Randy Wise Ford Inc.

Randy Wise Ford Inc.
968 South Ortonville Rd.
Ortonville, Michigan 48462
(248) 627-3730

Manufacturer: Ford


Most Reviewed Employees
John Durand John Durand
Executive internet Sales Director
Andy Ijames Andy Ijames
Sales Manager
Shawn Hale Shawn Hale
Finance Manager
Steve Abernethy Steve Abernethy
New and Used Vehicle Sales
Rob Warren Rob Warren
New and Used Vehicle Sales
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Dealership Amenities
There are no Amenities listed for this dealer yet. Dealer Amenities are for Certified Dealers.


Twenty-Four Month Rating: 4.9/5
29 Reviews
Randy Wise Ford Inc.

Overall Score: 5 Star Rating4.9



About Randy Wise Ford Inc.
Certified: Randy Wise Ford Inc.
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Randy Wise Ford Inc. has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



dgascho
3/17/2012 10:30:26 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Durand, Shawn Hale

My Review of Randy Wise Ford Inc.:
Great car buying experience. John Durand was very helpful. He found what we were looking for on a very short time frame and was able to make everything very simple and fast. We had trade-ins and very specific things we wanted in our car, but still the process was very simple, straightforward and fast. We shopped our trade-ins around and found that Randy Wise gave us the best deal for them.

In the past I have used Randy Wise a few times for service and it was a horrible experience. In general it was slow and I had to keep calling the dealer to get an update on the progress or even find out what was going on. That was a few years ago so hopefully there has been some staff changeover. I can't really rate how the service is now. However, I would, without a doubt, buy from Randy Wise Ford again. I just am not sure if I would try their service department again.

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Dmaskman
2/24/2012 11:45:53 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Riley

My Review of Randy Wise Ford Inc.:
I really appreciate the overall professionalism of both Joe Riley and manager JJ. I would definitely do business with this group again. Thanks guys for all the help.

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hockeymom13
2/22/2012 4:53:41 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: John Durand

My Review of Randy Wise Ford Inc.:
I just recently bought a used Buick Enclave from this dealership. I have bought cars from many different dealers thoughout the years but can honestly say that this was by far and away the most pleasent. Every person I dealt with, from my salesman John Durand to Shawn in financing bent over backwards to get me into this awesome car and made the transition a breeze. Even the service dept. was so helpful with any questions I had. I highly recommend taking the trip to Randy Wise in Ortonville for your next purchase. Once again, THANK YOU!!! Lisa S.

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Fusionissues
2/16/2012 9:23:38 PM

Overall Score: 3 Star Rating   3.3  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Andy & Nick

My Review of Randy Wise Ford Inc.:
My Fusion never received the proper inspection when they first received the 08 fusion at there lot. Within 3000 miles I had rear brakes Grinding metal to metal, low oil, low coolant, low power steering fluid, Missing third brake light, Major tire issues that are still present they told me there safe and ok after the 4th time they want to look deeper in to the tires and then found 3 out of 4 Rim leaks. told me there good now but yet still have issues and all I wanted was a safe car with good tires ect. I traded the best car I have ever owned a Saturn Aura 07. anyone that has that car please keep it best car I owned I had Zero problem with that car. No im dealing with constant issues with mine and at some point I could be on the side of M15 trying to change a tire during morning Rush hour. to me safety issue. its a long story but willing to share to whom is interested in listening.

As you can see I will not Recommend this dealer ship for service or to buy new and used cars. I feel that they just want to make the number in the book look good rather than customer satisfaction and vehicle safety.

There policy is there, but what they actually do is different" to save cost. I was told that by one of there employees. To me thats safety issues, letting a car go on the road with a missing 3rd brake light - 1) I could get stopped by the police for that 2) its there to enhance the drivers behind me that are texting and driving or talk on phone that are looking down ect and make my vehicle more visible during a slow down so I dont get rear ended. Grinding brakes well that could lead to a accident not being able to stop in time or brake at all, increases my chances to get in to an accident or cause further damage to my braking components. Ill stop there but they could even have my engine oil filled properly along with coolant or power steering all I need is to have steering issues as my brakes have gone failed when 3 out of 4 tires are low, crash. you pay 17,0000 for a car I would hope I get a safe and Quality Inspection on the vehicle. 17,000 not a Cheap ride either and the economy is still hurting me in many ways, I dont need , want or expect to buy a car at 17,000 dollar to have to replace the brakes in the rear at 35,000 miles and buy 4 new tires at 500 dollars theses days ect.

Do your own research and DONT jump into anything, look online at Blogs/forms of how other drivers and owners of the vehicle your looking at like it. I thought I would try Ford I liked a few of there newer style cars the Edge,Fusion,Flex. But Im not impressed.

Thanks for reading good luck and before you leave the lot perform a self inspection on the fluids, tires, lights, and gadgets, and Check those Brakes. I learned a lesson, Assume It coming from a dealer It would be treated with care and ensure safety to the fullest. I was told after they replaced my rear brakes that my fronts were over 50% but I wish I would have been there to see it for my self.

Remember Safety first

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sandrewss23
2/4/2012 12:52:41 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Durand

My Review of Randy Wise Ford Inc.:
My wife and I really liked the 2012 Ford Explorer. We had a very strict set budget. John Durand did an excellent job finding us the right car and kept the price in our budget. He spent a great deal of time working with us and did not pressure us into anything. Can't say enough great things about him. We will be back the next time we are ready to buy.

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lynnkopp
2/1/2012 9:31:33 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: John Durand

My Review of Randy Wise Ford Inc.:
I was looking for a different car with better gas mileage and less miles. I worked with John Durand. He spent several days helping me and I left with a wonderful car.
He didn't treat me like a second class citizen just because I was a female. I had been to several dealers who did not want to spend the time to help me with the situation I was in. I feel my experience there-with everyone-was great.
My husband will be going there for his next car.

Thank you Mr John Durand

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bradylanter
1/14/2012 8:28:35 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Andy Ijames

My Review of Randy Wise Ford Inc.:
When I began shopping for my new car I was not expecting it to be pleasant at all. Further, I did not expect to meet salesman I would call my friends. I went to just about every dealer within 40 miles of my hometown. Every single dealer wanted to make every single penny they could off of me. They just wanted my trade for the lowest amount and wanted me to take whatever they had on their sales lot. I'm a very particular consumer. I do my research, I shop around and most of all, I seek the highest caliber of customer service. Andy Ijames and Joe Riley (Randy Wise Hyundai) exceeded what I expected and ever experienced in a car sales purchasing process. Andy Ijames offered top dollar for my trade in, no games or tricks, found the car I wanted exactly, had it brought to his dealership in record time and ready for me to sign and drive! Andy Ijames and Joe Riley are my first ever experience with professionals who care in the auto industry. I couldn't be more pleased with my experience. Andy Ijames and Joe Riley made a customer for life. Amazing work Andy Ijames and Joe Riley!!!

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tkholmgren
12/23/2011 7:48:58 AM

Overall Score: 3 Star Rating   3.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Office staff

My Review of Randy Wise Ford Inc.:
I bought a used vehicle in September. I waited THREE months for my title and now I am told I get to go to the Secretary of State and stand in their AMAZINGLY long lines because somebody screwed up my address on the invoice.

Thank you thank you thank you.

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skibums5
11/4/2011 1:09:37 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Durand

My Review of Randy Wise Ford Inc.:
John and I were able to conduct most of our transaction by email - a big help as I travel a lot for work.

JOhn was able to find the vehicle I was looking for and give me a fair price for my trade-in.

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Tom Schmidt
10/20/2011 11:47:55 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Durand

My Review of Randy Wise Ford Inc.:
John is a very personable individual. His friendliness and honesty was a welcome relief. Thus, the process of purchasing a new car and dealing with our trade-ins turned out to be a smooth and fun transition.

Sean very graciously set us up with Sync program. I have to admit I haven't read the manual on it just yet. However, I plan to in the near future.

All in all, our experience with this office was definitely a good one! We most certainly would recommend John to others. We also plan to be a "repeat" customer in the future!

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