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Puente Hills Chrysler Dodge Jeep Ram

City of Industry, CA

3.7
814 Reviews
Call Dealership (626) 709-3217

17280 Gale Ave

City of Industry, CA

91748

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814 Reviews of Puente Hills Chrysler Dodge Jeep Ram

August 08, 2023

Deborah perfect advisor, she explain everything , cashier very kind, fast service on my truck. Good customer service More

by Francisca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deborah, Robert Gillam
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Aug 10, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for giving us your valuable feedback, Francisca. It's great to know that our customers are loving their experience here at Puente Hills Chrysler Dodge Jeep Ram!

Helpful
August 08, 2023

I bought my used van there because of the good value and Sergio being a good salesman. More

by myathomechef1
Recommend Dealer
Yes
Employees Worked With
Sergio
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Aug 10, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We want to thank you for this feedback. Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Helpful
August 07, 2023

avoid this service dept. like avoiding a malaria infested swamp- service tech is a rip-off artist i hope the BAR shuts this mo fo down More

by versafier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Denton Fenders . Randy Batterydown
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Aug 08, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are alarmed by your review, and we would like to assure you this does not hold up to our high standards of business. I sincerely apologize and would like to speak with you to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

Helpful 2
August 07, 2023

Service advisor was great, the cashier is the one that needs to improve customer service skills. Like greeting the customers etc. More

by CHUYIN87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
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Aug 08, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly grateful that you took the time out to leave us this note. It's customers like you that make our job wonderful. We look forward to seeing you again!

Helpful
August 04, 2023

Es una basura de dealear los vendedores no saben hacer su trabajo no lo recomiendo para nada More

by karlapreza1981
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tommy
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Aug 08, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are very concerned by this review, and hope you will provide us with the opportunity to learn more about your experience. Please call us when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

Helpful
August 03, 2023

the only thing that can up was that I was quoted one day prior $280 and next day was $385 - a $30 discount. More

by GCAMPOS1962
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Report | Print
Aug 04, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Everyone here loves to hear from customers like you! Thanks for giving Puente Hills Chrysler Dodge Jeep Ram a chance, and for leaving such wonderful feedback!

Helpful
August 03, 2023

Great service from Bustter I will be coming back because of him. Thank you for your help. More

by sergio13.juarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bustter
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Aug 07, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Hello, thank you for sharing your five-star experience here at Puente Hills Chrysler Dodge Jeep Ram! We're happy to hear your service went well. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Helpful
August 01, 2023

Service was excellent. Debbie did a great job. Been taking my car here for a few years never have had any problems. All positive! More

by Ash860
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Mcgill was my Rep. She did and excellent job
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Aug 03, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We take pride in giving outstanding service to every customer, and we are happy to hear that your visit was no exception. Thanks for leaving the wonderful review! We look forward to seeing you again at Puente Hills Chrysler Dodge Jeep Ram!

Helpful
August 01, 2023

I have used this dealership twice and have not been thrilled by their service. After reviewing the completed work order I was stunned with work performed that I was unaware of. According to the w/o maj More

by chris@citytrailerservice.com
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Gillam
Report | Print
Aug 07, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience and want to assure you we take your concerns seriously. Please call or email when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

Aug 21, 2023 -

chris@citytrailerservice.com responded

Hello, Josh Thank you for your reply. My Jeep was in your service department for a oil change and check for a possible coolant leak. After about 6 days I called to find out what the issue was and did not get a answer. Trying to get in contact with a service adviser is almost impossible. Try calling one day for the fun of it. I was finally told the A/C compressor and a gasket was the issue. The long and the short of it, I don't know what was done. I have a hard time believing you did major engine work without advising me. Please help me understand what was actually done. Thank you,

Helpful 1
August 01, 2023

Emailed service director for concerns and complaints. Service was terrible overall. Chole Director to check emails More

by jazzegee22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Gillam
Report | Print
Aug 03, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are so sorry for any delays in communication while trying to reach our service center. We want you to know that we value your feedback, and we take your concerns seriously. Please don't hesitate to reach out to us with any further concerns, and we will get back to you as soon as we can. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

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