My Review Of Ray Skillman Performance Ford & South Side Hyundai:
Let me start off by clarifiying that I only rated a 4/5 star experience simply because we did not make a purchase nor have any service completed.
However, from my intial contact with the bubbly Emily Stone, one of the Internet Marketers, inquiring about the particular vehicle we found through Cars.com and subsequently test drove, to meeting James Kramer (call him Cosmo, it'll be the first time he's heard that one), one of the many cordial and knowledgeable Sales and Leasing Consultants (also, ask to see his photo albums from his earlier big hair/heavy metal days), and lastly meeting the dapper and amiable Brandon Hockett, Import Manager, our experience was nothing less than superb. One could argue the favorable treatment was a typical car salesman/showroom production, however I would argue the mantra here at Ray Skillman Ford & Southside Hyundai is "Treat the customer how you would like to be treated" or "Put the customer first, and the rest will follow", especially when I was honest that we were essentially there to test drive one particular vehicle to get an idea of how it would suit our family and budget, but not to actually buy.
We were greeted promptly, the facilities are top-knotch, clean, well-lit, and cleanly arranged. I'm willing to bet the majority of the staff is just as knowledgeable and cordial as Mr. Kramer was, especially considering this is part of the Ray Skillman family (a well-established family in the Greenwood/Indy metro area) and one of the largest successfull dealers of ROUSH/performance Mustangs in the country. Again, we were honest about being there for a test drive/researching a specific vehicle for our family situation (James even helped us put our oversized car seat in the G37 sedan we test drove!), and never felt obligated to buy, but were given the opportunity to make an offer and the staff seemed very flexilbe about working it into our budget. In the end, I hope when budget allows, our future vehicle will be at this dealership so I can work with them on making a purchase.
Do yourself a favor and head over, meet the staff, and maybe even find that perfect vehicle!
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