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Reiselman Ford
Dickson, TN
150 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 150 reviews
December 03, 2025
Outstanding parts dept. Very poor service dept. Had my truck for over 2 weeks with little to no followup. I finally went to the dealership for a status update only to be t Very poor service dept. Had my truck for over 2 weeks with little to no followup. I finally went to the dealership for a status update only to be told that they were still waiting on a part. I told the service writer that I needed to retrieve some items from my truck and he directed me to the back lot. After several minutes of looking and not finding it I started looking in the service bays, low and behold, not only did I find it but was told by the technician that he was nearly finished. I was very frustrated and went back to the service desk to the my rep and he only said that it would have been nice if someone told him. After all that it was still not available until late the next day. I will be looking for an alternate service center for future repair. More
by pgrebel62
Employees Worked With
Service writer
November 20, 2025
Great service and friendly. Very prompt and accommodating. Would recommend to family members. Thank you! Very prompt and accommodating. Would recommend to family members. Thank you! More
by Nikkiyipp
November 09, 2025
Unethical and extremely disappointing experience. I came to Reiselman Ford in Dickson, TN to buy a 2021 Explorer ST. After a test drive, I signed all the paperwork, financing was approved, and they I came to Reiselman Ford in Dickson, TN to buy a 2021 Explorer ST. After a test drive, I signed all the paperwork, financing was approved, and they charged the first part of my down payment ($3,000). While waiting for the keys, I was suddenly told the vehicle had been sold to someone else paying cash. My money was refunded, but my credit was run multiple times, my score dropped, and I lost an entire day for nothing. This is unacceptable business practice — no dealership should finalize a sale and then take the car away. I expect Reiselman Ford to take responsibility and offer proper compensation for the inconvenience and damage caused. Horrible experience. More
by Sebastian
Employees Worked With
November 07, 2025
Great communication, worked done professionally and on time. Prices were up front couldn’t be happier! Thank you again Jonathan and the team! time. Prices were up front couldn’t be happier! Thank you again Jonathan and the team! More
by charliebuck316
October 29, 2025
Salesman was great. I have bought several vehicles from him. Very quick transaction. Got me back on the road quickly. Thank you I have bought several vehicles from him. Very quick transaction. Got me back on the road quickly. Thank you More
by bkohl
Employees Worked With
Anthony McFarlin
October 08, 2025
Everyone at the dealership was great. From the salesman Manuel Espinosa to the manager Will and the finance guy. Everyone was helpful and respectful in the entire process. Thank you for h From the salesman Manuel Espinosa to the manager Will and the finance guy. Everyone was helpful and respectful in the entire process. Thank you for helping me in my purchase of my 2025 Ford Lightning. More
by EDSTONHAM
Employees Worked With
Manuel Espinosa
