Quality Buick GMC

I purchased my 2018 Buick Encore from Quality in 2017. I have been extremely pleased with the staff, service department and my vehicle since 2017. My June 19, 2025 scheduled maintenance visit was my ver I have been extremely pleased with the staff, service department and my vehicle since 2017. My June 19, 2025 scheduled maintenance visit was my very first disappointment. I scheduled my regular maintenance visit and shared that my front passenger door's lock was no longer working and the customer service rep told me they were too busy to check the lock. She said that I needed to schedule a Monday visit. Usually, the service person comes into the waiting area and share recommendations and findings. That did not happen on June 19, 2024. I waited over two hours for my vehicle and walked outside and saw that my vehicle was parked in the area where completed vehicles were parked. I went to the Service window and asked if my car was ready. The young lady got up and went to look for my paperwork. She told me a gentle would complete my paperwork when he completed the client's he was servicing. Eventually the gentleman came into the waiting area and told me that my paperwork was at the service window. I looked at my paperwork and asked where were my recommendations and she said if they weren't written on the paper they probably didn't have any. I asked where were my rewards discounts and she said she didn't know that I had any. I shared when I scheduled my appointment, I indicated that I wanted to use my reward points. Then I discovered that the oil change monitor had not been updated after the oil change. The service gentleman went outside to reset the monitor. This experience did not reflect my usual Quality Buick service experience. Not sure if there's been a change in Management or if inadequate training of new hires led to this experience. I just want my traditional Quality Buick experience to return. More

They really take good care of your car and you! I felt like I was treated with excellence service from when I drove in to pick up my vehicle. I felt like I was treated with excellence service from when I drove in to pick up my vehicle. More

They ran my credit without me filling out a credit app in person. Applied for prequal in GM Financial website. The prequal is not supposed to affect credit. Stay clear of this place and their shady practices person. Applied for prequal in GM Financial website. The prequal is not supposed to affect credit. Stay clear of this place and their shady practices. When confronted with this information they were extremely rude and hung up on me. More

Our salesperson Christian did an excellent job explaining to me and my wife all the features of the 2025 Acadia Denali. We were overwhelmed by the technology of this vehicle. However after Christian explain to me and my wife all the features of the 2025 Acadia Denali. We were overwhelmed by the technology of this vehicle. However after Christian explained and demonstrated the features we felt relieved and at ease. He answered all our questions in such a way that it was easy to understand. We were very impressed by his professionalism. More

Thanks to Mario Garcia for taking ownership of the repairs to my car. I appreciate your professionalism. repairs to my car. I appreciate your professionalism. More

The service department was very professional and kept me updated with the progress of my vehicle every step of the way. I really like this dealership. updated with the progress of my vehicle every step of the way. I really like this dealership. More

Organized, reliable, and willing to help you through the process. Not just selling stuff they are genuine . process. Not just selling stuff they are genuine . More

If you have a GM vehicle this is the only one in the Albuquerque to consider for quality repair work. The Service Advisors are kind and ready to help. You can actually get them on the phone and will k Albuquerque to consider for quality repair work. The Service Advisors are kind and ready to help. You can actually get them on the phone and will keep you apprised as to what is going on with your repair. Their technicians are top notch do the job correctly the first time and are happy to go over with you exactly what was done. I have used Reliable, Garcia and Galles, none of these are even in the same league as Quality and now that I see the difference with Quality and the great results they are my GM dealership of choice for all my GM repair needs. Thank you (and Sofia and Jamie) More

Sophia was very communicative while my vehicle was being serviced. BC of her, it was a very pleasant experience. serviced. BC of her, it was a very pleasant experience. More

In and out the same day for a radiator coolant hose replacement with one day notice. Thanks Cord! replacement with one day notice. Thanks Cord! More