Radley Chevrolet - Service Center

I used Radley's collision center for the repair of my vehicle that was involved in a rear-end collision. When I picked up my vehicle on August 14th, 2024, I pointed out to the service advisor that the tr vehicle that was involved in a rear-end collision. When I picked up my vehicle on August 14th, 2024, I pointed out to the service advisor that the trunk floor hard cover was missing. We looked around for it but were unable to find it. I left with the vehicle and was promised that this would be made right and told to expect a call. No call was ever returned. I called twice more over the next couple of weeks and again was promised a call back, and like previous experience there was no call back. I left a final message with the dealership over a week ago, this time I was promised that Colin Radley would personally return my call that day, again no return call. At this point, I truly believe they are blowing me off and hoping that I'll simply go away. I have a plug in hybrid with a now exposed auxiliary 12 volt battery and hybrid electronics package in the trunk. I worry now about simply grocery shopping with this vehicle as I don't want any of the expensive components in the rear damaged or shorted. I can't get any satisfaction from Radley Chevrolet at this point and will move on to filing a complaint with the auto repair governing authority in Virginia, my insurance company who paid for the repair, and GM Customer Service. I've lived in the area for 15 years now and have used both Radley Chevrolet and Radley Cadillac several times over the years. I will be taking my business to other franchise dealership in the future. I've never been more disappointed in my GM experience as Radley Chevrolet has left me. More

Vicky and Sheila were professional and pleasant. Time for repair was also less than an hour. Time for repair was also less than an hour. More

Bought a 2020 Silverado here and have received nothing but great service and the staff are very knowledgeable and friendly. I will continue to get all my vehicles serviced at Radley but great service and the staff are very knowledgeable and friendly. I will continue to get all my vehicles serviced at Radley More

Sad dealer I've purchased 5 new vehicles there and never get to use my oil changes that are sold in the deal because I have to wait 2-4 hours. They said just make an appointment that's great but it's 2-3 we get to use my oil changes that are sold in the deal because I have to wait 2-4 hours. They said just make an appointment that's great but it's 2-3 weeks out so I guess I just park my vehicle until they can fit in a loyal customer. We'll no more loyalty More

I have a 2002 Trailblazer and the mileage is approximately 46,000. Decided to spruce up the vehicle so took it to Radley. Justin was the service writer that I worked with. The needs as evaluated approximately 46,000. Decided to spruce up the vehicle so took it to Radley. Justin was the service writer that I worked with. The needs as evaluated by Radley were Brakes all around, New Tires, Upper and lower ball joints, and replacement of all heat/AC doors that control the AC/Heat distribution in the vehicle, as I requested.. I went to Radley to pick up the vehicle and found as delivered back to me, the AC vents were not functional and obviously not tested by the mechanic. I Never left the lot and put vehicle back in service bay. After that the AC doors were still dysfunctional and required reloading the software that controls the positioning of the doors, no obvious Quality check. The next attempt to pick up the vehicle I found that the Brake job which was rotors, pads, fluid replace & hopefully bleed the brakes. Obviously an item that was not tested and the brake went nearly to the floor without successfully stopping the vehicle. Back to the shop again and was returned to me delivered and finally it looked like we may be OK, but now the AC doors are intermittent and the cold air has changed to less than satisfactory cool air when it works. The contents of the Glove box was jammed into the center console rather carelessly. After spending more that $5000.00 on these repairs I am VERY hesitant to return it to Radley service with concerns that are due to the total lack of Quality Control over their service bays. I would like the systems to function as designed but feel the Monetary hole may grow deeper if I take it back to Radley. We have been using Radley for years and they have become less than trust worthy for my vehicle repairs. The rating reflects my opinion. More

FOLLOW UP: We FINALLY got the vehicle in the shop. Never heard from Mr Pittman since the initial call. They replaced the carpets and crossing their fingers it won’t leak again. We will see. But this dealers heard from Mr Pittman since the initial call. They replaced the carpets and crossing their fingers it won’t leak again. We will see. But this dealership is AGAIN not helping us. The vehicle still isnt done- We have a business trip planned and let Vikki Koons know previously about it and now she is going back on her word and they refuse to cover our rental while our car is in the shop and we’re away on our trip! And NOONES even wanting to help us. It seems like reviews are the only thing that gets them to do something. So here you go. More

Horrible! Slow service. Wont honor loaners under warranty. Constant excuses. Just straight up typical car dealer con job. After 2 cars..will NEVER buy another. warranty. Constant excuses. Just straight up typical car dealer con job. After 2 cars..will NEVER buy another. More

Do NOT trust service center or this dealership We have always bought Chevys and have had our cars serviced here. Until now. The last two times we had tried to get our cars serviced they have tried We have always bought Chevys and have had our cars serviced here. Until now. The last two times we had tried to get our cars serviced they have tried to rip us off. Recently Justin the service manager called to tell us how our car was in terrible shape. But we could trade it in and explained all the great deals. When we said we had a dealer we always use he became rude and wanted to know how he was going to get paid for his diagnostic. The trip before this one? They wanted $2000 for brakes and rotators because they were so bad. Car didn’t pass inspection. My husband bought $64 brakes and it passed. Be warned. Nothing is good about this place. More