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Randy Marion Subaru - Service Center

Mooresville, NC

4.8
1,384 Reviews

1,384 Reviews of Randy Marion Subaru - Service Center

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July 13, 2025

Every one there was very helpful. Excellent waiting area. Everything was very clean and nice More

by DOGABILITY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2025

Highly responsive and caring service advisor. I always feel I’m in good hands with Mark. His timely and frequent communication skills are appreciated, as well as his customer service skills. V More

by ALEXTAYLOR1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2025

The people were very nice and efficient. The service time was a little longer than I expected More

by ENE.ESTI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Forness
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2025

The people I delt with were friendly, informative, transparent and timely. A good experience, even though it cost over $2200. More

by CES9705
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob McMillen
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2025

This was my first time of using Randy Mary Ann for a regular servicing. I was very pleased. More

by BARB6262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob McMillen
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2025

Great customer service. Helped me out in a time of need. Explained all the work and super helpful. More

by JORDYNJACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Forness
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob McMillen
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2025

Jacob the service manager and the mechanic who adjusted my clutch pedal were excellent. My problem is with the $357 charged for the adjustment. Also, now that I've had the car for a few days , I think an More

by buchha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob McMillen
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 04, 2025

Keep you informed as to what they are doing- show pictures/video of mechanic as he works. More

by FEEZFAM6879
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 04, 2025

Your prices are ridiculous. I saved $1,300 by placing one phone call to my local shop. I got the same OEM products and service. More

by 1MORE2GO
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron Forness
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 03, 2025

I was impressed with the video of my service. Everyone was very accommodating and me thanks to the service tech for the video. Great job guys! Thanks. More

by roziersmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Forness
5.0
This rating includes all reviews, with more weight given to recent reviews.