RK Subaru

I had an excellent experience at Rk Subaru. Lj was friendly, knowledgeable, and never pressured me into making a decision He also took the time to answer all of my questions and helped me find Lj was friendly, knowledgeable, and never pressured me into making a decision He also took the time to answer all of my questions and helped me find the perfect car within my budget. The entire process—from test drive to financing—was smooth and stress-free. Even if you can’t get the Car. He made sure you were set for next time. Highly recommend this dealership if you’re looking for great service and fair pricing! More

I’m a first time buyer & went in with many many questions. LJ was very helpful and answered all of my questions questions. LJ was very helpful and answered all of my questions More

Lj has earned my loyalty with Subaru for Forever! !!! He was an amazing help with all of my car purchasing needs! !!! He was an amazing help with all of my car purchasing needs! More

My experience with Lj was very great, he was very accommodating and made sure I didn’t get my hopes up before I was sure I could get my vehicle. The process was smooth and Lj made the atmosphere comf accommodating and made sure I didn’t get my hopes up before I was sure I could get my vehicle. The process was smooth and Lj made the atmosphere comfortable and fun. More

Good Dealer. People very friendly and helpful. This was the second Subaru we purchase from RK Subaru. People very friendly and helpful. This was the second Subaru we purchase from RK Subaru. More

To Subaru Corporate Customer Relations, I am writing to formally report a serious breach of safety protocol and customer ethics by one of your dealerships, following my recent service experience with my 20 formally report a serious breach of safety protocol and customer ethics by one of your dealerships, following my recent service experience with my 2024 Subaru Forester Touring. As a former fighter jet technician, I am trained to detect mechanical oversights that pose safety risks. During a routine tire rotation RK SUBARU dealership failed to adjust tire pressures to match the Forester Touring’s manufacturer specifications, where the front PSI is higher than the rear. This oversight violates standard safety practices across the automotive industry, including Subaru’s own guidelines. Driving off the lot with improperly balanced tire pressure is not just negligent, it’s dangerous. After submitting feedback via Subaru Corporate’s anonymous survey, I received an unsolicited voicemail from a dealership employee stating, “Sorry I missed your call, maybe we can talk on Monday.” I had not contacted the dealership. This was a clear attempt to identify the source of the anonymous complaint, an act that I consider customer harassment. Furthermore, the dealership continues to conduct in-house service surveys that require customer signatures, despite Subaru’s policy prohibiting such practices. These surveys are presented before the customer has had a chance to verify the quality of service, effectively coercing premature approval and shielding the dealership from accountability. This pattern of behavior, technical negligence, retaliatory tactics, and disregard for corporate policy, undermines Subaru’s reputation for safety and integrity. I am requesting the following actions: 1. A formal investigation into the dealership’s service practices and survey procedures. 2. Assurance that retaliatory behavior toward customers who submit feedback will not be tolerated. 3. Confirmation that tire pressure protocols are being reinforced across service departments. I expect a prompt and thorough email response. They won't don't do nothing. Subaru is all out of love. RAV4 would annihilate them if Toyota would just have the side view mirrors adjust with the memory seats, instead of just the seats. Oh and 2 hours for scheduled "express oil change/tire rotation! More

I always have great service at RK. All the staff are very knowledgeable and friendly. All the staff are very knowledgeable and friendly. More

Very polite and professional employees. The administrative process for buying a car is immensely inefficient. I spent 5 hrs going through the process and was WITH an appointment. Most of th The administrative process for buying a car is immensely inefficient. I spent 5 hrs going through the process and was WITH an appointment. Most of the day was spent waiting around with maybe 2 hrs collectively with the test drive and going over price and other paperwork. More

Incompetence during each visit and the worst experiences ever!!! I have visited this service department numerous times in the past year due to them being a 3rd party that I had to use. The numerous visit ever!!! I have visited this service department numerous times in the past year due to them being a 3rd party that I had to use. The numerous visits were primarily because they would cause additional problems while attempting to fix the original concern, creating loads of stress and uncertainty. On one particular visit Subaru needed to fix one speaker which was located on the right passenger side. Once I paid and picked the car up I realized that the speaker was still busted. Subaru said they fixed the wrong speaker? I did not have another busted speaker so I did not understand their explanation. Did they not think to test the speakers prior to returning my car to me? Upon returning to have them fix the original busted speaker they corrected the speaker but left a new problem for me. When I drove off the lot I realized I was unable to roll my windows down...I had to once again return for them to connect wires that they "accidentally" disabled. In addition, it took them 3 different visits to finally realize where my water leak was coming form but this was after they charged me for what they said was caused from a sunroof leak! Furthermore, I was charged for the "sunroof leak", which clearly was not the problem and I was never reimbursed!! I would highly recommend using a different Subaru service department or another mechanic all together. These experiences became beyond stressful and were a complete waste of money and time. I could probably fix my car better then this department. I reached out to the manager (Doug) as well via personal text and email and not once did he return my messages concerning yet another issue from my final visit a month ago. I would hate for anyone to go through what I have dealt with dealing with Subaru Va Beach Service Department. More

Purchased a vehicle from "Martin Hanley" at RK Subaru, July 15, 2025. I am a 73 year old male who has purchased many vehicles over the year. I can say that Martin Hanley was the friendliest, most knowledg July 15, 2025. I am a 73 year old male who has purchased many vehicles over the year. I can say that Martin Hanley was the friendliest, most knowledgeable and helpful sales associate I have met. Martin is not pushy. You merely tell him what you want and what you are willing to pay, and if it's possible, you will be leaving in a new Subaru. Martin has called me several times after I bought the lovely black 2025 Subaru Outback, to answer any questions I may have. Martin deserved 6 stars, but I guess 5 is the limit. If I live long enough to buy another vehicle, I will definitely be paying Martin Hanley a visit at RK Subaru. Ray Freeman More