Back

Richardson Buick GMC - Midland - Service Center

Midland, MI

4.6
140 Reviews

140 Reviews of Richardson Buick GMC - Midland - Service Center

Sort by
July 15, 2025

Got me in in a reasonable amount of time. They performed the service on schedule and were fast. All personnel were courteous and friendly. More

by dvdslpr50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Limmer, Hockemeyer
July 15, 2025

My experience was wonderful! The service at Richardson's is always superb. I would recommend them to anyone. More

by suejo4me
Recommend Dealer
Yes
July 15, 2025

I had an excellent experience. I was promptly attended to, the turnaround time was quick, and the technician clearly explained the repairs and provided tips to prevent future issue More

by nancy0863
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Wenzel
July 15, 2025

Great dealership, very easy to work with. Got the prop wanted and was done with these in less than an hour. More

by gilvydiss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Wyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 07, 2025

Very clean dealership Professional friendly personnel Upfront explanation of charges Complimentary water and car wash My experience at Richardson could not have been better! More

by Patricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Hockemeyer
April 08, 2024

Friendly, courteous sign in by Dawn at 8:00 am Saturday April 6. Work was done promptly, used reward points for payment. Departed around 9:10 am. More

by Steve666
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2023

So far the people I have dealt with upon delivery of my new Yukon has been excellent. Today at the service department the service writer I worked with was excellent. More

by gelza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 29, 2023

Good check in. Service was quick This was only an oil change Good bye No More

by WATKINSDE
Recommend Dealer
Yes
Employees Worked With
Mesha Mortensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mesha Mortensen
November 26, 2023

Dawn was very professional, and curtoasy. Was quick and efficient in processing my problem. Thank you. More

by glgrigoras
Recommend Dealer
Yes
Employees Worked With
Dawn Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Johnson
Nov 26, 2023 -

glgrigoras responded

Thank you for your help.

November 25, 2023

I noticed an oil smell a day or two after service, so I decided to check the oil level. It was overfill yet again. This is the 6th time in the last 10 oil changes that it has been overfilled. I have made t More

by Fishongetthenet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greggory Schramm is on the paperwork.
Nov 25, 2023 -

Richardson Buick GMC - Midland responded

Fishongetthenet, My name is Aaron Erway, I am the General Manager at Betten Baker. Thank you for sharing your experience. On behalf of the dealership, I am sorry about this. I'd like to opportunity to speak with you, please call me at (989) 631-1444. 10 oil changes could take up to 3 or more years and to fill overfill your oil 60% of the time just does not seem right. That being said, anything is possible and I'd like to speak with you and make this right. Please contact me at your earliest convenience.

2
...