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Regal Acura - Service Center

Lakeland, FL

4.4
687 Reviews
Call Service Center (888) 705-3751

687 Reviews of Regal Acura - Service Center

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August 16, 2025

Rob does a great job personality Customer Service a top-of-the-line great caring. Make sure you get stuff done call you let you know where you are always follow up good job. More

by joybw1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
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Aug 16, 2025 -

Regal Acura responded

Thanks for sharing your thoughts about your experience with Regal Acura. We appreciate your business and hope to see you again soon! Johnny Mullins - Service Manager - 863-356-4439

August 03, 2025

Good fast service. Rob was very helpful with everything required for the car maintenance. Waiting area is great More

by KBAMBACH
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 04, 2025 -

Regal Acura responded

We are happy to hear Rob was so helpful and efficient! Thank you for choosing Regal Acura and for sharing your positive feedback.

July 23, 2025

Been working with Troy for several years trying to purchase something that fit. Thankful for his patience with my indecision. Purchased a CR V in 2019 and now an Acura in 2025. Could not be more pleas More

by Tburdeshaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Exum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Miller - 5 Stars
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Jul 24, 2025 -

Regal Acura responded

It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you.

July 10, 2025

Had the right car for my trade-in. Very happy. Also the popcorn is appreciated. More

by tzmax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shalymov Isaac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Hay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Galloway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2025 -

Regal Acura responded

Thank you! Congratulations!

July 05, 2025

Matt did a good job. Unfortunately, had my car in a week earlier. Wish this issue had been addressed then. More

by KGBOSWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Hay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2025 -

Regal Acura responded

I am sorry that it took more than one visit to address your vehicle's issue. Thank you for giving our team the opportunity to assist.

July 05, 2025

My first REGAL maintenance appointment as im leasing my RDX. 5 stars for me. Wendy my advisor Excellent! More

by meclendenen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy
Report | Print
Jul 07, 2025 -

Regal Acura responded

Thank you for sharing your experience! We are happy to hear that you are satisfied with our work and we look forward to assisting you again at Regal Acura.

July 03, 2025

Service at Regal has always been quick and reasonably priced. I have always had all automobiles served there. More

by hemarob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2025 -

Regal Acura responded

Hi! We're delighted to hear that your experience with Regal was smooth and convenient! Our team is always here to make things as easy as possible for you.

July 02, 2025

Good I don't have anything else to say Sorry nothing more to say at the moment More

by dawnmanz.realtor
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chrissy Hartman
Report | Print
Jul 03, 2025 -

Regal Acura responded

Thank you for taking the time to share your review! We look forward to seeing you next time at Regal Acura!

July 02, 2025

Hands Down the best experience I've ever had a dealership. Misael Ortega was my sales person and Rob the sales Manager made my unpleasant reason for being there, pleasant! I have already recommend More

by lpuccia66
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misael Ortega , James Henry
Report | Print
Jul 02, 2025 -

Regal Acura responded

Thank you for sharing your positive experience with us at Regal! We're delighted to hear that our team provided great service. Hope to serve you again in the future!

June 29, 2025

Dealer broke my lock but I got yell at and of course they did not take responsibility More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bryant
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 30, 2025 -

Regal Acura responded

We're very sorry to hear about your experience and truly regret that you left feeling frustrated. We take customer feedback seriously, and situations like this are not how we aim to do business. We’d appreciate the opportunity to learn more about what happened and see how we can make things right. Please contact Johnny Mullins - Service Manager - (863) 356-4439, so we can look into this matter further. Thank you for bringing it to our attention.

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