Rairdon's Dodge Chrysler Jeep Ram SRT Viper of Marysville
Arlington, WA
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 10:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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A understanding of the that needed to be done dealing with my warranty and also staying in contact threwout with my warranty and also staying in contact threwout More
We brought our van to Rairdon’s Marysville after having been diagnosed with some issues at another local mechanic. We were told by the previous mechanic that there is coolant in one of our cylinders which been diagnosed with some issues at another local mechanic. We were told by the previous mechanic that there is coolant in one of our cylinders which is causing the engine to hydrolock which is also causing a battery relay and starter to fail. We realized this issue may be under our vehicles warranty and decided to take it to Rairdon’s. Upon dropping the van off we inform the service adviser (Tony) multiple times in person and later over the phone about the said issues. Mainly concerned about the coolant in the cylinder bc we are concerned it’s the main issue causing the other problems. After having the car for a while Tony calls to tell us our starter and battery relay need to be replaced. We ask again for our cylinders to be checked as well bc the issue with the starter and battery relay will happen again. We are hesitant to only approve work on the starter and battery relay. Tony later calls to tell us they had a starter “laying around” replaced it, and got our van to start, and that there was no coolant in the cylinders. At this point we are unsure who to believe but think the first mechanic may have gotten it wrong, so we agree to have the two things fixed that were recommended. We pick the car up on a Friday evening, drive to a few stores and I notice smoke coming from the exhaust and an odd smell I’ve never smelled before. We drive it home and early Saturday morning I go to start the van, and it doesn’t start. Sounds exactly like before. We have the van towed back to Rairdon’s and after they look at the van, they tell us we have coolant in multiple cylinders. After talking with the GM it was confirmed that Tony lied about the cylinders being checked at our last visit. I believe their exact words were “there was no indication of coolant being in the cylinders”. I believe telling them several times that was our concern and that it was confirmed by another mechanic is exactly that, an indication. I would caution anyone seeking transparency and honestly from bringing their vehicles to this service department. They currently still have our vehicle, I may update this review after the situation is fully resolved. More
Service was great. Very communicative with me. Sales department stood by what they said they would do. Very communicative with me. Sales department stood by what they said they would do. More
Responsive and got my vehicle scheduled and in for service quickly. They were very attentive to my concerns and addressed each. Finished quickly and got me on my way. service quickly. They were very attentive to my concerns and addressed each. Finished quickly and got me on my way. More
Always friendly and they always do great work on my truck. Very good dealership and people truck. Very good dealership and people More
Tim Salerno here, leaving a message about my experience with Michael in service, at Rairdon’s Dodge in Marysville. He took very good care of me, informed me of everything that was going on and had my servi with Michael in service, at Rairdon’s Dodge in Marysville. He took very good care of me, informed me of everything that was going on and had my service completed in record time. I also have a component with my brakes that has been on order that he updated me on and advised me not to drive my vehicle long distance as I was preparing to drive my truck out of state.He was obviously a big help to me. More
Tony in Service was awesome! Great communications and gracious about explaining the service needed. The entire experience was great. Great communications and gracious about explaining the service needed. The entire experience was great. More
Service was great Steve was my service advisor and took care of me kindly! He made sure everything was done up to my standards. This was a service that was paid by my original dealer and he handled everyth care of me kindly! He made sure everything was done up to my standards. This was a service that was paid by my original dealer and he handled everything with the original dealership to get this paid out and squared away. Great experience overall. More



