Ramsey Nissan

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Erik Slotnick, Manager and Drew VanDurme, GM

My Review of Ramsey Nissan:
I purchased a new Altima on October 20. I considered the Altima an option for my requirements based on the answer Ramsey Nissan provided about specific functional capability. Within 72 hours of purchase it became clear that Ramsey Nissan gave me inaccurate information about the ability of the Altima to support that function.

If I had the accurate information I would not have purchased the car. I immediately notified Erik Slotnick that I wanted his recommendation for remedies to the situation, up to and including Ramsey Nissan buying back the car. I'm told by Erik that he escalated my request to the General Manger, Drew VanDurme.

After about 10 days I was informed the only option Ramsey Nissan would offer is a $108 refund. To initiate the refund I had to go to back to Ramsey Nissan, to be informed a refund check would take a few days and be mailed to my home.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Creran, Robert Morath

My Review of Ramsey Nissan:
Ramsey Nissan is a top notch car dealership! Robert Morath, helped me with the purchase of my 2006 Outlander. He was very professional, polite and HONEST. I was looking for a safe and reliable car for my newborn son. Robert was able to explain the all the features, and pros and cons of each car I test drove and helped me make the best decision for my family. Furthermore, after I had made my decision to go ahead and purchase the car, he made the mounds of paperwork a breeze!

Cheers to you Ramsey Nissan and Robert Morath!

Thank you!

P.S. Thank you John Creran for going above and beyond on working with me on the price of the car!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Diego

My Review of Ramsey Nissan:
They were friendly and helpful and made the experience relatively painless! the back office staff were polite and methodical explaining the paperwork, my old trade -in was quickly evaluated and we were able to compromise on certain things which made a deal possible

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Samir "Sammy" Ali

My Review of Ramsey Nissan:
My experience here was excellent. I purchased a new Nissan Altima with a 2002 Jeep Wrangler trade in and had absolutely no issues. They were very easy to work with and did not play any of the normal car dealership games that are expected. I will absolutely shop here first for my next car purchase, especially with Sammy.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jim DeGhetto, sales/Eric manager and Fred Finance

My Review of Ramsey Nissan:
This is the BEST Nissan dealership and experience I've ever had, and I've had Nissan's a long time! Jim DeGhetto could not have been nicer! We quickly came to a price agreement; usually, the length of time you spend in the dealership is ridiculous when it comes time for the financing, but they got me out in the one hour they promised me! That never happens! Jim went over everything with me before I actually took possession of the car, going so far as to set up my Bluetooth!
I feel I've even made friends there, and will go up to visit and bring them some more of my apple bread!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Andrew Woodell & Diego

My Review of Ramsey Nissan:
I have given a great rating because the issues we had were addressed and handled in a timely manner. Andrew was the person we dealt with the most in this purchase as he was the internet sales contact person. My husband and I were apprehensive about purchasing a vehicle on the internet as we live in RI and would be purchasing a vehicle in NJ. Andrew was very pleasant, honest and helpful by answering any questions we had. He was very fair in what he agreed to give us for our van. The vehicle we were interested in was in the exact condition he stated over the phone. We can't say enough about how wonderful he was to work with.

Diego assisted with the sales purchase and was helpful and pleasant. There was an issue with the antenna as it was missing and we could not get any radio stations to come in. We did not realize this until we got the vehicle home. Diego coordinated getting a new antenna, however the incorrect one was sent to us ( an imitation antenna). It became somewhat of a hassle working with the company who sent it. However, in the end Andrew coordinated us getting one from a local dealership and even paid for it himself! That is going above and beyond for customer satisfaction!

One other issue of great importance was the registration. In RI the vin check needs to be done with an original title and the dealerships handle this before the sales agreement is signed. My husband and I were unaware of this and my understanding was that some officers are sticklers about the original title. Fortunately, they did the vin check for us. My husband had to drive the vehicle with no registration for about a week and a half. The finance department expedited this matter once the vin check was done and overnighted the registration to us.

In the end, we understand things can happen, but it was how the issues were responded to that made the difference. We want to thank Andrew and Diego for everything. I love my new vehicle!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jim DeGhetto, Eric, Tony Lee

My Review of Ramsey Nissan:
When I saw these reviews and comments, I have to say I was skeptical. How could a car dealership be THIS good? I live in south jersey and took the chance and drove an hour to this dealership. From the moment I walked into the front door, I was impressed.. Arriving around lunch time, the receptionist was very professional and set aside her lunch to assist me. No sales rep was available so she found Eric (the sales manager) who promptly found me a sales rep (Jim). My first time there, Jim spent 2 and 1/2 hours going over the xterra with me. Specs, options, test drive, estimated trade-in, looking up financial offers, the whole nine yards.. and all the while, there was no agreement that I would make the purchase. He wasn't pushy or forceful like you would expect a car salesman to be. Very down to earth, understanding and would work with you. I left that day with all the information I needed to think about the offer and talk to my wife about it. We went back the next day and ended up purchasing the vehicle from Ramsey. But the professionalism didn't end once you agreed. We went to see the financing guy, Tony Lee. Boy, he's some piece of work.. in the good sense. He worked to get us multiple offers from different banks, working out different APRs with different scenarios with and without the rebate. Didn't force us to buy any additional "options" that usually jack up the price. Overall, the staff at Ramsey is courteous, professional, humorous and knows when to be witty to ease an other-wise tense situation when making such a large purchase. In fact, we even got two recommendations on where to eat around the area from Jim and Tony (we loved both locations). Would I go out with these people for a round of drinks after work? Damn right I would. Would I recommend this dealership to my own mother? Damn right I would.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Samir "Sammy" Aly, Murph

My Review of Ramsey Nissan:
The Ramsey Nissan Dealership provided us with the professionalism, advice, and excellent service that we had been searching for as we began our "car buying" search. Both Murph and Sammy were friendly and treated us very well and made the process go very smoothly and even, enjoyable. Thank you so much for our new Nissan Altima! We look forward to coming back to you in the future!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sam Sierra, Bane

My Review of Ramsey Nissan:
The reason I went with Nissan, after all other the other cars I had looked (I had even gone to other Nissan dealers) was, Sam Sierra. He went that extra mile to make sure everything I needed was taken care of, and that I had no questions unanswered. The price of the car was also kept right in the ballpark of what I was looking for. I love my new car! I have before owned Nissans and was in a HORRIBLE accident with one of them! The car flipped and rolled 3x and slid on the roof for about 50 feet or so. I was able to walk away and with little damage to myself. In about 3 weeks or so was able to get out of the house and back to work. The car was totaled but it saved my life! There was NO interior damage. The only way you new the car had been in that type of accident was external and that the airbags deployed. I wish I could do a comercial for Nissan! hahahaha

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sam Sierra

My Review of Ramsey Nissan:
Sam Sierra of Nissan Ramsey was a great help in our search for a new car. He was extremely well-informed on the specs of the vehicles we were interested in and was able to get us a great deal. We had dealt with other dealers in our search, and they were all the typical 'tell you anything to get you to buy from them' guys. I would highly recommend Ramsey Nissan and Sam Sierra.

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