RK Subaru

I went to RK Subaru to have a tuneup done, my appointment was for 9:00 a.m. After waiting 3hrs they came out and told me I needed addidtional work, I okayed it, I need gaskets for them to do the tune up. Af was for 9:00 a.m. After waiting 3hrs they came out and told me I needed addidtional work, I okayed it, I need gaskets for them to do the tune up. After leaving the service dept 5 1/2 hrs later, why it took so long they couldn't tell me, I left only to have my Subaru Forester start to over heat. I called the service dept, but they had left for the day, i had to get my neighbor to go and purchase some antifreeze for the car. I was told I got a tuneup and a diagnostic test, and gasket repair, which cost me almost 400.00 dollars, obviously they did not check the fluid levels on the car. Repeat calls to the service managers have gone unanswered. Never again will I do business with RK Subaru, and as a military widow of a veteran, my concern is other military people getting ripped off by this service dept. If other single woman are reading this think twice about taking your vehicle to this place, once they get your money they don't care if your satisfied or not. I want to thank Subaru of America, who were kind enough to help me with this issue. I had to turn to them since no one from RK Subaru Service Dept. would return my calls. More

Went in for an oil change. They put the wrong oil in the car, when I called them out on it I got the run around about how the tech did it for better gas mileage... I bought a WRX , clearly not because its g car, when I called them out on it I got the run around about how the tech did it for better gas mileage... I bought a WRX , clearly not because its good on gas... When I called back again asking for the manager it took several attempts to get some one in the right place and knew what they were doing. I got seriously frustrated and contacted Subaru of America about the whole ordeal. They confirmed with my the oil that RK Subaru had put in was indeed wrong for the car, and they would be contacting them to correct it. Well I took my car back in for them to fix it. Now only a few weeks later I am changing my oil again b/c i notice the oil filter leaking and that my car was low on oil. ITS A 2011 , i should not be leaking oil anywhere.... I will never go back to them nor recommend anyone to them. Can't even do a simple oil change. Only reason we had brought the car to the dealer in the first place was the free maintenance package that came with the car. Never again... More