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Ray Dennison Buick GMC - Service Center

Pekin, IL

4.8
122 Reviews

122 Reviews of Ray Dennison Buick GMC - Service Center

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October 09, 2024

I will be sending a letter to Buick about my bad experience at this dealership. More

by KNEEKICKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will not list a name
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Oct 09, 2024 -

Ray Dennison Buick GMC responded

Our goal at Ray Dennison Buick GMC is to give you the customer the best possible experience when you bring your vehicle to have it inspected and worked on. I apologize it appears you had less than a completely satisfied experience. I would greatly appreciate the opportunity to discuss what the issues you came across are. We don't improve without feedback. Thank you for alerting us to a possible issue and I look forward to addressing any possible problems. Mike Melton Ray Dennison Buick GMC Cadillac 309-346-1181

October 02, 2024

Very good service. Was done in an acceptable amount of time. Will definitely come back. More

by eaydly99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Roos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Melton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 27, 2024

Very professional and knowledgeable. They always make’s me feel welcome. I like when they take the time to talk to me. More

by LAEASTON50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Roos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Melton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 25, 2024

Great dealership and very helpful as always. Continue to come back due to great service department. More

by MANOE1124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spoke with 2 people- sorry can’t remember who.
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September 22, 2024

I always enjoy bringing my vehicle in for service; everyone is always friendly and welcoming, sometimes I don't want to leave to continue my day. More

by DARREN.GRAVES85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Leonard
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September 14, 2024

Good follow up for my recent service. Call from service manger and service advisor Chris More

by RJBOMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Roos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Melton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Department
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Sep 16, 2024 -

Ray Dennison Buick GMC responded

Mr. Bomer Thank you for alerting us to a possible issue with your recent service. I am glad to have discovered a miscommunication that was easily fixable. As a long term customer, we value your opinion and your loyalty. Thank you again. Mike Melton Ray Dennison Buick GMC Cadillac

September 13, 2024

Please thank Beth and the service staff for excellent service. Beth linard and the new guy actually care about my vehicle. Thank you so much. Special thanks to beth lonard. More

by TJBRNS63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Melton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beth linard .
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September 11, 2024

Good people, great service dept. I had tires put on and an oil change. There was a problem with one of the 4 tires where they couldn't mount it so they ordered another tire. On the n More

by EAGLEYE68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Roos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Melton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

Ray Dennison Buick GMC responded

Thank you for your kind words. We do try to provide the best service possible to all of our clients. We look forward to seeing you in the future for all of your automotive needs. Mike Melton Ray Dennison Buick GMC Cadillac

September 06, 2024

Why doesn’t this dealership have more than one loaner vehicle for Cadillac customers? Thought that was an integral part of the Cadillac commitment. More

by BACA0813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Yerbic
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Sep 09, 2024 -

Ray Dennison Buick GMC responded

Thank you for the feedback on your experience here at Ray Dennison Cadillac. While we are committed to providing the best care for our new and long term customers, I apologize that we did not fulfill your expectations during your service visit. Feel free to contact me with any further concerns or recommendations. Mike Melton Ray Dennison Cadillac 309-346-1181

August 30, 2024

Tyler resolved my issue immediately! The girl at checkout also used my rewards. I actually forgot about them. Both were so helpful! More

by rduncan1226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
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