Rafferty Subaru

If I could leave a 0/5 star rating I would. I purchased a Crosstrek at the end of 2023. The sales person who helped me was personable but the process was far from simple… And the accessories I purchased a Crosstrek at the end of 2023. The sales person who helped me was personable but the process was far from simple… And the accessories promo I was originally offered- they tried to say it wasn’t valid… weird, but whatever. When I brought my car in for its 2nd oil change the service team put the wrong oil in my car. I got a call a bit after leaving and was told I needed to bring it back because they made a mistake and put the wrong oil in my car… The third time I brought it in for an oil change, I was told someone would call me when it was done. No one ever called- so I took my extra key to the dealership after hours in hopes my car was complete and was accessible somewhere on the lot- since I needed it for the next day. Not only was my car in the middle of the parking lot (not a parking spot), but it was completely unlocked and the key was in the cup holder. I called 3 separate times and left messages to pay over the phone- and report how my property was mishandled. No one called me back. About 4 weeks later, someone called me saying I had an open invoice that needed to be paid- and claimed they never got any messages from me… I honestly don’t understand how the Rafferty Subaru dealership puts incorrect oil in a Subaru. And/also completely disregards securing a vehicle they are in possession of- even more so since- Rafferty wasn’t even open the following day. 10/10 would NOT recommend. It’s one thing to have horrible customer service it’s another to be so careless with someone’s else’s property. Lame. More

The team at Rafferty did a great job from start to finish. They made sure my new car was ready as soon as possible. finish. They made sure my new car was ready as soon as possible. More

Provided clear and honest explanations of the financials. Little pressure. Spent time explaining the car's electronics. Overall very helpful Little pressure. Spent time explaining the car's electronics. Overall very helpful More

I used the Express Service and was advised to come in the afternoon since there would be less of a wait. I believe was in and out in less than an hour. Very good experience with Parker, the Service Repres afternoon since there would be less of a wait. I believe was in and out in less than an hour. Very good experience with Parker, the Service Representative. More

Rafferty Subaru was really good they worked with me to get my lease car I love the car and would recommend them to anyone .... Larry the salesman was great get my lease car I love the car and would recommend them to anyone .... Larry the salesman was great More

Parker is an excellent service representative and an asset to Rafferty; always knowledgable, courteous and professional. asset to Rafferty; always knowledgable, courteous and professional. More

I have purchased 3 Outbacks from Rafferty. Everything about this dealership is professional. I trust them and have recommended several friends to them. Everything about this dealership is professional. I trust them and have recommended several friends to them. More

The salesman Jason Brandt was excellent with the transaction and the review of the car. It was a pleasure purchasing a car at Rafferty Subaru transaction and the review of the car. It was a pleasure purchasing a car at Rafferty Subaru More

The experience was easy and straightforward. We knew what we wanted and Dean did not push us for anything we didn’t need. We weren’t sure if we were going to be able to acquire the exact model/c We knew what we wanted and Dean did not push us for anything we didn’t need. We weren’t sure if we were going to be able to acquire the exact model/color I wanted but the team made it happen. I’m very pleased. More