Pure Honda Ferndale

I scheduled an appointment, rented a car for the day and things went smoothly until i returned to pick up my car and realized my air conditioner suddenly no longer worked. i returned immediately and spoke t things went smoothly until i returned to pick up my car and realized my air conditioner suddenly no longer worked. i returned immediately and spoke to Mr. Howard, my service coordinator, explained my dilema and after spending almost $900.00 which included a cooling system check, was told they did nothing to my air conditioning! i took my vehicle to another car repair facility to find out why my air conditioning stopped working and discovered that the cap for the air conditioning fluid was not screwed back on and the cabin air filter needed changingI a simple fix, but Mr. Howard ignored my concern until I explained that I had to take it elsewhere to have the problem they created rectified. More

Purchased a 2018 BMW X3 M40i from them. They promised me a lot of items that ended up falling through the cracks. Cashier lady was very rude. Threw a fit when I told her I was paying cash f They promised me a lot of items that ended up falling through the cracks. Cashier lady was very rude. Threw a fit when I told her I was paying cash for the car. Dealership is very sketchy and zero communication between anyone there. All they want is your money. Service is very slow. Service appointment was set for 2pm. Car didn’t go back until 2:35pm. Also they will try to cut corners and screw you over any “We Owe” forms. They don’t keep their promises legally. Currently in the process of taking them to small claims court. More

I live 6 hours away and had to fly down to get to the store. I was picked up at the airport by the sales manager John Logothetis. My new CRV was ready for me when we arrived. The Sales Rep. Erik Thompson store. I was picked up at the airport by the sales manager John Logothetis. My new CRV was ready for me when we arrived. The Sales Rep. Erik Thompson had all of the paperwork ready for me to review and sign. I only selected 5 stars because 6 is not an option. The best customer service I have ever experienced! Thank you John & Erik! More

If I could leave zero stars I would. I have never been harassed by a salesman as much as I was by Adam at Pure Honda. I submitted an online request for information about leasing or buyin I have never been harassed by a salesman as much as I was by Adam at Pure Honda. I submitted an online request for information about leasing or buying a CR-V, and shortly received a call from Adam. However, I was on another call when he reached out, so I sent him to voicemail. He immediately called me back. I sent him to voicemail again. He immediately called me back for a third time, and this time he left a message. Shortly after, I received a lengthy sales pitch via text message. The next day, he called me while I was in a meeting. Again, I sent the call to voicemail, and, once more, he called me back immediately, this time without leaving a voicemail. Instead, I got another long sales pitch text. This morning was the final straw. He called again while I was in a meeting, I sent it to voicemail. Finally, on the THIRD call, I stepped out of my meeting to answer. I asked him to please not call me again. Adam started speaking over me, but I kept speaking. I emphasized that I did not want him to call again, that they had lost my business. The last thing I said was "Please do not call me again." and I hung up. Astonishingly, he immediately called me back. I answered and said, "Are you kidding me?" His response was, "Yes, Jennifer, I am here." It was incredibly creepy. This is harassment, and it is unacceptable. I will never do business with this dealership, and I will advise others to avoid them unless they are prepared to be harassed. I did call the management team and left a voicemail detailing what happened. Note, I did not call back when the manager didn't answer. However, I needed to let others know to stay away. More

My experience with pure Honda Ferndale was purely perfect especially with my dealer Erick Thompson very professional and also kind willing to do whatever it takes to get you into a brand new 2025 CRV. Thank especially with my dealer Erick Thompson very professional and also kind willing to do whatever it takes to get you into a brand new 2025 CRV. Thank you pure Honda and a special thanks to Erick. Crystal King More

I hate writing this (it's not my style), but I feel I have to. Today I was in the service department for the second time and was very it was frustrating. Last week I brought my 2019 Honda CRV in for tir have to. Today I was in the service department for the second time and was very it was frustrating. Last week I brought my 2019 Honda CRV in for tire rotation, oil change and the recall for the fuel pump on 9/5/24. The person who scheduled the appointment never told me I had to leave the car, it was not until I got there that I found out to my dismay. I was not happy, but a made appointment for the following week 9/11/24 to have the recall taken care of. Unfortunately, again I was not told the car had to have 1/4 tank of gas now I'm furious!! This means I have to bring the car back again, which I won't, I'll go to another dealership. I went back to the gentle man who had taken care me the first time and ask "Why didn't you tell me the car need 1/4 tank of gas?" His response was "oh yes we can't work on with a full tank of gas" My response was "why did you tell me that last week" He came back with "don't raise your voice at me." I was angry after two trips from the east side and the issue still not resolved. I did raise my voice but I was not screaming, it was a frustrated voice which was clearly evident and appropiate. I have had good service in the past, but now I'm going somewhere else. This was too much!!! The gentleman should have known my frustration and should have understood my situation. This was the gentleman who always wears the white cap backwards. In the past he has been very accommodating and pleasant, I don't know what happened, but he should have understood and accepted my frustration, Two strikes and you'er out.... I'll find another dealership for fix the recall I'm done with Ferndale Honda! Regina More

Had a great experience purchasing from Pure Honda Ferndale. Communication was easy, not delayed and I never felt I am chasing information. Most of the work was done by the finance manager who took th Ferndale. Communication was easy, not delayed and I never felt I am chasing information. Most of the work was done by the finance manager who took the time to explain everything without any applied pressure to purchase packages I didn't want. Negotiation was relatively easy to accomplish and I am happy with my purchase. More

I have a 2024 Honda civic sport hatchback. It only has 4k miles on it. It already has a coolant leak and an oil leak. They call me today after claiming they did the hundred some point inspecti It only has 4k miles on it. It already has a coolant leak and an oil leak. They call me today after claiming they did the hundred some point inspection claiming “everything checked out perfectly on my car” yet I have pictures of the coolant and oil leak. My wife calls them then they claim they didn’t even drive it for the turbine whistle noise that happens at a slow creep after a stop. Then they claim they did and also didn’t look under the hood where the leaks are 100% in your face. Now I’m worried they’ll mess it up worse now that they claim they are having a second look but now finishing the first look and they called me by mistake saying my car was ready and perfectly in shape. Then the guy gets an attitude on the phone with me because he starts talking about respect but has been lying to me the whole time. Worst experience ever. I wouldn’t buy, lease, or have work done on your car here. Seriously I put the pictures on google review and would do it here if it let me. It’s leaking coolant and oil! More

The service department at this location is all about money over customer satisfaction with service. My salesperson was not thorough with my request which lead to my work being incomplete and I’m extreme money over customer satisfaction with service. My salesperson was not thorough with my request which lead to my work being incomplete and I’m extremely disappointed and dissatisfied. My time was wasted and I have to spend another day off at another auto repair shop to get my car serviced. Will never buy another Honda vehicle . The thing they don’t realize is there short comings in the service department ruins future car sales for them. More

I came in for an oil change at Pure Honda and was happy with the speed of the service and the kindness of all the staff with the speed of the service and the kindness of all the staff More