Red McCombs Hyundai Northwest - Service Center

All are helpful and they gave updates every now and then. Also they had few snacks options as well. Also they had few snacks options as well. More

Super easy setting appointments, getting services done in a timely manner, and always friendly staff! Great job! a timely manner, and always friendly staff! Great job! More

Always a pleasure to work with your service team! I recommend this dealer to friends and family! I recommend this dealer to friends and family! More

Jay was courteous , professional and made me feel like he cared about my car issues! cared about my car issues! More

Jay, was fantastic. I arrived earlier than my scheduled time and was taken care immediately. I arrived earlier than my scheduled time and was taken care immediately. More

I had a faulty trunk latch, which resulted in continuous cycling of the trunk open warning light and draining of the car battery. Once the new mechanism arrived they got me going very quickly and also gave cycling of the trunk open warning light and draining of the car battery. Once the new mechanism arrived they got me going very quickly and also gave me a parts discount! Kudos to the shuttle service also! More

Quick service improved customer service. Service prices still too high. No problems at this point. Service prices still too high. No problems at this point. More

The staff there was very Nice and Professional. For the amount that I paid the dealership could have ran my car through there car wash after service appointment. For the amount that I paid the dealership could have ran my car through there car wash after service appointment. More

Gilbert is an excellent service advisor and often goes above and beyond with customer service. above and beyond with customer service. More

Service advisor Jazen was terrific. Responsive and helpful. Brought car in for scheduled maintenance under warranty. Jazen advised that cabin filter needed replacement. After pickin Responsive and helpful. Brought car in for scheduled maintenance under warranty. Jazen advised that cabin filter needed replacement. After picking up the car, there was a loud rattling noise heard. Returned the car and Jazen knew immediately what the problem was - leaves in the filter housing. He brought out a vacuum cleaner and cleaned out the leaves. We requested that the $79 charge for filter replacement be waived and Jazen introduced us to Patrick Phillips. the service manager. He was very condescending to both my wife and myself and went on a long explanation of how expensive this type of repair was on his Toyota and that others had spent several thousands for the same type of repair. The implication was that we should be grateful our repair was only $79. He refused to comp the repair. We felt this should have been noticed and repaired when the filter was replaced. Patrick said they didn't have any equipment in the back to suck out the leaves. We have been very satisfied with our vehicle, the service since our purchase and employees like Jazen. However we were very disappointed with the attitude of Patrick and his attempts to minimize our concerns. More