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Randall Ford - Service Center

Fort Smith, AR

4.1
111 Reviews

111 Reviews of Randall Ford - Service Center

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November 07, 2024

I’m a happy 48 year customer. Dave Hardwick has been my service rep for more than half that time. He does great. Also, Randale, my technician was very thorough. More

by charleywilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hardwick and Randale, my technician
October 29, 2024

Ricky Huerta got my vehicle in immediately when I was stranded during my travels accross country. My F450 has some electrical issues and he quickly figured out what was needed and reprogrammed my truck More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Huerta
October 14, 2024

The Service Department goes the extra mile to expedite repairs and maintenance and make the experience pleasant. More

by Cherale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Smith
October 09, 2024

Scheduling was very easy, they provided updates on the progress, and I love that they have a later pick up time than any other place I'm aware of. More

by Shanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Randall, Victor Magana
September 30, 2024

The good folks at Randall scheduled my truck for service at my home expediently. The van showed up the following day and the two man crew rotated my tires, changed the oil, checked the batteries and fluids, More

by Alberto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Randall, Victor Magana
September 27, 2024

Love the mobile service! Easy, quick, efficient and they come to your home. What’s not to love about that! Steven was professional, knowledgeable and completed the work qui More

by Leoest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Wiley, Michelle Cummins, David Hardwick
September 26, 2024

My first time here. Needed trans service which is lengthy. Live 30 miles away, single, so had to wait. Rep coordinated everything perfectly. Am now permanent custome More

by pjmyhra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Knounvisay
September 25, 2024

I have always gotten great service from Randall Ford. David Hardwick and his service personnel took care of my recent problems with my SUV. The car drives great again and problem no longer exists. Way to More

by patriciamartin77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hardwick, Albertelli Salazar, Bradford Randall
September 12, 2024

Setting up appointment took way to long for a recall. Then information given about how long it would take was very misleading. Was told could take up to one day to several. So made plans to be without ve More

by Connie schimmel
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor Magana
September 12, 2024

Randall was very speedy on their oil change and they changed my windshield wiper blades without me asking. I was very pleased with my service. More

by Pearsontwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Quintas
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