Proctor Acura

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Robert Durand, Myron Steen, Charlie Delgado

My Review of Proctor Acura:
My wife and I just bought a new Acura TL from Proctor Acura. I'm not sure what they could do to make the exerience more pleasant other than to just give us the car instead of requiring that we pay for it. Robert Durand politely communicated with us for several weeks via e-mail. What we appreciate the most is that Robert was not "pushy". On the contrary, he was at all times pleasant and honest with us both over the Internet and in person. The same can be said for Myron Steen and Charlie Delgado. These gentlemen have helped to create a warm atmosphere of professionalism at Proctor Acura, along with the Service Managers that we were kindly introduced to. A first-class organization.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tony Bellimio

My Review of Proctor Acura:
Excellent experience!! I love Proctor Acura! This is my 14th car purchase from them! Their service is impeccable! I thoroughly enjoy working with Tony Bellimio, Charlie Delgado, and the service department. I always recommend them to everyone!

Carolyn Allen

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Myron Steen & Robert Durand

My Review of Proctor Acura:
I live in Mobile, AL and it was really a "fluke" that I ended up buying an Acura from Proctor Acura in Tallahassee. I had been talking with several Acura dealers near Mobile. One dealership wouldn't budge on the price and another dealership didn't have the car I wanted. A salesperson with a dealership in Louisiana didn't even call me back. With my permission, Ft. Walton gave my name/phone number to Proctor Acura. Myron Steen called me back promptly. I had a really good feeling in talking with him over the phone. He had the car I wanted plus a price I was comfortable with, but more importantly he was extremely nice and professional. Robert Durand called and told me he would help me when I arrived to get my car. Like Myron, Robert is extremely nice and professional. He was waiting at the door for me when I arrived. It really made me feel special. Both Myron and Robert were ready for me with all the paperwork, etc. so it was a relatively quick process which was great since I had a long drive home. I can't say enough good things about Myron and Robert. They have superb customer service skills. I would highly recommend them to my friends and family.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tony B.

My Review of Proctor Acura:
Well.. I did it again.. I bought another Acura from Tony. Tony makes it easy! After putting 100K+ miles on my 2004 TL it was time for a new one. I was not a fan of the new TL 'look' so I was thinking about buying a certified used 2008 TL and Tony let me take it for the weekend. When I brought it back to the lot I could not take my eyes off the 2010 TSX (V6 model) and Tony encouraged me to take it for the day. I was driving a brand new, 2010, with only 40 miles on it! I loved it and came back the next day to buy it. Tony and the entire Acura team (Myron as well) were fantastic. I'm in sales and I know that I want to be treated like I treat my clients. Tony and his team do that. I have had the pleasure of recommending a number of my friends and family towards doing business with Tony and Proctor Acura. Tony has pleased them as much as he has pleased me.

Thanks Tony and Proctor!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Charles & Ron and their entire Tech team

My Review of Proctor Acura:
My wife and I bought a 2009 MDX from an Orlando Acura Dealer. We did this only because the MDX was available as a dealer demo. It was the right color, it was available, and the price was untouchable. Knowing the Proctor Acura Team like I do (I have purchased 5 vehicles over the years) I felt comfortable bringing in an Acura that I didn't purchase from them for service. The MDX had an issue with the battery (10,000 miles on the MDX) and went to see Ron and Charles. I dropped in, without an appointment, and they told me they could work me in within 90 mins. They made it happen.. replaced the battery and washed the MDX and had it back to me within 90 mins. I was more than satisfied w/ the service and the professionalism that Ron and Charles always show is impressive.

I'll continue to do business with this Team for years to come.

Thanks guys!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tony

My Review of Proctor Acura:
Great overall experience. Did a cash for clunker deal here, and was the first such transaction for this dealership. We had a bit of a learning curve, but overall the experience was seamless. Tony was our salesman and he was upfront and helpful. We took the car for a 2 day test with no hassle. Other than the hoops the Federal Goverment required for the trade, the dealership was great. Honda products have been good to me for the last 10 years and I would not heisitate to purchase here again. I would recommend Proctor Acura and Tony highly.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: trying to forget

My Review of Proctor Acura:
work was very poorly done and had to be re-done at another shop in Tallahassee and ended up stranding my family - dangerous to use these people they do not care about your safety, when pointed out they maintained this was not done by them even though I had their invoice that clearly showed they did the work - POOR service

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Thomas (Obie) Oberman and Robert Durand

My Review of Proctor Acura:
My experience was great. I visited the dealership several times speaking with both Obie and Robert. Neither were pushy they just continued to provide me information I needed. I told them I was looking at two different makes of cars and they assisted in making the comparison between the two. They never said anything too make the other make of vehicle look bad in fact they stated that it was really my driving preferance that made the MDX look more like the vehicle I would enjoy the most and they were right.

They were always friendly and helpful each an everytime I visited the dealership.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Charles Boykin & Tom "Obie" Oberman

My Review of Proctor Acura:
Great Service. Both employees goes out of their way to assist you and take care of your car problem. I highly recommend this dealership for sales & service.
Purchased a 2008 Certifies TSX-with Navigation. Had problems with car not starting up on several occassions, unfortunately I loss a day from work and had to tow the car in the dealership. Found out the Fog lights in the car was never attached, causing a short in the system. The service department took care of the problem immediately and happily went on my way. Thank you Proctor Acura!

E. Robinson

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Robert Durand

My Review of Proctor Acura:
After extensive research, bought a certified used Acura MDX from the Proctor dealership and have nothing but positive things to say about the employees and the dealership. Everything about the buying experience was pleasant -- top notch customer service!

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