Rainbow Chrysler Dodge Jeep Ram of Amite - Service Center

Brought truck in for manifold leak with the intention of replacing the headers while y’all were extracting broken bolts. We asked if they could use the headers we had already purchased and it was agreed. I replacing the headers while y’all were extracting broken bolts. We asked if they could use the headers we had already purchased and it was agreed. I was given a quote I was happy with and my son left the truck there. After the truck was there for 3 weeks because of necessary tools needing to be ordered and trouble extracting broken bolts y’all informed me that you could not remove last bolt and I had 2 choices. To purchase more parts or send components out to a machine shop so they can remove the bolt which was a significant amount more than the quote. Thousand plus don’t remember accurate numbers. I then told them we were going to come get the truck with the broker bolt and pay the for the repair that was not completed. My son picked the truck up on Saturday and the following day before he was headed back to college we were going to change the oil and when I popped the hood and went to remove the dipstick it was barely attached and oil was leaking where it attached at the bottom. The next day I had my son drop it off and I called asking to speak to the manager. The service manager called me back a couple hours later and apologize for the truck leaving your shop in that condition. He then told me that he was going to make everything right and fix the dipstick leak and finish the job it was in there for initially so I told him that I appreciated that. A couple weeks later they called me and said that they had finished the job so I had my son drive back from Ruston again to pick it up on a Saturday. He drove back to school the following day and he got under the truck cause they told us that the new header had a hole in one of the welds but in reality it was where the mechanic had run a drill bit into it and there was also a bolt that was stripped off and sitting in one of the holes hand tight. I sent the pictures of all of that to the service manager and he told me that I could bring the truck back but I am not and I will never be back to do business there. I understand the job was has but if you didn’t have enough competent people to do the work you should have never agreed to do the job. More

Rainbow Chrysler Dodge Jeep Ram of Amite has an exceptional service department known for its knowledgeable and friendly team. They prioritize customer satisfaction by ensuring efficient, maintenanc exceptional service department known for its knowledgeable and friendly team. They prioritize customer satisfaction by ensuring efficient, maintenance and quick resolution of issues, while keeping me informed throughout the process. I highly recommend their services for anyone in need of car maintenance. More

Staff was nice and friendly. Kristen always kept us informed of what was going on during our repair. Kristen always kept us informed of what was going on during our repair. More

Very nice people make you feel comfortable and very clean place the service department is outstanding Corey the Service Manager is such a awesome guy and very knowledgeable and helpful for any of you automot place the service department is outstanding Corey the Service Manager is such a awesome guy and very knowledgeable and helpful for any of you automotive needs More

They were very helpful with the problem I had with extended warranty. If was very challenging experience and the service department helped me from start to finish. Thanks, Woody extended warranty. If was very challenging experience and the service department helped me from start to finish. Thanks, Woody More

I have only had dealings with the service department, and they have gone above and beyond my expe they have gone above and beyond my expe More

Awesome staff. Great service. Friendly and efficient. Listens and tries to help as best they can. Great service. Friendly and efficient. Listens and tries to help as best they can. More

Had great service when I brought my truck in for some warranty work and a 50 gal fuel tank up grade! warranty work and a 50 gal fuel tank up grade! More

Great service. Only thing is I shouldn’t have had to wait 2 hours to be told my tire sensors had to be ordered. With an appointment for that. Seems to me they shoul Only thing is I shouldn’t have had to wait 2 hours to be told my tire sensors had to be ordered. With an appointment for that. Seems to me they should have already known that. More

Very poor. Issue with vehicle was finally fixed but what an experience to get there. A couple of the items needing repair were done but parts had to be ordred. Issue with vehicle was finally fixed but what an experience to get there. A couple of the items needing repair were done but parts had to be ordred. I asked if I could come get my vehicle and just come back when the other parts arrived and was told that if I come pick it up (actually needed the vehicle for work) that they would have to cancel the parts on order as the vehicle had to stay there for the parts order to be valid. I called Mopar and they said this is an independent dealer and they have little control over them. Also was told that no work could be done until all parts are received by them. Well, when I went to pick it up the slipped and said that repair items were done incrementally, not all at once. My recommendation is to drive a few extra miles to a different dealership. More