Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Reiselman Ford - Service Center
Dickson, TN
88 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
88 Reviews of Reiselman Ford - Service Center
Sort by
August 14, 2025
Fast Lane is operating like a fast lane should. One reason that I come there is that the personnel don’t try to sell you valve stems & other addons every time you go in for service. One reason that I come there is that the personnel don’t try to sell you valve stems & other addons every time you go in for service. More
by L::;::::::::::—;
Employees Worked With
Don’t recall any names. Just went in for service- not a social event!
August 14, 2025
I had an issue with my GPS on a new F150 but needed my truck back for a special trip. John the service person was very professional and understanding and made it happen. truck back for a special trip. John the service person was very professional and understanding and made it happen. More
by jimshupe37
Employees Worked With
July 31, 2025
rude they do notcare about you I took my explorer in to fix the abs light johntain said he would let me know what was wrong he never called mebacktotell me what is the problem i had to stop byto find out fix the abs light johntain said he would let me know what was wrong he never called mebacktotell me what is the problem i had to stop byto find out he said he was very busy but he 3wood send to my phone he said hewill let me know when parts came in I had to check it all parts came in on Monday he never call or text that he was to busy to call me since I already paid for the repairs. so I went back to the dealership that he had 59 xxxxx to take careof and he had no time to take careof it he walk away and said I'll get the manger a guy came out said they were busy he could not keep up when the finish on Monday he was just seating any around with nothing to says l pick up my car and told him I will not be bring it back to this dealer again More
by stewart5814
Employees Worked With
July 11, 2025
I was not satisfied at all and will not recommend them to anyone. Don't think they are very professional. Not good communication.. anyone. Don't think they are very professional. Not good communication.. More
by bratchervera96
July 07, 2025
I have taken My car here 3 times. Every time there was an issue. I would suggest if there is something you can have done elsewhere. PLEASE DO! It will save you some frustration in the Every time there was an issue. I would suggest if there is something you can have done elsewhere. PLEASE DO! It will save you some frustration in the long run. My last aggravation with them after a 2-week appointment for 2 New back tires and my collision sensor diagnosed. They called me after I dropped off my car and said I needed to leave my car 2-3 days for the diagnostic. I said go ahead and change tires. They called me back and said they forgot to order the tires. Thats my cue after 3 services and 3 issues that this dealership is not for me. After talking to many people about Reislman service department. I would have to suggest that maybe there is some dishonesty about the good reviews they have posted. (Good Luck on your next service.) More
by jimmy kight
July 04, 2025
Awesome customer service in service department from start to finish. Heidi was fantastic! So thankful for this, our second visit to a Ford dealership service department. Both exeriences were teriffic! Thank to finish. Heidi was fantastic! So thankful for this, our second visit to a Ford dealership service department. Both exeriences were teriffic! Thank you! More
by blj34_37146
