Rallye Lexus

"Completely satisfied with this major purchase experience" My salesman was Mr. Neil Fogel. He was personable and knowledgeable and immediately put me at ease. To get to the point, I purchased two cars ; 2015 My salesman was Mr. Neil Fogel. He was personable and knowledgeable and immediately put me at ease. To get to the point, I purchased two cars ; 2015 RX 350 and a 2014 ES350 feeling quite comfortable that I would receive the best service from both Mr. Fogel and Rallye Lexus. More

Wonderful experience!! Kevin Losee is a great salesman. He was very nice , patient and knowledgeable . I drove to Rallye Lexus from Westchester to look at the 2009 Rx 350 w Kevin Losee is a great salesman. He was very nice , patient and knowledgeable . I drove to Rallye Lexus from Westchester to look at the 2009 Rx 350 which I saw on line . When I got there I test drove it . I loved it . Kevin made my buying experience a smooth and pleasant one. I would recommend Kevin to anyone who is looking to purchase a Lexus. Luisa Damiani More

My Bitter Sweet Experience. This was my personal bitter/sweet experience that turned out so sweet! I was replacing my 17 year old Lexus that I truly loved because it was the last This was my personal bitter/sweet experience that turned out so sweet! I was replacing my 17 year old Lexus that I truly loved because it was the last tie I had with my loving husband who had passed 12 years ago. I had never purchased a car before on my own and for all good reasons this car was just fine. On the insistence of my son ,we stopped into the Rallye dealership where my car had been always serviced. I was directed to Niel Fogel who must have sensed my feelings. With very few words, he was very warm ,friendly and understanding and in a matter of minutes he won my trust. His approach was most kind and in no way pushy. .The information rendered showed me this was the right time to let go and move on. My bitterness ,really my sadness turned to sweetness as i purchased my new 2014 Lexus. It did seem right and Neil Fogel made it happen! More

MR FOGEL IS AN EXCELLENT SALES PERSON I walked into the showroom and asked for an experienced salesperson. I was connected with Mr. Niel Fogel. It was a pleasure to work with him. He is I walked into the showroom and asked for an experienced salesperson. I was connected with Mr. Niel Fogel. It was a pleasure to work with him. He is very knowlegable and detail oriented person. Very easy going and definitely not pushy. He made feel very comfortable and he gained my trust quickly. The whole process was a very positive experince. I would highly recommend working with Mr. Fogel. More

Best experience ever It is impossible to write about Kevin Losee without using all superlatives. He was not only knowledgeable but attentive to our every need. He is gra It is impossible to write about Kevin Losee without using all superlatives. He was not only knowledgeable but attentive to our every need. He is gracious and has an ease about him that makes for a comfortable experience. We have been buying cars at this dealership for years and just when you think that it could not get better, along comes Kevin. Michael Montijo, our vehicle delivery specialist, has the patience of a saint when dealing with the technologically impaired such as ourselves. This review would not be complete without mentioning Stuart Brenner, who quietly makes certain that all runs smoothly. Terry and Ted More

Neil Fogel was great to work with It was a pleasure working with both Neil Fogel and Anthony Costanza. They were both extremely accommodating, courteous and responsive to all our ques It was a pleasure working with both Neil Fogel and Anthony Costanza. They were both extremely accommodating, courteous and responsive to all our questions and concerns Unfortunately, our experience with the Financial Service Manager, Mike Caristo, almost caused us to forfeit our deal. We found him to be intimidating, condescending, and outright rude. If not for Neil and Anthony we probably would have walked out. I hope no one else has to deal with this gentleman. My sister, Zena Kelly, and our close friends Mark and Lorraine Aglora are owners or at least 2 Lexus' which prompted us to consider Lexus. More

I have never felt more disrespected. My father and I had went to this dealership in order to look for a pre owned ES350, we found one that caught our eye and negotiated a price with our s My father and I had went to this dealership in order to look for a pre owned ES350, we found one that caught our eye and negotiated a price with our sales person LEO CRUZ along with the pre owned manager STUART. When we had came back to the dealership 1 day later to drop off a deposit and to complete some initial paper work. We were asked to sit with the finance and dmv person. Up until that point everything was going fine. I walked in and I greeted her saying "hi MICHELLE", she didn't glance up to greet me, no hand shake, no please have a seat, she kept staring at her computer and just said "hello". No big deal, after my father was done signing the paper work for new license plates and etc I had asked her if I was qualified to receive the referral coupon since I was already a satisfied client at Rallye Lexus. MICHELLE"s response was "I am not taking any more money off of this car than we already did". I continued to explain to her that this was not a coupon to save money on this purchase but a referral program in which I was told about by the finance manager when I was leasing my car, she then with an attitude and irritated tone said to me "which finance guy told u about this referral program? I have been working here for 23 years and I have never heard of such a thing". So then I tried to explain to her that it was a gold color rectangular shaped thick paper referral coupon which had to be filled out and signed and sent to Rallye. She then proceeded to raise her voice at me and said " I WILL NOT REPEAT MYSELF FOR THE THIRD TIME THAT I HAVE NO IDEA WHAT THE blank IT IS THAT YOU ARE TALKING ABOUT, SO IF YOU DO NOT PUT YOUR EYE BALLS BACK INTO YOUR HEAD YOU CAN GET OUT OF MY OFFICE" That is when a manager ran into her office and told her to step outside so he can have a word with her. When she walked back into her office she threw the paper work at my father and said "Now the both of you can get out of my office and go finish this up with your sales person. At this point in time words were exchanged between her and I but I must note that there were no profanities being thrown around, my mother was there, my father who is 69 years of age was present so who ever is reading this can get the idea. I had now walked out of her office and as I was about to walk away I asked the manager and my sales person if they had ever heard of this referral program and they both said "yes"! So now I wonder how could the both of them had heard about it and this MICHELLE character didn't? Anyways at this point in time I was standing by the podium along with the manager, sales person, and receptionist and we were talking about this situation and at no point in time did I get an apology. MICHELLE then proceeded to walk towards me saying to the manager that she wants us to leave the dealership and at that point I flipped out asked for my fathers deposit back and we had left. I am completely disgusted by this dealership and if I could I would return my car back to them because just knowing that it came from there is such a turn off for me at this point. I will NEVER shop at a Rallye dealership ever again! Michelle Gonzalez single handedly ruined this deal and my relationship with Rallye Motors More

Third time is a charm. This is the third time I have leased a Lexus using Neil Fogel as my salesperson. As always it has been a pleasure. Neil is informative, courteous and This is the third time I have leased a Lexus using Neil Fogel as my salesperson. As always it has been a pleasure. Neil is informative, courteous and and is extremely knowledgable .I am very happy with my new car and would strongly recommend Rallye Lexus and Neil Fogel. More

Very good deal. Even better people. Jeff had a positive attitude from the time my wife and I met him. He was knowledgeable, friendly and committed to find a way to get us the car we wan Jeff had a positive attitude from the time my wife and I met him. He was knowledgeable, friendly and committed to find a way to get us the car we wanted. He was the difference in getting the deal done. Michael did a truly great job in explaining the technology of the car. He could anticipate some of the questions, knew all of the answers and was extraordinarily patient. With both Jeff and Michael there was never a rush and they both went out of their way to make sure that your experience exceeded your expectations. More

Working with Neil Fogel was a pleasure More often than not leasing or buying a new car is not a pleasurable experience. Typically it's a high pressure situation where you are made to feel More often than not leasing or buying a new car is not a pleasurable experience. Typically it's a high pressure situation where you are made to feel like if you don't sign the contract right then and there the price will evaporate overnight and you won't be able to get that "great deal" that's being offered. Working with Neil Fogel was a pleasure. He is a true professional. He was polite, knowledgeable and low key. He worked with me to arrive at a price that I was comfortable with and get a car (Lexus IS 250) with the options that I wanted. When he told me that the relationship didn't end when I signed the lease and picked up the car, that it just began and that I should fell free to call him if I ever needed anything, I believed him. Truly excellent customer service. More