RK Subaru

Incompetence during each visit and the worst experiences ever!!! I have visited this service department numerous times in the past year due to them being a 3rd party that I had to use. The numerous visit ever!!! I have visited this service department numerous times in the past year due to them being a 3rd party that I had to use. The numerous visits were primarily because they would cause additional problems while attempting to fix the original concern, creating loads of stress and uncertainty. On one particular visit Subaru needed to fix one speaker which was located on the right passenger side. Once I paid and picked the car up I realized that the speaker was still busted. Subaru said they fixed the wrong speaker? I did not have another busted speaker so I did not understand their explanation. Did they not think to test the speakers prior to returning my car to me? Upon returning to have them fix the original busted speaker they corrected the speaker but left a new problem for me. When I drove off the lot I realized I was unable to roll my windows down...I had to once again return for them to connect wires that they "accidentally" disabled. In addition, it took them 3 different visits to finally realize where my water leak was coming form but this was after they charged me for what they said was caused from a sunroof leak! Furthermore, I was charged for the "sunroof leak", which clearly was not the problem and I was never reimbursed!! I would highly recommend using a different Subaru service department or another mechanic all together. These experiences became beyond stressful and were a complete waste of money and time. I could probably fix my car better then this department. I reached out to the manager (Doug) as well via personal text and email and not once did he return my messages concerning yet another issue from my final visit a month ago. I would hate for anyone to go through what I have dealt with dealing with Subaru Va Beach Service Department. More

Purchased a vehicle from "Martin Hanley" at RK Subaru, July 15, 2025. I am a 73 year old male who has purchased many vehicles over the year. I can say that Martin Hanley was the friendliest, most knowledg July 15, 2025. I am a 73 year old male who has purchased many vehicles over the year. I can say that Martin Hanley was the friendliest, most knowledgeable and helpful sales associate I have met. Martin is not pushy. You merely tell him what you want and what you are willing to pay, and if it's possible, you will be leaving in a new Subaru. Martin has called me several times after I bought the lovely black 2025 Subaru Outback, to answer any questions I may have. Martin deserved 6 stars, but I guess 5 is the limit. If I live long enough to buy another vehicle, I will definitely be paying Martin Hanley a visit at RK Subaru. Ray Freeman More

LJ answered all of my questions promptly with details ensuring me a comfortable experience with rk Subaru ensuring me a comfortable experience with rk Subaru More

The salespeople there were spectacular. They helped us get the car we wanted, and they were able to work with our situation. Went above and beyond to find get us in a new car. They helped us get the car we wanted, and they were able to work with our situation. Went above and beyond to find get us in a new car. More

Fear gripped me knowing how dealerships work. I shuddered as I walked into the dealership. The sunlight shined through and LJ appeared. He made the test drive one to remember. With such confidenc I shuddered as I walked into the dealership. The sunlight shined through and LJ appeared. He made the test drive one to remember. With such confidence and product knowledge. He even had me park at my favorite store to see what it would look like and feel to own the car. He walked towards me afterwards, he said in his deep, comforting voice. “Great news….” More

I’ve known Lj for a couple years now and he always makes it work for me. When I come to see him I really appreciate his hard work and detail orientation. He’s my go to salesman and I will continue coming to it work for me. When I come to see him I really appreciate his hard work and detail orientation. He’s my go to salesman and I will continue coming to him. More

Had an awesome experience working with Medrick and LJ. They made the process smooth, answered all my questions without the usual pressure, and got me into exactly what I was looking for. Super easy to wor They made the process smooth, answered all my questions without the usual pressure, and got me into exactly what I was looking for. Super easy to work with, and actually listened to what I wanted instead of pushing anything extra. If you’re shopping around, definitely ask for them. More

Have been coming to this place since 2015 when I bought my first Subaru. They are wonderful. Fast, very professional. My daughter coming from Alexandria Virginia to service her and her husband Subarus wi my first Subaru. They are wonderful. Fast, very professional. My daughter coming from Alexandria Virginia to service her and her husband Subarus with RK Subary. Highly recommend. More

I had a great salesperson, and the RK Subaru Sales Director who was also helpful in getting me the car I wanted. I selected a car with the color of exterior and interior, then watched a lot of videos Director who was also helpful in getting me the car I wanted. I selected a car with the color of exterior and interior, then watched a lot of videos on YOUTUBE about the 2025 Subaru Outback and then went back and told them what I wanted to buy. They found it and it was driven to the dealership withing 2 days. I was very happy with their help to get the car I wanted. They didn't pressure me into getting something they had on their lot. They have been very helpful of everything that was required to ensure the vehicle is in top shape. More