Quality Auto Mall

I have been dealing with Sam and George since 1976 they are one of the few honest dealerships are one of the few honest dealerships More

I was a loyal customer of Quality Auto Mall in East Rutherford, NJ, for nearly 15 years. During that time, I leased multiple vehicles and also financed cars through them. I truly believed my loyalty wo Rutherford, NJ, for nearly 15 years. During that time, I leased multiple vehicles and also financed cars through them. I truly believed my loyalty would matter. I was wrong. When I recently decided to finance a brand-new vehicle instead of leasing, I was offered an outrageously high monthly payment. Rather than trying to help, the salesperson, Danny, seemed interested only in maximizing the dealership’s profit. Every time I asked about vehicle features, his response was dismissive: “Do you even use that?” or “Nobody uses that anymore.” That’s not how you treat a loyal customer. To make matters worse, after returning my lease, I received a bill for a minor hood scratch and light wheel scuffs—normal wear that can happen from everyday driving. Yet I was charged anyway. In the past, I was also given demo vehicles with thousands of miles, and one had even been involved in an accident before I received it. I have photos documenting that. I cannot speak for every employee, and I always had good experiences with the service department. However, my experience with Danny and sales manager Timothy was extremely disappointing. I felt taken advantage of instead of appreciated. My advice is simple: shop around. Don’t assume one dealership has the best deal. Compare prices, negotiate, and don’t let anyone pressure you into a payment you’re not comfortable with. After leaving Quality Auto Mall, I found another dealership that treated me with respect and got me the vehicle I wanted at the payment I was looking for. Loyalty should be earned and appreciated—not exploited. More

Very good service department. The service took a while but they gave me a ride home while the repairs were taking place. Then they drove me back to the dealership when the work The service took a while but they gave me a ride home while the repairs were taking place. Then they drove me back to the dealership when the work was done. More

Found the issue with my car and fixed it. Fair price for the issue with it. Fair price for the issue with it. More

Great service! Much better than Steven's Ford, Jersey City. Going back soon. Thank you! Much better than Steven's Ford, Jersey City. Going back soon. Thank you! More

The dealership did a great job. They were very helpful in helping us choose our vehicle.They staff was very nice too. They were very helpful in helping us choose our vehicle.They staff was very nice too. More

Fast, friendly service. I just showed up for an oil change with no appointment and they got me in and out quickly. Would gladly recommend. I just showed up for an oil change with no appointment and they got me in and out quickly. Would gladly recommend. More

My review is 5 star! I would give 10 if I could. Tom Dickman helped me get my car window fixed. He ordered the part, and it was fixed expeditiously! I'm very happy with I would give 10 if I could. Tom Dickman helped me get my car window fixed. He ordered the part, and it was fixed expeditiously! I'm very happy with Quality Ford. More

Always quick great service Everyone is always kind and helpful Third car I’ve purchased or leased from this leadership helpful Third car I’ve purchased or leased from this leadership More

Great experience at the service department. Tom Dickman always go above and beyond with excellent timely service. Tom Dickman always go above and beyond with excellent timely service. More