Reliable Lexus

Great buying experience. The experience I had was fantastic. The best experience I had buying a car. Tom was very knowledgeable with the car I was buying. And was very respect The experience I had was fantastic. The best experience I had buying a car. Tom was very knowledgeable with the car I was buying. And was very respectful. I love my lexus is 250. More

I have purchased three Lexus vehicles over the past decade and still own two of them. I have always taken my vehicles to the local dealership for service. I have received excellent service from Lexus decade and still own two of them. I have always taken my vehicles to the local dealership for service. I have received excellent service from Lexus service departments in Nashville, TN, Columbus, OH, Ottawa, ON, and Pittsburgh, PA. Now that I have been in Springfield, MO for a year and bringing my vehicles to Reliable Lexus, I find that they don't meet standards for professional interactions with customers and quality of work. Recently, my older vehicle required some work. When I came to pick it up and drive home, within a few minutes on the road, I found a new problem with it that did not exist when the car was left for service. This required another major repair. I discussed my concerns with Reliable's service manager about this new issue appearing only after picking up the car. He interrupted me and lectured me about the age/high mileage of my car and dominated the conversation completely. I was stunned. I have never received such abrasive and rude treatment from a Lexus service advisor in North America. More

I have owned 8 lexus' and dealt with seven different dealers since I moved a lot during this period. I took my car for in body work and the paint started to flake after a year. They also didn't dealers since I moved a lot during this period. I took my car for in body work and the paint started to flake after a year. They also didn't replace the bearings so I had to go back and ask the insurance company to reopen the claim. I also bought a car there and had service. It has the worst facility I have seen in the Lexus system and the service department is slow and they promise completion times that they don't come close to meeting. They should not be in the Lexus system. More