Ray Catena Lexus of Monmouth

The service is always excellent from when you pull in to when you pull out. Thank you Brian Dominick for making this a pleasant experience. when you pull out. Thank you Brian Dominick for making this a pleasant experience. More

This company is always accommodating and caring and prompt with service needs. Thank you so much. prompt with service needs. Thank you so much. More

The service was excellent. My advisor that day was Donald. He was courteous, polite and professional.. He went out of his way to help me with my service appointment. My advisor that day was Donald. He was courteous, polite and professional.. He went out of his way to help me with my service appointment. More

The service was excellent. The young man that cleans the cars as part of the service did a great job getting a sticky sap like substance from the berries of a Holly Tree off th The young man that cleans the cars as part of the service did a great job getting a sticky sap like substance from the berries of a Holly Tree off the paint that I was afraid would ruin the paint. He had a magic sauce that got it off and the finish is as good as new. Everything else was great and very efficient. The facility is spotless. Particularly like the Starbucks Coffee and fresh muffins! nothing like going for a care service and getting breakfast included! Thanks very much. More

As always, the service at Ray Catena is professional and helpful. Thanks Brian.We love our Lexus cars! helpful. Thanks Brian.We love our Lexus cars! More

Ray Catena Lexus of Monmouth Service Department is outstanding ! Highly professional experts who take care of my RX to perfection. They go over and beyond in extraordinary customer service ! I have outstanding ! Highly professional experts who take care of my RX to perfection. They go over and beyond in extraordinary customer service ! I have been going to this dealership for 20 twenty years for both sales and service, and “consistently” were superior in every possible way. Don Noack (my Service Consultant) is just wonderful and a real pleasure and always request Don when i bring my RX in for service. I must also acknowledge Andrew Seibert (Master Sales consultant), who is extraordinary in every way ! A real pleasure to deal with, get great deals and amazing customer service who I have been so fortunate to have for Sales for many years. Bottom line: From Sales to Service this Ray Catena Lexus of Monmouth is simply.. “perfection”. Reliability is “priceless” ! I could never think of going anywhere else. More

Great dealership! My sales guy, Michael Nikolis was the best. Very knowledgeable, thorough, excellent listener, no high pressure. And he actually literally went the ex My sales guy, Michael Nikolis was the best. Very knowledgeable, thorough, excellent listener, no high pressure. And he actually literally went the extra mile for us to finalize the sale of my ES 350. My wife was on vacation out of the country for a month; when she got home, Mike literally drove up to our home in Old Bridge with forms she had to sign since she is a co-owner of the vehicle. Who does this? Mike did. He won our future loyalty. Wife already decided her next SUV will be a Lexus mode. More

Needed 3 new tires and some other parts in addition to my regular service. Was given 15% rather than my usual 10% and a discount on the ongoing tire sale. Very helpful in bringing the price a bit down. Th regular service. Was given 15% rather than my usual 10% and a discount on the ongoing tire sale. Very helpful in bringing the price a bit down. Thank you, Steven S. More

Alex very nice and professional salesman . He try to do everything for customers especially on this crazy time. He try to do everything for customers especially on this crazy time. More

Best Lexus Dealer In NJ (Not even close) Some people can’t truly appreciate a great car buying experience. They’re just going to go down to the nearest Lexus dealer and grab whatever car they have avail can’t truly appreciate a great car buying experience. They’re just going to go down to the nearest Lexus dealer and grab whatever car they have available. Lexus is a great car - how different is one dealership over the other anyway? Turns out there's one fantastic dealership in NJ and I've put in the time and research to share with you. Will you drive 2-3 hours to get the Lexus you want? Will you contact every dealership in 4 states? I did. I will do whatever I have to do to get the exact car I want, at the rates I’m looking for, with people I want to do business with. I have no problem driving a long distance once every few years to make sure I have just that. I’ve done the research and I’ve put in the time. Hopefully this will help you start your car buying journey right by personally introducing you to the best Lexus dealership in NJ. I have just leased my 5th Lexus in a row so I’m a bit of an expert on Lexus over the years. If you love Lexus, I don’t need to tell you that the 2022 models are stunningly beautiful. Everything from the look, to the shape, to the Mark Levinson stereo has improved dramatically since I got my last Lexus in 2019. Obviously we’re in a different world now. I extended my lease to wait out the chip shortages, manufacturing slowdowns, etc. and I’m glad I did. I’ve had email and live chat conversations in the past with every Lexus Dealer in NJ, NY,CT and PA. I got my first Lexus nearby. I got my second one 3 hours away. One dealer 2 hours away won my business hands down for the next 3 vehicles. That dealership is Ray Catena Lexus Of Monmouth. The last couple of years kept my Lexus #4 at very low mileage. I was looking into buying it outright. In June I received an email from Chad Meiden, the sales manager at Ray Catena Lexus. He made an offer in his very first email. He looked up my exact model and build and put together an offer that was easy to say yes to. He didn’t write to me with cut and paste blurbs like “come check out our new line of cars.” He put in the time to find out the last car I leased from them. He didn’t send me an offer for whatever he happened to have laying around on the lot. He matched the car I’m driving perfectly. He saw that I was on Lexus #4 and each car was almost identical in features and model. I agreed to the offer. That’s when Chad went to work finding the vehicle I wanted. We’re in crazy times. Less vehicles are being made. The exact color combination and packages I want in my Lexus are very hard to find. The last time this happened, Ray Catena Lexus did a trade with a dealership in Dayton Ohio just to get the vehicle I wanted. That was easy compared to now. They were making a handful of the one I want for the entire continental US. So Chad arranged with the factory in Japan to make the vehicle I want, allocate it for his dealership and put it on a boat. I’m sure I’m simplifying it but that’s what he did to help me. Chad also brought in Joe Marino to assist with what I would call a project at this point. I had a lot of questions and Joe took time to answer them all. I had to drive 2 hours to the dealership and Joe arranged all the paperwork to be ready to go. I parked my “old” car and started signing papers for my new one. Little thing I appreciated: Of all the Lexus dealerships I’ve been in, they are the only one with a coffee machine that grinds the beans while you wait and gives you a fresh cup. If you really like coffee, it’s nice to have when you’re signing papers. Ray Catena Lexus is miles above all the other Lexus dealers in things big and small. I can certainly buy coffee elsewhere. But if you’re going to bother to put coffee out, do it right like Ray Catena Lexus. People who appreciate the details of a car, appreciate the details of their experience. I still had lots of questions while I signed my paperwork with Joe Marino. Joe Marino is easily the smartest salesperson I’ve worked with in any field. I learned a lot from him in our brief conversation. Jim Richardelli generously stayed late and showed me the newest tech since my last Lexus and then drove it out for me. The new vehicle is night and day improved since 2019. From the new fonts in the speedometer to the new navigation system. I’m very grateful to Chad Mieden, Joe Marino and Jim Richardelli and everyone at Ray Catena Lexus Of Monmouth for their time, support and expertise. I can’t imagine having a better experience with getting a new car. They put in the extra time so I wouldn’t have to. That’s not something I take for granted. This is my 5th Lexus and easily my best experience. Wherever you are in NJ or nearby, Ray Catena Lexus Of Monmouth is a hidden gem with staff that make all the difference in the world. I genuinely feel bad for anyone who goes elsewhere. When my lease is up, I know where I’ll be going. Thanks again Chad, Joe and Jim! More