TWO HOURS! I WAS WAITING FOR IT TO BE COMPLETED! AND THEY KNEW I WAS THERE WAITING FOR IT! When I called to schedule my wife's Rav 4 for standard service, the Priority person told me that the "appointment time" was only for signing in for service! I am buying a new Tacoma 2025, and with this attitude, I'm considering taking my business elsewhere! Seriously! What a way to treat customers! And the person on the phone simply does not care what you think! They indicate that's just they way they operate! Unbelievable! And that's after they stopped doing car washes that were promised when our vehicles were purchased! Incredible! Once they get your signature, you're theirs... More

It was excellent, even though the technician didnt properly fixed the hub clips properly, they did solve the issue when I visited immediately afterwards. properly fixed the hub clips properly, they did solve the issue when I visited immediately afterwards. More

Outstanding customer service and always completes the maintenance in as timely a manner as possible. Keeps you abreast of what’s being done and what might needed in the future!!! maintenance in as timely a manner as possible. Keeps you abreast of what’s being done and what might needed in the future!!! More

Mr. Sloan ROCKS! Wonderful customer service. Car was inspected, brakes repaired and he kept me informed of the status of my vehicle. Thanks inspected, brakes repaired and he kept me informed of the status of my vehicle. Thanks More

The advisers always treat you with respect, and always pay close attention to what you need. Thank you Kenyan!!! pay close attention to what you need. Thank you Kenyan!!! More