Proctor Acura

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Robert Durand

My Review of Proctor Acura:
I had a good experience with this dealership. Robert was a pleasure to work with. He always promptly responded to emails and phone calls and was very knowledgeable and friendly. I was trying to buy using Power of Attorney since my husband is deployed. I had a hard time getting them to accept the POA even though it was still valid and was specific to buying the car I purchased. I understand their need to be cautious and I applaud that, but from my end it was a little frustrating and delayed my purchase by 2 days. Throughout the process I spoke with several people from the dealership in trying to get the issue resolved. Most of them were extremely friendly but it seemed like one or two didn't want to speak directly with me and relayed messages through someone else. The price was good for a Certified TL with Navigation. Overall, it was a pleasure working with Robert and Myron and I'm sure the entire process would have been a breeze if it weren't for me using a POA.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tony, Diane, Charles and Ron

My Review of Proctor Acura:
The absolute best dealer/staff I have ever encountered! Purchasing a car from Tony is seamless. He communicates constantly by phone and E-mail. I have bought a lot of cars over the years and Tony is the best sales person ever! This is the third car we have bought from Proctor/Tony and we just ordered another to come in next month. Diane was great in the Finance department (no surprises).
Finally, no dealership can be successful without a great service department. Ron and Charles are World Class. My wife and I look forward to seeing them. Oh, did I mention that I live 86 miles away. I have other choices but, my choice is Proctor and Acura.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tony, Ron and Charles (Service), the new finance person

My Review of Proctor Acura:
This is my 3rd purchase from this dealer. I leased a TSX in Nov 2006 and leased one for my daughter 30 days later. I just bought a 2008 TL yesterday. The service dept is what keeps me coming back. I am a salesman and my daughter is an attorney and we depend on our cars. The loaner program is a must for us. However., this dealer has cut back on giving a loaner for routine work like oil changes which I am not happy about at all. i would like them to re-think that. Even if they lose a few bucks on that for an oil change, they make it ip in goodwill. Tony Bellomio, my sales rep, is very good. He treats me professionally and doesn't play the "salesman games" so many car dealers feel they need to play. I am a very busy person and Tony respects my time. I have recommended this dealer to others. Finally, both my daughter and my wife appreciate the way they are treated by the service staff. Many auto service departments treat women poorly - big mistake as they control most of what is purchased in a household.

Thanks

Bob Meter

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Robert Durand

My Review of Proctor Acura:
My experience with your dealership could not have been better! All your employees were extremely courteous and helpful, especially Robert Durand. I narrowed my choices from your inventory on the website. I sent a message through your internet site to get additional information about pricing and interest rates. Robert contacted me and we discussed my options. He was so polite and knowledgable. He treated me with respect from the moment we talked on the phone to the time I picked up my new car. Financing was also a snap! I completed the application online and by the time I arrived at the dealership to sign the papers, my paperwork was waiting for me. You have a great staff and an impeccably clean showroom. I would definitely refer my freinds and family to your company.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Robert Durand

My Review of Proctor Acura:
Robert was quite helpful and I appreciated the opportunity to take the (slightly used) 2009 Acura home for my wife to drive the next day since she did not have time to go to the dealership herself. This also allowed me to experience the car on my own on the way home and returning the car the next day. All in all, it was a very positive experience.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Robert Durand

My Review of Proctor Acura:
Was a very pleasant and professional experience. Robert was extremely knowledgable about the cars and the options as well as cars from other manufacturers I was considering. We spent quite a bit of time discussing various leasing options (mostly over e-mail) and he was prompt with his replies. Never did I feel like I was being pressured to make a decision.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tony Bellomio, Myron, Charlie Delgado

My Review of Proctor Acura:
I have purchased 5 Acuras from this dealer. They are courteous, competitive, and are willing to go to extra mile to make car deal happen for a loyal client. Their service area is also excellent. The service manager Pete and advisor Charles are always treat my wife and I as VIP's. Consistent five star dealer.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Robert Durand, Myron Steen, Charlie Delgado

My Review of Proctor Acura:
My wife and I just bought a new Acura TL from Proctor Acura. I'm not sure what they could do to make the exerience more pleasant other than to just give us the car instead of requiring that we pay for it. Robert Durand politely communicated with us for several weeks via e-mail. What we appreciate the most is that Robert was not "pushy". On the contrary, he was at all times pleasant and honest with us both over the Internet and in person. The same can be said for Myron Steen and Charlie Delgado. These gentlemen have helped to create a warm atmosphere of professionalism at Proctor Acura, along with the Service Managers that we were kindly introduced to. A first-class organization.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tony Bellimio

My Review of Proctor Acura:
Excellent experience!! I love Proctor Acura! This is my 14th car purchase from them! Their service is impeccable! I thoroughly enjoy working with Tony Bellimio, Charlie Delgado, and the service department. I always recommend them to everyone!

Carolyn Allen

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Myron Steen & Robert Durand

My Review of Proctor Acura:
I live in Mobile, AL and it was really a "fluke" that I ended up buying an Acura from Proctor Acura in Tallahassee. I had been talking with several Acura dealers near Mobile. One dealership wouldn't budge on the price and another dealership didn't have the car I wanted. A salesperson with a dealership in Louisiana didn't even call me back. With my permission, Ft. Walton gave my name/phone number to Proctor Acura. Myron Steen called me back promptly. I had a really good feeling in talking with him over the phone. He had the car I wanted plus a price I was comfortable with, but more importantly he was extremely nice and professional. Robert Durand called and told me he would help me when I arrived to get my car. Like Myron, Robert is extremely nice and professional. He was waiting at the door for me when I arrived. It really made me feel special. Both Myron and Robert were ready for me with all the paperwork, etc. so it was a relatively quick process which was great since I had a long drive home. I can't say enough good things about Myron and Robert. They have superb customer service skills. I would highly recommend them to my friends and family.

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