Ramsey Subaru

Ramsey Subaru
905 Route 17 South
Ramsey, New Jersey 07446
(800) 683-8035

Manufacturer: Subaru

Most Reviewed Employees
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Dealership Amenities
After Hours Drop-Off
Cable TV
Customer Lounge Area
Express Service
Free Coffee
Free Loaner Cars
Free WiFi
Instant Financing
Laptop Computers
Parts Store
Pet Friendly
Shuttle Service
Television
Valet Parking
Vending Machines


Twenty-Four Month Rating: 4.5/5
123 Reviews
Ramsey Subaru

Overall Score: 4.5 Star Rating4.5



About Ramsey Subaru
Certified: Ramsey Subaru
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Ramsey Subaru has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



chris64i
4/23/2012 2:33:03 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Brian Wallin

My Review of Ramsey Subaru :
My wife and I couldn't be happier with everyone at Ramsey Subaru. We have now purchased two cars in the past year (one new and one CPO)and have nothing but good things to say about our experience. Brian Wallin assisted in both purchases and we would highly recommend him to anyone. He was very professional, informative, and respectful and actually made the car buying process enjoyable.

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subie6nation
4/17/2012 8:34:26 AM

Overall Score: 4 Star Rating   3.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dayton

My Review of Ramsey Subaru :
The dealership was extremely pleasant and had the vehicle I was looking for. Although I did not purchase a Subaru, my salesperson Dayton was very helpful and informative. He promptly gave me my deposit back on a car that I originally wanted, but later opted out of it.

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allardjohn
4/16/2012 3:19:06 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Brian Wallin

My Review of Ramsey Subaru :
Brian, was very knowledgeable and good to work with. When he said he would do something he did it and in the time period he said he would.

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qwerty12
4/14/2012 10:42:16 PM

Overall Score: 3 Star Rating   3.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Josh and Clayton; Jim Conroy

My Review of Ramsey Subaru :
Update: Received phone call from Jim Conroy from the Ramsey Auto Group who listened to my issues and discussed with the Ramsey Subaru team. Jim asked how he could make the situation tight and I told him. He then followed through and sent a check to compensate me for the poor service I received. Didn't get me the car I ordered on time, but very good to see that the Ramsey group does take customer service seriously even though some individuals in their organization do not (1 individual partially responsible no longer works at the dealer).
Original Message:
Do not recommend Ramsey Subaru if you are ordering a car. Their integrity and customer service are the worst of any new car dealer I have used (purchased about 8 other new cars) Used Truecar.com and Ramsey had the lowest price on an Impreza Sport Limited within 200 miles of my home in PA. Local dealers were about $1k more. I contacted Clayton and order the car from him on Dec 2nd 20111, and was told it would be 6-8 weeks until delivery. On Jan 12th I asked when it would be in and was told "it should hopefully be filled on our next allocation in 2 weeks". On Jan 20th, I contact Josh who told me he had no updates and would get his allocation in about a week. On Jan 30th after I e-mailed him he said he had no info and I could call the 1-800 number. I then heard from John and communicated with him as well as Josh. Sometime in early Feb or so John told me that another customer and I had the same VIN for a Sport Limited delivered to Ramsey. Josh mentioned nothing of this and can only imagine that they gave it to another customer that walked in and paid more. I was pissed, but since that model was not available at any dealer decided to wait for the next one. I was then told by John and confirmed by Josh that a Limited had come in for me instead of the Sport Limited. I have never heard of a dealer ordering the wrong model and the paperwork I had was clear. Josh had no good answers and said they could lower the price by $500 which was the difference in vehicle costs (MSRP difference on the Subaru site is $1,000). I asked for another $200 off and was told they could sell it to anybody coming in for a higher price. I finally picked up the car in early April (couldn't be a Saturday which I requested and only Jerry could do the delivery paperwork) and went relatively smooth. Neither Josh or anybody else apologized, but Josh was big enough to throw in a maybe $10 small Subaru first aid kid. Fortunately John from the National office was more concerned with Subaru's reputations and for integrity since they compensated me with an extended warranty plan. Would not buy from Ramsey ever again even if I had to pay more elsewhere. They can not be trusted and I constantly had to ask them for updates. They also appeared to have sold two cars that should have been mine and turned a 6-8 week estimate into twice that.

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uke
4/11/2012 4:39:17 PM

Overall Score: 4 Star Rating   4.4  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joshua Jacobson

My Review of Ramsey Subaru :
I am current Subaru owner, have been servicing my car for last 7 years at Ramsey Subaru, was looking to upgrade to 2012 model.
I have sent offer for a new Forester via Ramsey Subaru web site for one car and have requested more info about another one.
Josh Jacobson was courteous and worked very hard to assist me
and he made sure that all my requests were addressed. Thank you Josh for the experience.
I will look forward to going back in the future.

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lindacarson
4/11/2012 12:41:21 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Clayton , Shane

My Review of Ramsey Subaru :
I used the internet to reach out to local dealers for my new Forester. Clayton called me
the very same day and got all my information. He set me up for the EXACT vehicle I wanted to be picked up in 2 days...at a time that was perfect for me. I arrived for my 4pm appointment and did not wait at all. I went to speak with Shane and the lease was set up and I had my new car in 20 minutes. Clayton went over all the instructions with me and I was driving home in a total of 30 minutes. EXCELLENT experience...I will continue to buy my cars from Ramsey Subaru. They are a 10/10 dealership...I will recommend them to everyone. Thanks again Clayton and Shane...I LOVE my car. Linda Carson

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leon and peggy
4/6/2012 8:29:44 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dayton Lau

My Review of Ramsey Subaru :
We purchased a new Subaru Forester yesterday, a transaction I initiated by phone, looking for the best price on the one car available in the region that met our specifications. Ramsey Subaru gave us a price $1200 lower than the other we had been quoted.
Dayton Lau, our salesman was meticulous in dealing with the details of transferring plates and registration from our previous car. In the four days before we picked up the car he sent numerous clear and detailed e-mails to confirm responses to my questions, and was always friendly and available by phone. There was only one day this week that we could pick up the car, and Dayton came in to the dealership on his day off to make that possible. Thanks Dayton!

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sberto
4/3/2012 3:03:26 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dayton Lau

My Review of Ramsey Subaru :
I looked for a new Subaru car with Consumer Report site help. Ramsey Subaru answered the Consumer quote and also added a bonus, resulting in a good price. Ramsey Subaru had the car with the configuration I wanted. Getting the price with Dayton over the phone took 10 min, and after 1.5 hours at the dealer I was driving a new car. Dayton was pleasant and helpful, and so was Jerry ( the Financial Mgr.) So far I have no problem recommending this dealer and Dayton to my friends.

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JHiguera
4/2/2012 2:53:46 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Dayton Lau

My Review of Ramsey Subaru :
We were extremely happy to have had the opportunity to work with Dayton and Ramsey Subaru. He was friendly, helpful and patient. AFter visiting several other Subaru dealerships, we decided that there was no comparison. Ramsey Subaru proved to be a very pleasant and stress-free experience. We look forward to working with Dayton and Ramsey Subaru in the future.

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juhb6
4/2/2012 2:28:18 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Dayton Lau and Jerry from finance

My Review of Ramsey Subaru :
Dayton and Jerry were both well informed, informative and refrained from applying pressure. All fees and costs were carefully explained and detailed, before I was asked to agree to a price or deal. The certified car I purchased was cleaned, detailed and painstakingly checked out before it was delivered. I am very pleased with the car, and with the manner in which Dayton, Jerry and the other professionals at the dealership dealt with me.

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