Ramsey Volvo

Reason for Visit: Service

I recommend this dealer: No

My Review of Ramsey Volvo:
My husband and I were on a road trip from Atlanta, GA to NY to visit my husband's grandmother who was extremely ill and dying. On the road trip our car started to make a rattling noise. We brought in our car and told them that if they could not handle this quickly to tell us since we needed to get to our destination quickly. They said they would look at it that night and call us that night to tell us what was wrong with it. We never received a phone call and had to call them the following afternoon. They never even looked at it and would call back later. They told us that our entire drive shaft needed to be replace and would cost $1800. They replaced the drive shaft and the noise was still there so they put our original driveshaft back in. Kenny the mechanic said he would call within a few hours. Three days later we had to call him since no one bothered to call us. Kenny said that our differential was failing and that he couldn't figure out what was causing the noise but knew it was coming from the back of my car said and since he couldn't pin point where he wanted to replace my entire back end for $3,100! Mind you this is a 1998 XC70 only worth $8,500. I told him we would call him back and not to do any work to our car. I looked on line to find out that it is extremely rare for a differential in a Volvo to fail and if it did it would be inoperable, we drove it 85mph almost the entire way. I called my Volvo mechanic back in Atlanta and he was in total agreement with the information I found and said to get our car out of there, that we were getting ripped off. We had the differential greased well and drove all the way from NY to Atlanta nonstop, 85mph and no noise! We just picked up our car from our mechanic and it was a loose piece in the driveshaft and cost less than $500. Need I say more?

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Ramsey Volvo:
This was my second volvo I leased. The first was from Kundert Volvo. When I went back to Kundert to lease another volvo they told me to bring my husband with me when I come back. I found this very rude, so I didn't go back. I went to Ramsy Volvo and met a saleman named Art. He didn't pressure me, let me take a test ride, and worked with me. I purchased the vehicle the next day and it was the best experience I have ever had leasing a vehicle. Salesmen should realize this is 2006 and the majority of people that purchase/lease vehicles are woman.

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