Range Rover Land Rover Pasadena - Service Center

Horrible customer service. They kept my car for about a month and still couldn’t fix my car right. And return my car with scratches. Clayton in service customer communication s They kept my car for about a month and still couldn’t fix my car right. And return my car with scratches. Clayton in service customer communication skills is really bad. I had to repeat the issues to him over and over every time I called. I’m never ever taking my car back here! More

LorraineRange Rover Pasadena Dec.11, 2020I found your Lorraine Range Rover Pasadena Dec.11, 2020 I found your email address from a very nice message you sent me back in 2017 regarding the purchase o Lorraine Range Rover Pasadena Dec.11, 2020 I found your email address from a very nice message you sent me back in 2017 regarding the purchase of that Evoque by my dad’s estate for use to transport my then-90-year old father to his medical appointments at USC Keck Medical Center. The faulty turbo was never replaced by your dealership. I have several emails since 2017 where your dealership accepts full responsibility and states it will replace it at NO CHARGE. In fact, I specifically purchased an extended warranty that supposedly covered this Range Rover from bumper to bumper. At the present time, your dealership whether intentionally or through mere poor customer service never has replaced this faulty turbo even when I had this car in your possession for other repairs. I was always given “the run around” why the part wasn’t in, or you had no appointments, or I had to leave the car there for several weeks with NO rental car for my use while your dealership “checked” with Range Rover NA whether this turbo was covered. How convenient. The fact remains your dealership never intended to replace this turbo, did it? Now, I’m left with a car that in six weeks will not be able to be smogged and hence cannot be legally driven here in California. I’m left with limited choices none of which will bode well for Land Rover Pasadena. Right now, the dealership legally must replace it since it’s owned up to the fact that it was not working when I took possession of this vehicle. In addition, failure to repair this vehicle violates the Federal Emissions Warranty/Design & Defect Warranty (8 years, 80,000 miles for emissions-related repairs). All I want is for this turbo to be replaced. Again, I have emails from your service technicians admitting fault and stating it will be replaced at NO CHARGE. As such, I’ve filed complaints with Congresswoman Judy Chu’s office since this is a federal law and her district includes Pasadena, in addition to my state assemblyman and state legislators offices covering Pasadena since this also violates California’s stringent emissions laws, and the California Bureau of Automotive Repairs. Also, I am alerting the news media to this story since I am a disabled Californian and your dealership has taken full advantage of my generosity and my trusting nature. You’ve also ripped off money from a United States Navy World War II veteran, e.g., my deceased pops and his trust. I have tried in good faith to get this vehicle repaired, and each time your dealership has made excuse after excuse hoping I’d just go away. Guess what. I haven’t gone away. I look forward to your timely response, and Happy Holidays! Cordially, More

Bought multi-cars from this dealership over 30 plus year. When Jim Symes was around, it was a good dealer. Since he step down the place is HORRIBLE. I have a range rover which i brought in for a the front dr When Jim Symes was around, it was a good dealer. Since he step down the place is HORRIBLE. I have a range rover which i brought in for a the front drivers window not going up and down. (was advise there be $ 3,000.00 charge to trouble shoot the problem due to the fact it was electrical) and likely the WHOLE wiring harness need to be replaced. Thereafter, took car to local tire shop for new tire. The tire shop tells me that my window is NOT working. He charged nothing to look at it. and $600 later the window is going up and down fine (just a bad window motor) Shame on this dealership for its lack of ethical behavior. Avoid at all cost. More

Fraud! Beware! The side panel of my brand new Range Rover kept coming off. The service department kept using double sided tape and glue to keep it from falling! Th The side panel of my brand new Range Rover kept coming off. The service department kept using double sided tape and glue to keep it from falling! They are charging Land Rover under the warranty for parts and labor and using tape and glue!!!! More