About Ramsey Volvo
This dealership is a
DealerRater Certified Dealer and is committed to providing quality customer service.
As a Certified Dealer, Ramsey Volvo has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.
This dealership is available to supply quotes for
new vehicle inquiries.
About Ramsey Volvo
Ramsey Volvo has been serving the Tri-State area for 25 years. We have a team of experienced Automotive Sales Professionals along with a staff of highly rated Service Technicians. Located only minutes from the George Washington Bridge and Rockland and Orange Counties Ramsey Volvo is a convenient and exceptional desitnation for all your new and Certified pre-owned Volvo needs.
alarch
5/8/2012 8:03:13 PM
Overall Score: 
5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Gary Parker, Frank Bennedict, Tim O'Loughlin
My Review of Ramsey Volvo:
Working with Gary Parker, Tim O'Loughlin, and Frank Bennedict was a real pleasure. They are all gentlemen and work hard to please. I would highly recommend this dealership and Gary Parker as a salseman.
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cakhuston
4/28/2012 8:44:38 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Tim Bourne
My Review of Ramsey Volvo:
A very positive experience. Not too pushy, but very informative and pleasant. Probably influenced our decision to make a quick purchase. I did a lot of internet research to learn about pricing. No real haggling but felt like we got a good price in the end. Good email follow-up. Got a great/fair trade-in price on 1998 Landcruiser.
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Response from: Ramsey Volvo
Added: 5/1/2012 9:36:41 AM
Thank you for your review and thank you for your business. It seems that the automobile business has made purchasing a car harder than it needs to be. We sell great cars at fair pricing and hopefully build good relationships with our customers that last for years. I hope that in the end that you found our way of doing business less stressful and more enjoyable. Thank you again.
Frank Benedict
General Sales Manager
Ramsey Volvo
reeshamoun
4/25/2012 1:48:44 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Gary Parker client advisor, Tim business manager and Frank General Sales Manager
My Review of Ramsey Volvo:
Dear Team at Ramsey Volvo.
I have never ever in my life received such great service from any dealer that I have ever dealt with. Our client advisor GARY Parker was not only professional, he was also extremely experienced and knows his product very well. The best part about Gary, he was not PUSHY like other salespeople... It really was a great pleasure working with him, and I highly recommend Gary and the team at Ramsey Volvo to all my friends and family... The professionalism of the dealership was amazing, all the way from Gary, to the business manager and the general sales manager. Even the owner took the time to say hello and thanks for the business. Great job, and thank you so much for the amazing service and price we received from Ramsey Volvo. We give you guys a perfect 10!!!
No one in my opinion could every compete with their service and pricing.
Thanks again from Riad and Stephanie.
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Response from: Ramsey Volvo
Added: 4/27/2012 4:18:31 PM
Thank you for your review. It is so very important to our business that the shoppng and purchase experience exceeds your expectations and allows you to comfortably recommend us to friends and family members. More importantly, however, is that we continue to make your ownership experience match the great service you received when you purchased your car. If we are great at that then we have earned your praise. If we ever fall short of your expectations in the future, please pick up a phone and let me personally know how to get everything back on track. Thank you again for your business and your kind words.
Sincerely
Frank Benedict
General Sales Manager
Ramsey Volvo
aver
4/24/2012 2:25:57 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Stan Rosen
My Review of Ramsey Volvo:
Stan was an experienced and professional salesperson. He was not pushy or aggressive in his tactics which in my opinion is a more successful selling approach. He was knowledgeable about his products whiched helped us make our decision. The interaction we had wih others at Ramsey Volvo was also good. I would recommend Stan and the dealership to my friends and relatives as the buying experience was pleasant and the staff was informative and responsive.
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Response from: Ramsey Volvo
Added: 4/27/2012 4:21:44 PM
Thank you for your business. It doesn't have to be a nightmare to buy a new car. I'm glad to see that Stan took the time to match you with the best car for you and your family and make the excperience a pleasant one for you. I promise that we will keep working to make your ownership as enjoyable as your purchase was.
Sincerely
Frank Benedict
General Sales Manager
Ramsey Volvo
Lorna S Smith
4/12/2012 8:14:57 AM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Stan Rosen
My Review of Ramsey Volvo:
I was put at ease instantly and Stan made the entire experience painless. I had confidence in his information. He was able to answer my questions and concerns and he seemed to understand my needs and offer me suupport as I made my final decision. I'm amazed how prompt everything occurred, insurance, financing and my car was ready the next day. Stan went over all the bells and whistles and made himself available should I need assistance in the future. Great job Thanks
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Response from: Ramsey Volvo
Added: 4/13/2012 9:52:38 AM
Thank you so much for your review. It is our goal to insure that your shopping and purchase experience is easy and stress free. When we succeed in our mission we begin a partnership that lasts throughout the ownership period and often results in customers that want to own Volvo's again and again. I hope that we are on the road to that type of relationship with you.
Sincerely
Frank Benedict
General Sales Manager
Ramsey Volvo
sergio5309
4/4/2012 12:03:31 PM
Overall Score: 5.0
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Stan Rosen
My Review of Ramsey Volvo:
I am a long time customer of Ramsey Volvo, because of their
extreme professionalism. I will continue to give all my
business to them.The atmosphere is very friendly and feels
like family. I also recommend Ramsey Volvo to all my friends.
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Response from: Ramsey Volvo
Added: 4/13/2012 9:58:11 AM
Thank you Sergio for your continued business. We will always remember that your business isn't a "given" and will cintinue to work to make your shopping, purchase and ownership experience exceptional. Thank you also for the great review and the ongoing referrals.
Sincerely
Frank Benedict
General Sales Manager
Ramsey Volvo
bshourihan1
4/4/2012 11:00:08 AM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Stan Rosen
My Review of Ramsey Volvo:
I bought my second car from Stan Rosen. Stan provided me with a no-nonsense, product knowledgeable and bottom-line buying experience both time. Thanks, Stan.
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Response from: Ramsey Volvo
Added: 4/13/2012 10:25:33 AM
Thank you for the great review. We try to make every buying transaction easy and transparent. I'm glad that you appreciate our approach to business and took the time to let others know your feelings. I promise that we will work just as hard to continue earning your trust throughout your ownership period.
Sincerely
Frank Benedict
General Sales Manager
Ramsey Volvo
MCollazo
4/1/2012 10:50:21 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: John Bayati, Tom Mandel and Frank Benedict
My Review of Ramsey Volvo:
This was my first time buying a car and these guys made it very special and the service and attention was superb. I would definitively recommend this dealership. Thanks you!
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Response from: Ramsey Volvo
Added: 4/13/2012 10:19:20 AM
Thank you so much for your kind review. Working with you was truly a pleasure from beginning to end. I hope that you really enjoy your Volvo, it's a great car and the color combination that you chose really fits your sense of style. Looking forward to helping you enjoy your ownership experience.
Sincerely
Frank Benedict
General Sales Manager
Ramsey Volvo
NickNet8
3/31/2012 4:10:39 PM
Overall Score: 4.8
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Stan Rosen
My Review of Ramsey Volvo:
Plain and simple. The whole experience was easy and rewarding. Though, we already knew what we were going to buy, we changed our mind. This was due to Stan's knowledge and patience. We did not feel rushed or overwhelmed.
Just a positive experience all around.
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Response from: Ramsey Volvo
Added: 4/13/2012 10:15:00 AM
Thank you for the great review. It doesn't have to be a difficult experience to buy a great automobile. It is imperative that each of our sales consultant completes a needs based analysis with our customers to insure that we professionally assist in selecting the right vehicle for your family and budget. When we take the time to do this correctly, it usually has good results. Please enjoy your car for many years and please call me personlly if we ever fall short of your expectations.
Sincerely
Frank Benedict
General Sales Manager
Ramsey Volvo
jgt10
3/7/2012 7:00:08 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Gary Parker, his boss Frank and Tim in the finance department
My Review of Ramsey Volvo:
I know a fair amount about car dealerships from the inside as my step-father owned a Chevrolet dealership in California over 30 years ago. I worked there during my late high school years. While that work was mostly in the repair and body shop as the "gopher" and "driver", I also talked to the sales and support staff. Working at his dealership gave me insight into how a good dealership is run.
For purposes of the "Important" statement below, and the Terms of use" below that, I have not worked at a dealership in any capacity since 1979. My step-father passed away 16 years ago. I did not inherit any interest in that dealership. I have never worked as a car salesman, service manager or "consultant", auto mechanic of any type, nor any capacity in the parts department. I have never owned any interest in any car dealership or any kind of automotive business.
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My wife and I have gone through buying and selling 8 cars. Some poor, most okay, one or two good. None that I would rate as great or excellent. We've learned to prepare for the trips to the dealerships and have agreed upon signals for "yes", "no" and "lets get out of here!"
Recent events have put us in a situation where we can replace one of our two middle aged Volvo's that are over 12 years old and well over 100,000 miles. I've been doing doing the research as it is "my" car that is being replaced.
On a weekday afternoon I walked into Ramsey Volvo to gather information about the C30 and S60 models. Brochures, general pricing, warranty, etc. This wasn't a cold entry, we had taken our Volvo's here for service and repairs. I already knew the service department was topnotch.
Gary was free so we started talking. Gary is a warm, pleasant and very helpful guy. I soon had my glossy brochures (with Gary's card attached :), some seat time in a C30 and an S60 and some good tidbits of information. To my utter relief, leaving was not like an extraction from behind enemy lines. :)
It took a few more visits to focus on what I wanted and buy a C30 from their inventory. My wife and I met Gary's boss and worked with him on the contract and with Tim in the finance department to get through all the required paperwork as quickly and painlessly as possible. The paperwork for buying car is second only to buying a house, which we also know far to well.
Never in this process did we feel pressured to "act now" or have a "limited time offer" sprung on us or other ploys to manipulate us. We are very grateful for this.
This was by far the most pleasant car buying experience we have had. I know a good part of that is due to Volvo's culture. I also know that it takes dealership management committed to that culture and individuals with the proper attitude and capabilities to make that culture a reality.
Ramsey Volvo earned those "5" ratings the right way, by providing a friendly, comfortable and supportive environment for one of life's most stressful events.
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Response from: Ramsey Volvo
Added: 3/9/2012 1:01:19 PM
Wow..Thank you! Your review will serve as a great coaching tool for me to use with all my sales consultants. We become so accustomed to selling and delivering new cars that sometimes we forget what a "big deal" an exceptional experience is to a customer. I'm so happy that you came away from your experience with an appreciation of what we try to do every day.
As a favor, however, please pick up a phone or a pen if we ever fall short of your initial experience. It is even more important to identify areas where we can improve and I promise that I will continue to work to make your ownership experience exceptional.